specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Certinia
providerId: certinia
created: '2026-07-11'
modified: '2026-07-11'
reconciled: false
tags:
- ERP
- PSA
- Revenue Recognition
- Billing
- Salesforce
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Certinia spend. Certinia (formerly FinancialForce) is licensed as
  a per-user, per-month subscription by module (ERP / Accounting, PSA, Revenue
  Management, Billing Central, Supply Chain, Services CPQ) on an annual or
  multi-year contract. Because Certinia runs as managed packages inside the
  customer's Salesforce org, total cost of ownership has three layers: the Certinia
  subscription, the underlying Salesforce Platform licensing the apps require, and
  implementation / integration services. There is no separate per-call API charge -
  Apex/SOAP API access is included with the licensed managed package - so API cost
  management is really about license (seat) optimization and Salesforce Platform
  consumption, not per-request metering.
notes: >-
  Per-unit rates are quote-based and not published by Certinia; the ranges in the
  plans file are market-observed, not official. The dominant, recurring costs are
  named-user subscriptions (Certinia + Salesforce) rather than usage metering.
  Verify all figures directly with Certinia during reconciliation.
sources:
- https://www.certinia.com/
- https://www.vendr.com/marketplace/certinia
- https://www.erpresearch.com/pricing/financialforce
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Certinia
serviceCategory: ERP and Professional Services Automation
billingModel:
  pricingCategory: Subscription-Based
  billingFrequency: Annual
  billingCurrency: USD
  chargeCategories:
  - Purchase
  - Usage
  - Adjustment
focusColumns:
  ServiceName: Certinia
  ServiceCategory: ERP and Professional Services Automation
  ProviderName: Certinia
  PublisherName: Certinia
  InvoiceIssuerName: Certinia
  BillingCurrency: USD
  ChargeCategory: Purchase
  PricingCategory: Subscription-Based
meters:
- name: named_users
  description: Per-user, per-month subscription seats by Certinia module - the primary cost driver.
  unit: users
  aggregation: sum
  dimensions:
  - module
  - org
- name: salesforce_platform_licenses
  description: Underlying Salesforce Platform licenses required to run the Certinia managed packages.
  unit: users
  aggregation: sum
  dimensions:
  - org
- name: implementation_services
  description: One-time and ongoing implementation, configuration, and integration services.
  unit: hours
  aggregation: sum
  dimensions:
  - project
principles:
- name: Visibility
  description: Track Certinia seat counts per module alongside the Salesforce Platform licenses they depend on; API access carries no separate meter.
- name: Allocation
  description: Map named-user seats (PSA, ERP, Revenue, Billing) to teams and cost centers; allocate Salesforce Platform fees that Certinia consumes.
- name: Optimization
  description: Right-size named-user counts, consolidate modules, and negotiate multi-year volume discounts; reduce Salesforce API/governor pressure by bulkifying integrations rather than paying per call.
- name: Accountability
  description: Assign module owners; review seat utilization and contract renewals annually against actual usage.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com