openapi: 3.0.1
info:
  title: Chatwoot Agents Contacts API
  description: 'Chatwoot is an open-source customer engagement suite with a shared inbox across email, live-chat, social, and messaging channels. This specification covers the three Chatwoot API surfaces: the Application API (/api/v1/accounts/{account_id}/...) for account-scoped agent, contact, and conversation management; the Client API (/public/api/v1/inboxes/...) for building custom end-user chat widgets; and the Platform API (/platform/api/v1/...) for super-admin control of a Chatwoot installation. Application and Platform requests authenticate with an `api_access_token` HTTP header; Client requests are scoped by an inbox identifier and a contact source/pubsub identifier.'
  termsOfService: https://www.chatwoot.com/terms-of-service/
  contact:
    name: Chatwoot Developers
    url: https://developers.chatwoot.com
  license:
    name: MIT (core) with additional Chatwoot license terms for some features
    url: https://github.com/chatwoot/chatwoot/blob/develop/LICENSE
  version: '1.0'
servers:
- url: https://app.chatwoot.com
  description: Chatwoot Cloud. For self-hosted installations, substitute your own host.
security:
- userApiKey: []
tags:
- name: Contacts
  description: Application API - manage contacts.
paths:
  /api/v1/accounts/{account_id}/contacts:
    parameters:
    - $ref: '#/components/parameters/AccountId'
    get:
      operationId: listContacts
      tags:
      - Contacts
      summary: List contacts (paginated, sortable).
      parameters:
      - name: sort
        in: query
        schema:
          type: string
          enum:
          - name
          - email
          - phone_number
          - last_activity_at
          - -name
          - -email
          - -phone_number
          - -last_activity_at
      - name: page
        in: query
        schema:
          type: integer
      responses:
        '200':
          description: Contacts payload with meta.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactList'
    post:
      operationId: createContact
      tags:
      - Contacts
      summary: Create a contact.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ContactCreate'
      responses:
        '200':
          description: The created contact.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Contact'
  /api/v1/accounts/{account_id}/contacts/search:
    parameters:
    - $ref: '#/components/parameters/AccountId'
    get:
      operationId: searchContacts
      tags:
      - Contacts
      summary: Search contacts by name, email, phone, or identifier.
      parameters:
      - name: q
        in: query
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Matching contacts.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactList'
  /api/v1/accounts/{account_id}/contacts/filter:
    parameters:
    - $ref: '#/components/parameters/AccountId'
    post:
      operationId: filterContacts
      tags:
      - Contacts
      summary: Filter contacts with a set of query conditions.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/FilterPayload'
      responses:
        '200':
          description: Matching contacts.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactList'
  /api/v1/accounts/{account_id}/contacts/{id}:
    parameters:
    - $ref: '#/components/parameters/AccountId'
    - name: id
      in: path
      required: true
      schema:
        type: integer
    get:
      operationId: getContact
      tags:
      - Contacts
      summary: Get a contact by id.
      responses:
        '200':
          description: The contact.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Contact'
    put:
      operationId: updateContact
      tags:
      - Contacts
      summary: Update a contact.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ContactCreate'
      responses:
        '200':
          description: The updated contact.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Contact'
    delete:
      operationId: deleteContact
      tags:
      - Contacts
      summary: Delete a contact.
      responses:
        '200':
          description: Contact deleted.
  /api/v1/accounts/{account_id}/contacts/{id}/conversations:
    parameters:
    - $ref: '#/components/parameters/AccountId'
    - name: id
      in: path
      required: true
      schema:
        type: integer
    get:
      operationId: listContactConversations
      tags:
      - Contacts
      summary: List all conversations for a contact.
      responses:
        '200':
          description: Array of conversations for the contact.
components:
  schemas:
    ContactList:
      type: object
      properties:
        payload:
          type: array
          items:
            $ref: '#/components/schemas/Contact'
        meta:
          type: object
          properties:
            count:
              type: integer
            current_page:
              type: integer
    Contact:
      type: object
      properties:
        id:
          type: integer
        name:
          type: string
        email:
          type: string
        phone_number:
          type: string
        identifier:
          type: string
        custom_attributes:
          type: object
          additionalProperties: true
        additional_attributes:
          type: object
          additionalProperties: true
    FilterPayload:
      type: object
      properties:
        payload:
          type: array
          items:
            type: object
            properties:
              attribute_key:
                type: string
              filter_operator:
                type: string
              values:
                type: array
                items:
                  type: string
              query_operator:
                type: string
                enum:
                - and
                - or
    ContactCreate:
      type: object
      properties:
        name:
          type: string
        email:
          type: string
        phone_number:
          type: string
        identifier:
          type: string
        custom_attributes:
          type: object
          additionalProperties: true
  parameters:
    AccountId:
      name: account_id
      in: path
      required: true
      description: The numeric id of the account.
      schema:
        type: integer
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: Application and Client access token passed in the `api_access_token` HTTP header. For the Application API this is an agent/user access token; Client API requests are additionally scoped by inbox and contact identifiers.
    platformAppApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: Platform App access token passed in the `api_access_token` HTTP header. Created by a super-admin from the Chatwoot installation's Platform Apps area and required for all /platform/api/v1 endpoints.