{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://enterprise.spectrum.com/schemas/ticket.json",
  "title": "Spectrum Enterprise Service Ticket",
  "type": "object",
  "required": ["ticketId", "subject", "status"],
  "properties": {
    "ticketId": { "type": "string" },
    "subject": { "type": "string" },
    "description": { "type": "string" },
    "status": {
      "type": "string",
      "enum": ["new", "open", "in-progress", "pending", "resolved", "closed"]
    },
    "priority": {
      "type": "string",
      "enum": ["low", "normal", "high", "critical"]
    },
    "accountId": { "type": "string" },
    "createdAt": { "type": "string", "format": "date-time" },
    "updatedAt": { "type": "string", "format": "date-time" }
  }
}