name: ChargeDesk FinOps
description: Financial operations considerations for teams using the ChargeDesk API, including cost drivers, plan selection guidance, and cost-control recommendations.
url: https://chargedesk.com/pricing
cost_drivers:
  - name: Active agents
    description: Each pricing tier caps the number of support agents who can access ChargeDesk. Exceeding the limit requires an upgrade.
  - name: Recent customers
    description: Plans are scoped by the number of customers who have made a payment in the past 30 days. High-volume merchants may need Business or Enterprise.
  - name: Payment gateway volume
    description: ChargeDesk itself does not charge per transaction; underlying gateway fees (Stripe, Braintree, PayPal, etc.) apply separately.
plan_guidance:
  - tier: Hobby
    monthly_cost_usd: 29
    suitable_for: Early-stage teams or solo developers testing the integration; up to 3 agents and 1,000 active customers.
  - tier: Startup
    monthly_cost_usd: 99
    suitable_for: Growing SaaS or e-commerce teams with up to 11 agents and 5,000 active customers.
  - tier: Business
    monthly_cost_usd: 249
    suitable_for: Mid-market companies running busy support operations; up to 30 agents and 30,000 active customers.
  - tier: Enterprise
    monthly_cost_usd: custom
    suitable_for: Large organisations needing 100+ agents or 150,000+ active customers; negotiate custom terms with sales.
cost_control:
  - Use the Automatic Plan option to gain a 20% limit bonus without manually upgrading; helps defer tier jumps.
  - Monitor active-customer counts monthly — customers inactive for more than 30 days do not count against limits.
  - Take advantage of the 14-day free trial to validate ROI before committing to a paid plan.
  - No long-term contracts; downgrade or cancel at any time to avoid over-spending.