slug: cloudtalk
provider: CloudTalk
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 3
edges:
- tag: Calls
  spec_file: cloudtalk-calls-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.8
  evidence: GET /calls/index.json Call history; POST /calls/create.json Make a call; GET /statistics/realtime/groups.json
    Group statistics
  reason: Call placement, call history, recordings and real-time queue/group statistics are the operational
    telephony surface of a contact centre.
- tag: Contacts
  spec_file: cloudtalk-contacts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.78
  evidence: PUT /contacts/add.json Add contact; GET /contacts/show/{contactId}.json Inspect a contact;
    "Contacts | Create and update Contacts."
  reason: CRUD plus attributes, tags and notes over customer contact records — maintenance of the customer
    record used by sales/support.
- tag: Agents
  spec_file: cloudtalk-agents-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.7
  evidence: PUT /agents/add.json Add an agent; "Agents | Create or update your Agents, access their settings."
  reason: On a cloud call-centre platform, 'agents' are contact-centre operators; CRUD over agents and
    their settings is contact-centre staffing/telephony administration. Could arguably be read as generic
    user admin, so confidence held at 0.7.