specification: API Commons Plans
specificationVersion: '0.1'
provider: Cisco Support APIs
providerId: cisco-support-apis
generated: '2026-08-19'
created: '2026-08-19'
modified: '2026-08-19'
method: searched
source: >-
  https://developer.cisco.com/docs/support-apis/user-onboarding-process/ and
  https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html
description: >-
  Cisco publishes NO pricing, no plans, no tiers and no free tier for the Support
  APIs. The APIs are not sold as a product at all — they are an entitlement of an
  existing support contract. Access is available only to Cisco Smart Net Total Care
  (SNTC) customers and Cisco Partner Support Service (PSS) partners, and is granted
  per-person through a role-based onboarding process rather than purchased. There is
  therefore no self-serve sign-up, no published quota-per-tier, and no way for a
  prospective integrator to price an integration before starting a support-contract
  conversation.
plan_count: 0
free_tier: false
self_serve_signup: false
pricing_published: false
plans: []
access_model:
  type: entitlement
  prerequisite_contract:
    - name: Smart Net Total Care (SNTC)
      audience: end customers
      url: https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html
    - name: Partner Support Service (PSS)
      audience: Cisco partners
      note: >-
        The partner organization must hold at least one valid SNTC contract with the
        delegating customer's organization, and must supply a PSS contract number
        when requesting API access.
  grant_path:
    customer: >-
      The customer's SNTC Delegated Administrator grants API access to a named
      Cisco.com user via the Cisco Services Access Management tool.
    partner: >-
      The partner requests access through the Cisco Partner Support Service
      community; the Smart Service Bureau verifies the PSS contract number and opens
      a TAC case, and a TAC engineer grants access. Cisco documents this as taking
      up to 48 hours.
  then: >-
    Once granted, the API user registers an application in the Cisco API Console and
    selects which of the eight Support APIs it may call. Quota is per registered
    application and visible only inside the console.
notes:
  - The cost of the API is the cost of the underlying support contract, which Cisco does not list publicly.
  - There is no trial, sandbox tier or evaluation key for the Support APIs.
evidence:
  - url: https://developer.cisco.com/docs/support-apis/user-onboarding-process/
    status: 200
  - url: https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html
    status: 200