openapi: 3.0.1
info:
  title: Chatwoot Agents Messages API
  description: 'Chatwoot is an open-source customer engagement suite with a shared inbox across email, live-chat, social, and messaging channels. This specification covers the three Chatwoot API surfaces: the Application API (/api/v1/accounts/{account_id}/...) for account-scoped agent, contact, and conversation management; the Client API (/public/api/v1/inboxes/...) for building custom end-user chat widgets; and the Platform API (/platform/api/v1/...) for super-admin control of a Chatwoot installation. Application and Platform requests authenticate with an `api_access_token` HTTP header; Client requests are scoped by an inbox identifier and a contact source/pubsub identifier.'
  termsOfService: https://www.chatwoot.com/terms-of-service/
  contact:
    name: Chatwoot Developers
    url: https://developers.chatwoot.com
  license:
    name: MIT (core) with additional Chatwoot license terms for some features
    url: https://github.com/chatwoot/chatwoot/blob/develop/LICENSE
  version: '1.0'
servers:
- url: https://app.chatwoot.com
  description: Chatwoot Cloud. For self-hosted installations, substitute your own host.
security:
- userApiKey: []
tags:
- name: Messages
  description: Application API - manage conversation messages.
paths:
  /api/v1/accounts/{account_id}/conversations/{conversation_id}/messages:
    parameters:
    - $ref: '#/components/parameters/AccountId'
    - $ref: '#/components/parameters/ConversationId'
    get:
      operationId: listMessages
      tags:
      - Messages
      summary: List messages in a conversation.
      responses:
        '200':
          description: Object with a payload array of messages.
          content:
            application/json:
              schema:
                type: object
                properties:
                  payload:
                    type: array
                    items:
                      $ref: '#/components/schemas/Message'
    post:
      operationId: createMessage
      tags:
      - Messages
      summary: Create a message in a conversation.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/MessageCreate'
      responses:
        '200':
          description: The created message.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Message'
  /api/v1/accounts/{account_id}/conversations/{conversation_id}/messages/{message_id}:
    parameters:
    - $ref: '#/components/parameters/AccountId'
    - $ref: '#/components/parameters/ConversationId'
    - name: message_id
      in: path
      required: true
      schema:
        type: integer
    delete:
      operationId: deleteMessage
      tags:
      - Messages
      summary: Delete a message from a conversation.
      responses:
        '200':
          description: Message deleted.
components:
  schemas:
    MessageCreate:
      type: object
      properties:
        content:
          type: string
        message_type:
          type: string
          enum:
          - incoming
          - outgoing
        private:
          type: boolean
        content_type:
          type: string
        content_attributes:
          type: object
          additionalProperties: true
    Message:
      type: object
      properties:
        id:
          type: integer
        content:
          type: string
        message_type:
          type: string
          enum:
          - incoming
          - outgoing
          - activity
          - template
        content_type:
          type: string
        private:
          type: boolean
        sender:
          type: object
        created_at:
          type: integer
  parameters:
    ConversationId:
      name: conversation_id
      in: path
      required: true
      description: The display id of the conversation.
      schema:
        type: integer
    AccountId:
      name: account_id
      in: path
      required: true
      description: The numeric id of the account.
      schema:
        type: integer
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: Application and Client access token passed in the `api_access_token` HTTP header. For the Application API this is an agent/user access token; Client API requests are additionally scoped by inbox and contact identifiers.
    platformAppApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: Platform App access token passed in the `api_access_token` HTTP header. Created by a super-admin from the Chatwoot installation's Platform Apps area and required for all /platform/api/v1 endpoints.