specification: API Commons Rate Limits
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/RateLimits
provider: Certinia
providerId: certinia
created: '2026-07-11'
modified: '2026-07-11'
reconciled: false
tags:
- ERP
- PSA
- Revenue Recognition
- Salesforce
- Rate Limiting
- Governor Limits
description: >-
  Certinia does not publish its own numeric API rate limits. Because Certinia's
  APIs are global Apex service classes (and legacy SOAP APIs) that execute inside
  a customer's Salesforce org, the effective limits are the Salesforce Platform's
  governor limits and API request allocations, not Certinia-imposed quotas. Apex
  execution is bounded per transaction by Salesforce governor limits (for example
  SOQL query counts, DML statements and rows, CPU time, and heap size); external
  SOAP / REST integration traffic is bounded by the org's daily API request limit,
  which Salesforce allocates by edition and licensed user count. Certinia's own
  synchronous-vs-asynchronous behavior for large operations (such as revenue
  contract creation) is controlled by managed-package custom settings rather than a
  request-rate cap.
notes: >-
  Numeric limits below are illustrative of the Salesforce Platform constraints
  Certinia inherits, not Certinia-published figures; exact allocations depend on
  the customer's Salesforce edition, licenses, and add-ons. Verify current
  Salesforce governor and API limits in Salesforce documentation, and tune
  Certinia batch behavior via managed-package custom settings (e.g. the Revenue
  Management "Manage RC Synchronous Limit" setting).
sources:
- https://help.certinia.com/TechnicalReference/2024.2/RevenueManagement/Apex/GenericAPI.htm
- https://help.certinia.com/main/2024.1/Content/RevenueManagement/Features/RevenueContracts/CreateRevContractUsingAPI.htm
- https://developer.salesforce.com/docs/atlas.en-us.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/
responseCodes:
  throttled: 429
limits:
- name: Salesforce Daily API Requests
  scope: org
  metric: requests
  limit: platform-allocated (by edition and licensed users)
  notes: External SOAP/REST calls into the org count against the Salesforce daily API request limit; not set by Certinia.
- name: Apex CPU Time (per transaction)
  scope: transaction
  metric: milliseconds
  limit: Salesforce governor limit
  notes: Synchronous Apex is CPU-time bounded per transaction; large Certinia operations may run asynchronously to stay within limits.
- name: SOQL Queries (per transaction)
  scope: transaction
  metric: queries
  limit: Salesforce governor limit
  notes: Governor-limited per Apex transaction; applies to Certinia service-class execution.
- name: DML Statements / Rows (per transaction)
  scope: transaction
  metric: records
  limit: Salesforce governor limit
  notes: Governor-limited per Apex transaction.
- name: Certinia Synchronous Batch Threshold
  scope: operation
  metric: records
  limit: configurable via managed-package custom setting
  notes: Operations above a configured record count (e.g. Manage RC Synchronous Limit) execute asynchronously instead of synchronously.
policies:
- name: Governor Limits
  description: All Certinia Apex API execution is subject to Salesforce per-transaction governor limits; design integrations to bulkify and to run large jobs asynchronously.
- name: Async Fallback
  description: Certinia switches large operations (such as revenue contract creation) from synchronous to asynchronous processing based on record volume and custom-setting thresholds.
- name: Backoff Strategy
  description: External clients calling into the Salesforce org should implement exponential backoff with jitter and honor Retry-After / 429 responses from the Salesforce Platform.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com