generated: '2026-07-15' method: generated source: openapi/chatwoot-application-api-openapi.yml description: Recommended x-agentic-access execution contracts, classified heuristically from the OpenAPI. A governance starting point for exposing this API to AI agents — review and bind audience per deployment. See research/curity/agentic-governance/. summary: operations: 144 by_action_class: acting: 82 connected: 62 by_consequence: write: 82 read: 62 human_in_the_loop_required: 0 operations: - path: /platform/api/v1/accounts method: post operationId: create-an-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /platform/api/v1/accounts/{account_id} method: get operationId: get-details-of-an-account x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /platform/api/v1/accounts/{account_id} method: patch operationId: update-an-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /platform/api/v1/accounts/{account_id} method: delete operationId: delete-an-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /platform/api/v1/accounts/{account_id}/account_users method: get operationId: list-all-account-users x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /platform/api/v1/accounts/{account_id}/account_users method: post operationId: create-an-account-user x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /platform/api/v1/accounts/{account_id}/account_users method: delete operationId: delete-an-account-user x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /platform/api/v1/agent_bots method: get operationId: list-all-agent-bots x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /platform/api/v1/agent_bots method: post operationId: create-an-agent-bot x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /platform/api/v1/agent_bots/{id} method: get operationId: get-details-of-a-single-agent-bot x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /platform/api/v1/agent_bots/{id} method: patch operationId: update-an-agent-bot x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /platform/api/v1/agent_bots/{id} method: delete operationId: delete-an-agent-bot x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /platform/api/v1/users method: post operationId: create-a-user x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /platform/api/v1/users/{id} method: get operationId: get-details-of-a-user x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /platform/api/v1/users/{id} method: patch operationId: update-a-user x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /platform/api/v1/users/{id} method: delete operationId: delete-a-user x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /platform/api/v1/users/{id}/login method: get operationId: get-sso-url-of-a-user x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /public/api/v1/inboxes/{inbox_identifier} method: get operationId: get-details-of-a-inbox x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /public/api/v1/inboxes/{inbox_identifier}/contacts method: post operationId: create-a-contact x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier} method: get operationId: get-details-of-a-contact x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier} method: patch operationId: update-a-contact x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations method: post operationId: create-a-conversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations method: get operationId: list-all-contact-conversations x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id} method: get operationId: get-single-conversation x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/toggle_status method: post operationId: resolve-conversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/toggle_typing method: post operationId: toggle-typing-status x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/update_last_seen method: post operationId: update-last-seen x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages method: post operationId: create-a-message x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages method: get operationId: list-all-conversation-messages x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages/{message_id} method: patch operationId: update-a-message x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /survey/responses/{conversation_uuid} method: get operationId: get-csat-survey-page x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id} method: get operationId: get-account-details x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id} method: patch operationId: update-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/audit_logs method: get operationId: get-account-audit-logs x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/agent_bots method: get operationId: list-all-account-agent-bots x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/agent_bots method: post operationId: create-an-account-agent-bot x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/agent_bots/{id} method: get operationId: get-details-of-a-single-account-agent-bot x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/agent_bots/{id} method: patch operationId: update-an-account-agent-bot x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/agent_bots/{id} method: delete operationId: delete-an-account-agent-bot x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/agents method: get operationId: get-account-agents x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/agents method: post operationId: add-new-agent-to-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/agents/{id} method: patch operationId: update-agent-in-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/agents/{id} method: delete operationId: delete-agent-from-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/canned_responses method: get operationId: get-account-canned-response x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/canned_responses method: post operationId: add-new-canned-response-to-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/canned_responses/{id} method: patch operationId: update-canned-response-in-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/canned_responses/{id} method: delete operationId: delete-canned-response-from-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/custom_attribute_definitions method: get operationId: get-account-custom-attribute x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/custom_attribute_definitions method: post operationId: add-new-custom-attribute-to-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/custom_attribute_definitions/{id} method: get operationId: get-details-of-a-single-custom-attribute x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/custom_attribute_definitions/{id} method: patch operationId: update-custom-attribute-in-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/custom_attribute_definitions/{id} method: delete operationId: delete-custom-attribute-from-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/contacts method: get operationId: contactList x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/contacts method: post operationId: contactCreate x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/contacts/{id} method: get operationId: contactDetails x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/contacts/{id} method: put operationId: contactUpdate x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/contacts/{id} method: delete operationId: contactDelete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/contacts/{id}/conversations method: get operationId: contactConversations x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/contacts/{id}/labels method: get operationId: list-all-labels-of-a-contact x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/contacts/{id}/labels method: post operationId: contact-add-labels x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/contacts/search method: get operationId: contactSearch x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/contacts/filter method: post operationId: contactFilter x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/contacts/{id}/contact_inboxes method: post operationId: contactInboxCreation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/contacts/{id}/contactable_inboxes method: get operationId: contactableInboxesGet x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/actions/contact_merge method: post operationId: contactMerge x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/automation_rules method: get operationId: get-account-automation-rule x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/automation_rules method: post operationId: add-new-automation-rule-to-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/automation_rules/{id} method: get operationId: get-details-of-a-single-automation-rule x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/automation_rules/{id} method: patch operationId: update-automation-rule-in-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/automation_rules/{id} method: delete operationId: delete-automation-rule-from-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/portals method: post operationId: add-new-portal-to-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/portals method: get operationId: get-portal x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/portals/{id} method: patch operationId: update-portal-to-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/portals/{id}/categories method: post operationId: add-new-category-to-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/portals/{id}/articles method: post operationId: add-new-article-to-account x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/meta method: get operationId: conversationListMeta x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/conversations method: get operationId: conversationList x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/conversations method: post operationId: newConversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/filter method: post operationId: conversationFilter x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/{conversation_id} method: get operationId: get-details-of-a-conversation x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/conversations/{conversation_id} method: patch operationId: update-conversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_status method: post operationId: toggle-status-of-a-conversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_priority method: post operationId: toggle-priority-of-a-conversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_typing_status method: post operationId: toggle-typing-status-of-a-conversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/{conversation_id}/custom_attributes method: post operationId: update-custom-attributes-of-a-conversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/{conversation_id}/assignments method: post operationId: assign-a-conversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/{conversation_id}/labels method: get operationId: list-all-labels-of-a-conversation x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/conversations/{conversation_id}/labels method: post operationId: conversation-add-labels x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/{conversation_id}/reporting_events method: get operationId: get-conversation-reporting-events x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/inboxes method: get operationId: listAllInboxes x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/inboxes method: post operationId: inboxCreation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/inboxes/{id} method: get operationId: GetInbox x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/inboxes/{id} method: patch operationId: updateInbox x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/inboxes/{id}/agent_bot method: get operationId: getInboxAgentBot x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/inboxes/{id}/set_agent_bot method: post operationId: updateAgentBot x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/inbox_members/{inbox_id} method: get operationId: get-inbox-members x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/inbox_members method: post operationId: add-new-agent-to-inbox x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/inbox_members method: patch operationId: update-agents-in-inbox x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/inbox_members method: delete operationId: delete-agent-in-inbox x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/labels method: get operationId: list-all-labels x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/labels method: post operationId: create-a-label x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/labels/{id} method: get operationId: get-details-of-a-single-label x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/labels/{id} method: patch operationId: update-a-label x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/labels/{id} method: delete operationId: delete-a-label x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/{conversation_id}/messages method: get operationId: list-all-messages x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/conversations/{conversation_id}/messages method: post operationId: create-a-new-message-in-a-conversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/conversations/{conversation_id}/messages/{message_id} method: delete operationId: delete-a-message x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/integrations/apps method: get operationId: get-details-of-all-integrations x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/integrations/hooks method: post operationId: create-an-integration-hook x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/integrations/hooks/{hook_id} method: patch operationId: update-an-integrations-hook x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/integrations/hooks/{hook_id} method: delete operationId: delete-an-integration-hook x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/profile method: get operationId: fetchProfile x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/profile method: put operationId: updateProfile x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/teams method: get operationId: list-all-teams x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/teams method: post operationId: create-a-team x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/teams/{team_id} method: get operationId: get-details-of-a-single-team x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/teams/{team_id} method: patch operationId: update-a-team x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/teams/{team_id} method: delete operationId: delete-a-team x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/teams/{team_id}/team_members method: get operationId: get-team-members x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/teams/{team_id}/team_members method: post operationId: add-new-agent-to-team x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/teams/{team_id}/team_members method: patch operationId: update-agents-in-team x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/teams/{team_id}/team_members method: delete operationId: delete-agent-in-team x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/custom_filters method: get operationId: list-all-filters x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/custom_filters method: post operationId: create-a-custom-filter x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/custom_filters/{custom_filter_id} method: get operationId: get-details-of-a-single-custom-filter x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/custom_filters/{custom_filter_id} method: patch operationId: update-a-custom-filter x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/custom_filters/{custom_filter_id} method: delete operationId: delete-a-custom-filter x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/webhooks method: get operationId: list-all-webhooks x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v1/accounts/{account_id}/webhooks method: post operationId: create-a-webhook x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/webhooks/{webhook_id} method: patch operationId: update-a-webhook x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/webhooks/{webhook_id} method: delete operationId: delete-a-webhook x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /api/v1/accounts/{account_id}/reporting_events method: get operationId: get-account-reporting-events x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v2/accounts/{account_id}/reports method: get operationId: list-all-conversation-statistics x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v2/accounts/{account_id}/reports/summary method: get operationId: list-all-conversation-statistics-summary x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v2/accounts/{account_id}/reports/conversations method: get operationId: get-account-conversation-metrics x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v2/accounts/{account_id}/reports/conversations/ method: get operationId: get-agent-conversation-metrics x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v2/accounts/{account_id}/summary_reports/channel method: get operationId: get-channel-summary-report x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v2/accounts/{account_id}/summary_reports/inbox method: get operationId: get-inbox-summary-report x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v2/accounts/{account_id}/summary_reports/agent method: get operationId: get-agent-summary-report x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v2/accounts/{account_id}/summary_reports/team method: get operationId: get-team-summary-report x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v2/accounts/{account_id}/reports/first_response_time_distribution method: get operationId: get-first-response-time-distribution x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v2/accounts/{account_id}/reports/inbox_label_matrix method: get operationId: get-inbox-label-matrix x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /api/v2/accounts/{account_id}/reports/outgoing_messages_count method: get operationId: get-outgoing-messages-count x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /accounts/{account_id}/conversations/{conversation_id}/messages method: get operationId: getConversationMessages x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none