generated: '2026-08-13'
method: probed
source: >-
  Live probes of live.chatmeter.com, www.chatmeter.com, support.chatmeter.com, apidocs.chatmeter.com and
  help.alchemer.com on 2026-08-13, plus the www.chatmeter.com Yoast page sitemap.
name: Chatmeter API Lifecycle
api: Chatmeter API

versioning:
  scheme: path-prefix major version
  current: v5
  base: https://live.chatmeter.com/v5
  policy_published: false
  policy_note: >-
    No public versioning policy, support window, or version-support matrix was found. The major version
    is inferred from the mounted path and from the third-party Ruby wrapper, which hard-codes
    api_version 'v5'.

deprecation:
  policy_published: false
  sunset_header: false
  deprecation_header: false
  rfc8594: false
  evidence: >-
    No Sunset or Deprecation header appears on any observed response from live.chatmeter.com/v5, and no
    deprecation, retirement, or end-of-life page exists on www.chatmeter.com (the full Yoast page
    sitemap was walked — 46 pages, none developer- or API-facing).
  unannounced_change:
    what: API host migration
    from: newapi.chatmeter.com
    to: live.chatmeter.com
    detected: '2026-08-13'
    detail: >-
      newapi.chatmeter.com — the host Chatmeter's public documentation references and the host named in
      the README of the long-standing third-party Ruby client — no longer resolves in DNS (NXDOMAIN).
      The live API answers on live.chatmeter.com under the same /v5 prefix. No public notice, changelog
      entry, redirect, or Sunset header marks the move; the old host simply stopped existing, which
      breaks every integration that pinned it.

status_page:
  present: false
  probed:
    - url: https://status.chatmeter.com
      status: NXDOMAIN
    - url: https://www.chatmeter.com/status/
      status: 404
  note: No status page, uptime history, or incident feed is published for the Chatmeter API.

changelog:
  present: false
  probed:
    - url: https://www.chatmeter.com/changelog/
      status: 404
    - url: https://www.chatmeter.com/release-notes/
      status: 404
  note: >-
    No dated API changelog or release-notes surface is public. Product release notes, if they exist, sit
    inside the credential-gated support site.

sla:
  published: false
  note: >-
    No public SLA or uptime commitment. Terms of service are published at
    https://www.chatmeter.com/terms-of-service/ but no availability target was located there.

support:
  channels:
    - type: form
      url: https://www.chatmeter.com/contactsupport/
      status: 200
      note: Redirects to an Alchemer-hosted support intake survey.
    - type: help-center
      url: https://help.alchemer.com/help/chatmeter
      status: 200
      note: >-
        Public product help centre. Chatmeter joined Alchemer in September 2025, and the product
        documentation now lives on the Alchemer help host. It carries no API documentation.
    - type: gated-docs
      url: https://support.chatmeter.com/hc/en-us/categories/4465860037275-Chatmeter-API
      status: 401
      note: The API documentation category redirects to a Salesforce Experience Cloud community login.

corporate:
  acquisition:
    acquirer: Alchemer
    announced: '2025-09-24'
    source: blogs/2025-09-24-chatmeter-joins-alchemer-to-create-a-complete-picture-of.md
    api_impact: >-
      The chatmeter.com domain, the live.chatmeter.com API host and the /v5 surface all remain in place
      as of 2026-08-13. Product help has migrated to help.alchemer.com/help/chatmeter; API documentation
      has not, and remains on the credential-gated Chatmeter hosts.

deprecated_operations: []
deprecated_operations_note: >-
  Cannot be derived — Chatmeter publishes no OpenAPI, so there is no contract in which a `deprecated`
  flag could be read.

application_currency:
  host: live.chatmeter.com
  artifact: index.html
  last_modified: '2026-08-11'
  note: >-
    The single-page application bundle was rebuilt two days before this probe, so the platform is
    actively maintained even though the API surface is undocumented publicly.