slug: cisco-voice-portal
provider: Cisco Voice Portal
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: Call Management
  spec_file: cisco-voice-portal-call-management-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.75
  evidence: listActiveCalls List Active Calls; transferCall Transfer an Active Call; terminateCall Terminate
    an Active Call
  reason: Live call control — listing, transferring, terminating active calls — is contact centre telephony
    operations within Customer Service Management.
- tag: Call Detail Records
  spec_file: cisco-voice-portal-call-detail-records-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.7
  evidence: GET /cdr getCallDetailRecords Query Call Detail Records; 'Reporting Server collects data from
    CVP Call Servers and VXML Servers'
  reason: CDR and call statistics reporting for a self-service voice portal underpins contact-centre operations
    reporting (telephony). Reporting-only surface, so moderate confidence.