openapi: 3.0.1
info:
  title: Chatwoot Agents Inboxes API
  description: 'Chatwoot is an open-source customer engagement suite with a shared inbox across email, live-chat, social, and messaging channels. This specification covers the three Chatwoot API surfaces: the Application API (/api/v1/accounts/{account_id}/...) for account-scoped agent, contact, and conversation management; the Client API (/public/api/v1/inboxes/...) for building custom end-user chat widgets; and the Platform API (/platform/api/v1/...) for super-admin control of a Chatwoot installation. Application and Platform requests authenticate with an `api_access_token` HTTP header; Client requests are scoped by an inbox identifier and a contact source/pubsub identifier.'
  termsOfService: https://www.chatwoot.com/terms-of-service/
  contact:
    name: Chatwoot Developers
    url: https://developers.chatwoot.com
  license:
    name: MIT (core) with additional Chatwoot license terms for some features
    url: https://github.com/chatwoot/chatwoot/blob/develop/LICENSE
  version: '1.0'
servers:
- url: https://app.chatwoot.com
  description: Chatwoot Cloud. For self-hosted installations, substitute your own host.
security:
- userApiKey: []
tags:
- name: Inboxes
  description: Application API - manage channels/inboxes.
paths:
  /api/v1/accounts/{account_id}/inboxes:
    parameters:
    - $ref: '#/components/parameters/AccountId'
    get:
      operationId: listInboxes
      tags:
      - Inboxes
      summary: List inboxes in an account.
      responses:
        '200':
          description: Object containing an array of inboxes.
          content:
            application/json:
              schema:
                type: object
                properties:
                  payload:
                    type: array
                    items:
                      $ref: '#/components/schemas/Inbox'
  /api/v1/accounts/{account_id}/inboxes/{id}:
    parameters:
    - $ref: '#/components/parameters/AccountId'
    - name: id
      in: path
      required: true
      schema:
        type: integer
    get:
      operationId: getInbox
      tags:
      - Inboxes
      summary: Get an inbox by id.
      responses:
        '200':
          description: The inbox.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Inbox'
    patch:
      operationId: updateInbox
      tags:
      - Inboxes
      summary: Update an inbox.
      responses:
        '200':
          description: The updated inbox.
    delete:
      operationId: deleteInbox
      tags:
      - Inboxes
      summary: Delete an inbox.
      responses:
        '200':
          description: Inbox deleted.
components:
  schemas:
    Inbox:
      type: object
      properties:
        id:
          type: integer
        name:
          type: string
        channel_type:
          type: string
          description: e.g. Channel::WebWidget, Channel::Email, Channel::Api, Channel::FacebookPage.
        greeting_enabled:
          type: boolean
        working_hours_enabled:
          type: boolean
  parameters:
    AccountId:
      name: account_id
      in: path
      required: true
      description: The numeric id of the account.
      schema:
        type: integer
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: Application and Client access token passed in the `api_access_token` HTTP header. For the Application API this is an agent/user access token; Client API requests are additionally scoped by inbox and contact identifiers.
    platformAppApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: Platform App access token passed in the `api_access_token` HTTP header. Created by a super-admin from the Chatwoot installation's Platform Apps area and required for all /platform/api/v1 endpoints.