openapi: 3.0.1
info:
  title: Chatwoot Agents API
  description: 'Chatwoot is an open-source customer engagement suite with a shared inbox across email, live-chat, social, and messaging channels. This specification covers the three Chatwoot API surfaces: the Application API (/api/v1/accounts/{account_id}/...) for account-scoped agent, contact, and conversation management; the Client API (/public/api/v1/inboxes/...) for building custom end-user chat widgets; and the Platform API (/platform/api/v1/...) for super-admin control of a Chatwoot installation. Application and Platform requests authenticate with an `api_access_token` HTTP header; Client requests are scoped by an inbox identifier and a contact source/pubsub identifier.'
  termsOfService: https://www.chatwoot.com/terms-of-service/
  contact:
    name: Chatwoot Developers
    url: https://developers.chatwoot.com
  license:
    name: MIT (core) with additional Chatwoot license terms for some features
    url: https://github.com/chatwoot/chatwoot/blob/develop/LICENSE
  version: '1.0'
servers:
- url: https://app.chatwoot.com
  description: Chatwoot Cloud. For self-hosted installations, substitute your own host.
security:
- userApiKey: []
tags:
- name: Agents
  description: Application API - manage account agents.
paths:
  /api/v1/accounts/{account_id}/agents:
    parameters:
    - $ref: '#/components/parameters/AccountId'
    get:
      operationId: listAgents
      tags:
      - Agents
      summary: List agents in an account.
      responses:
        '200':
          description: Array of agents.
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/Agent'
    post:
      operationId: addAgent
      tags:
      - Agents
      summary: Add a new agent to the account.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AgentCreate'
      responses:
        '200':
          description: The created agent.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Agent'
  /api/v1/accounts/{account_id}/agents/{id}:
    parameters:
    - $ref: '#/components/parameters/AccountId'
    - name: id
      in: path
      required: true
      schema:
        type: integer
    patch:
      operationId: updateAgent
      tags:
      - Agents
      summary: Update an agent's role or availability.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AgentUpdate'
      responses:
        '200':
          description: The updated agent.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Agent'
    delete:
      operationId: deleteAgent
      tags:
      - Agents
      summary: Remove an agent from the account.
      responses:
        '200':
          description: Agent removed.
components:
  schemas:
    AgentUpdate:
      type: object
      properties:
        role:
          type: string
          enum:
          - agent
          - administrator
        availability_status:
          type: string
          enum:
          - online
          - offline
          - busy
    Agent:
      type: object
      properties:
        id:
          type: integer
        name:
          type: string
        email:
          type: string
        role:
          type: string
          enum:
          - agent
          - administrator
        availability_status:
          type: string
          enum:
          - online
          - offline
          - busy
        confirmed:
          type: boolean
    AgentCreate:
      type: object
      required:
      - email
      - role
      properties:
        email:
          type: string
        role:
          type: string
          enum:
          - agent
          - administrator
  parameters:
    AccountId:
      name: account_id
      in: path
      required: true
      description: The numeric id of the account.
      schema:
        type: integer
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: Application and Client access token passed in the `api_access_token` HTTP header. For the Application API this is an agent/user access token; Client API requests are additionally scoped by inbox and contact identifiers.
    platformAppApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: Platform App access token passed in the `api_access_token` HTTP header. Created by a super-admin from the Chatwoot installation's Platform Apps area and required for all /platform/api/v1 endpoints.