aid: charles-co
name: Charles Co
description: >-
  Charles (charlesAI, hello-charles.com) is a Berlin-based conversational
  commerce and CRM platform that lets brands sell, market, and support customers
  over WhatsApp, Instagram, Facebook Messenger, and Webchat. Founded in 2019, the
  platform connects chat-app APIs (WhatsApp Business, Messenger) with e-commerce
  and CRM systems such as Shopify, Salesforce, SAP, and HubSpot, and layers
  AI agents over them to automate the full funnel from acquisition and conversion
  to retention while staying GDPR compliant. Charles exposes a token-authenticated
  HTTP API organized around per-tenant "universe" hosts, a public Postman
  workspace, and a (now deprecated) JavaScript/TypeScript browser SDK published to
  npm. It was surfaced as a portfolio lead of Speedinvest and enriched into the
  API Evangelist network from its public developer surface.
url: https://raw.githubusercontent.com/api-evangelist/charles-co/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- speedinvest
x-tier: stub
x-tier-reason: portfolio-lead
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-18'
image: https://www.hello-charles.com/hubfs/feature_charles.png
tags:
- Company
- Conversational Commerce
- Messaging
- WhatsApp
- CRM
- Customer Support
- E-Commerce
- AI Agents
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- name: Charles API
  description: >-
    Token-authenticated HTTP API behind the Charles conversational commerce
    platform. Clients authenticate against a per-tenant "universe" host and the
    central api.hello-charles.com service, then work with conversations,
    contacts, analytics, topics, and account resources exposed through the
    browser SDK.
  humanURL: https://c-commerce.github.io/charles-browser-sdk/
  baseURL: https://api.hello-charles.com
  properties:
  - type: SDK
    url: https://github.com/c-commerce/charles-browser-sdk
common:
- type: DomainSecurity
  url: security/charles-co-domain-security.yml
- type: Packages
  url: packages/charles-co-packages.yml
- type: SDKs
  url: packages/charles-co-packages.yml
- type: Authentication
  url: authentication/charles-co-authentication.yml
- type: Conventions
  url: conventions/charles-co-conventions.yml
- type: Lifecycle
  url: lifecycle/charles-co-lifecycle.yml
- type: StatusPage
  url: https://status.hello-charles.com/
- type: LLMsTxt
  url: llms/charles-co-llms.txt
- type: Website
  url: https://www.hello-charles.com/
- type: DeveloperPortal
  url: https://c-commerce.github.io/charles-browser-sdk/
- type: Documentation
  url: https://c-commerce.github.io/charles-browser-sdk/
- type: APIReference
  url: https://c-commerce.github.io/charles-browser-sdk/
- type: Integrations
  url: https://www.hello-charles.com/integrations
- type: Blog
  url: https://www.hello-charles.com/blog
- type: Support
  url: https://help.hello-charles.com/
- type: HelpCenter
  url: https://help.hello-charles.com/
- type: GitHubOrganization
  url: https://github.com/c-commerce
- type: Postman
  url: https://www.postman.com/hello-charles/workspace/charles/
- type: Login
  url: https://app.hello-charles.com/
- type: SignUp
  url: https://www.hello-charles.com/apply-for-a-demo/
- type: PrivacyPolicy
  url: https://www.hello-charles.com/privacy-policy/
- type: Imprint
  url: https://www.hello-charles.com/imprint/
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence