openapi: 3.0.3
info:
  title: Chatwoot Account AgentBots Conversation Assignments API
  description: This is the API documentation for Chatwoot server.
  version: 1.1.0
  termsOfService: https://www.chatwoot.com/terms-of-service/
  contact:
    email: hello@chatwoot.com
  license:
    name: MIT License
    url: https://opensource.org/licenses/MIT
servers:
- url: https://app.chatwoot.com/
tags:
- name: Conversation Assignments
  description: Manage conversation assignments
paths:
  /api/v1/accounts/{account_id}/conversations/{conversation_id}/assignments:
    parameters:
    - $ref: '#/components/parameters/account_id'
    - $ref: '#/components/parameters/conversation_id'
    post:
      tags:
      - Conversation Assignments
      operationId: assign-a-conversation
      summary: Assign Conversation
      description: Assign a conversation to an agent or a team
      security:
      - userApiKey: []
      - agentBotApiKey: []
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                assignee_id:
                  type: number
                  description: Id of the assignee user
                  example: 1
                team_id:
                  type: number
                  description: Id of the team. If the assignee_id is present, this param would be ignored
                  example: 1
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/user'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bad_request_error'
        '404':
          description: Conversation not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bad_request_error'
components:
  schemas:
    bad_request_error:
      title: data
      type: object
      properties:
        description:
          type: string
        errors:
          type: array
          items:
            $ref: '#/components/schemas/request_error'
    request_error:
      type: object
      properties:
        field:
          type: string
        message:
          type: string
        code:
          type: string
    user:
      type: object
      properties:
        id:
          type: number
        access_token:
          type: string
        account_id:
          type: number
        available_name:
          type: string
        avatar_url:
          type: string
        confirmed:
          type: boolean
        display_name:
          nullable: true
          type: string
        message_signature:
          nullable: true
          type: string
        email:
          type: string
        hmac_identifier:
          type: string
        inviter_id:
          nullable: true
          type: number
        name:
          type: string
        provider:
          type: string
        pubsub_token:
          type: string
        role:
          type: string
          enum:
          - agent
          - administrator
        ui_settings:
          type: object
        uid:
          type: string
        type:
          nullable: true
          type: string
        custom_attributes:
          type: object
          description: Available for users who are created through platform APIs and has custom attributes associated.
        accounts:
          type: array
          items:
            type: object
            properties:
              id:
                type: number
              name:
                type: string
              status:
                type: string
              active_at:
                nullable: true
                type: string
                format: date-time
              role:
                type: string
                enum:
                - administrator
                - agent
              permissions:
                type: array
                items:
                  type: string
              availability:
                type: string
              availability_status:
                type: string
              auto_offline:
                type: boolean
              custom_role_id:
                nullable: true
                type: number
              custom_role:
                nullable: true
                type: object
  parameters:
    conversation_id:
      in: path
      name: conversation_id
      schema:
        type: integer
      required: true
      description: The numeric ID of the conversation
    account_id:
      in: path
      name: account_id
      schema:
        type: integer
      required: true
      description: The numeric ID of the account
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: This token can be obtained by visiting the profile page or via rails console. Provides access to  endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
    agentBotApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis.
    platformAppApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles.
x-tagGroups:
- name: Platform
  tags:
  - Accounts
  - Account Users
  - AgentBots
  - Users
- name: Application
  tags:
  - Account AgentBots
  - Account
  - Agents
  - Audit Logs
  - Canned Responses
  - Contacts
  - Contact Labels
  - Conversation Assignments
  - Conversation Labels
  - Conversations
  - Custom Attributes
  - Custom Filters
  - Inboxes
  - Integrations
  - Labels
  - Messages
  - Profile
  - Reports
  - Teams
  - Webhooks
  - Automation Rule
  - Help Center
- name: Client
  tags:
  - Contacts API
  - Conversations API
  - Messages API
- name: Others
  tags:
  - CSAT Survey Page