generated: '2026-09-19'
method: searched
source: https://clix.so/availability
derived_from: openapi/clix-so-openapi.yml
docs:
- https://clix.so/terms
- https://clix.so/status
- https://docs.clix.so/a2a/version-compatibility
- https://docs.clix.so/security/rpo-rto
- https://docs.clix.so/ops/incident-communication
- https://docs.clix.so/legal/customer-responsibilities
versioning:
  scheme: URL path segment for REST (/api/v1/), request header for A2A (A2A-Version), SemVer for SDKs/CLI/MCP package
  rest:
    current: v1 (all 10 paths under /api/v1/)
    spec_version: '"version not set" (info.version in the grpc-gateway-generated OpenAPI); no dated API version is published'
    spec_url: https://docs.clix.so/api-reference/openapi.json
    base_url: https://api.clix.so
    policy_published: false
  a2a:
    current: "V1 — 'A2A-Version: 1.0' (recommended)"
    legacy: V0 — 0.3, selected when the header is omitted ("Legacy compatibility mode")
    policy: '"Keep V0 only if you already have a deployed client that depends on the older method names or older object wrappers. For any new integration, V1 is the stable documentation target." No end date for V0 is stated.'
    docs: https://docs.clix.so/a2a/version-compatibility
  sdks:
    scheme: Semantic Versioning 2.0.0 with Keep a Changelog 1.1.0 CHANGELOG.md in every SDK repo
    current: {android: 1.5.1 (2026-04-01), ios: 1.9.0 (2026-02-19), flutter: 0.1.0 (2026-02-19), react-native: 1.6.0 (2026-03-26), cli: 1.1.3 (2026-07-04), mcp-server: 0.1.4 (2026-01-06)}
    detail: changelog/clix-so-changelog.yml
deprecation:
  policy_published: false
  policy_text: '"We will give advance notice for material changes that affect paid functionality." (Terms of Service, updated August 22, 2025) — for other updates notice is given "where practical"; no minimum period is stated.'
  policy_url: https://clix.so/terms
  sunset_header: false
  deprecation_header: false
  rfc8594: false
  deprecated_operations: []
  sdk_deprecations:
  - {what: 'removeUserId()', replaced_by: 'reset()', since: 'Android 1.5.0 / iOS 1.9.0 (2026-02-19)', evidence: 'CHANGELOG.md "### Deprecated — removeUserId() — use reset() instead"'}
  note: Zero OpenAPI operations carry deprecated:true. No Deprecation pointer is emitted — a one-line terms clause is not a deprecation policy.
sla:
  url: https://clix.so/availability
  public_uptime_target: '99.5%'
  target_text: '99.5% monthly for the Clix API and delivery pipeline'
  scope: 'excluding scheduled maintenance and upstream push providers (APNs and FCM)'
  binding: false
  binding_text: '"This is a service target (SLO), not a warranty." (Terms) — no service credits.'
  architecture: 'Multi-AZ services in us-west-1; Aurora Multi-AZ (writer + reader); S3; ALB with health checks and autoscaling'
  rpo_rto:
    url: https://docs.clix.so/security/rpo-rto
    primary_region: us-west-1
    dr_region: us-west-2
    rpo: {within_region: '15 minutes (Aurora and S3 configuration data)', region_loss: '24 hours via daily cross-Region snapshot copy (Aurora) and S3 versioning'}
    rto: {az_or_instance_failure: '30 minutes (Aurora failover + stateless services)', region_recovery: '4 hours (restore in us-west-2 + redeploy)'}
    caveat: 'In-flight notification events during a region outage may be dropped. Clients should retry with idempotency.'
    testing: 'Three resiliency tests at least annually and after major changes (https://docs.clix.so/security/resiliency-testing)'
  request_timeout: 100 seconds
status_page:
  url: https://clix.so/status
  kind: self-hosted (no Statuspage/Instatus/BetterStack link)
  components: [API, Web Console, Logs Ingestion, Push Delivery (APNs), Push Delivery (FCM), Aurora Database / S3]
  observed: {fetched: '2026-09-19', overall: Operational, scheduled_maintenance: none}
  incident_history:
  - {title: Degraded performance on Web Console, severity: Minor, status: Resolved, investigating: '2025-06-06T12:50Z', resolved: '2025-06-06T14:06Z', action: Upgraded instances and adjust auto-scaling policy}
  probed: [{url: 'https://status.clix.so/', status: 0, note: 'does not resolve; the status page is a route on the apex'}]
incident_communication:
  url: https://docs.clix.so/ops/incident-communication
  trigger: 'SEV-1: API unavailable or message delivery halted for multiple tenants'
  during: ['Post to status page within 30 minutes', 'Update hourly until resolved']
  after: 'Post-mortem within 5 business days (summary, impact, timeline, corrective actions)'
  maintenance: 'Advance notice via the status page (availability page)'
rate_limits: https://docs.clix.so/api-reference/rate-limits
changelog: changelog/clix-so-changelog.yml
retention:
  by_plan: {free: '7 days event retention and logs/debugging archive', pro: '30 days', enterprise: unlimited}
  data_classification: 'https://docs.clix.so/security/data-classification — device tokens retained while active and deleted on revoke; client IP in logs 30-90 days; message content 30-90 days by default'