# CloudTalk

> CloudTalk is an AI-powered cloud call center and business phone system (CCaaS) for sales and
> support teams. Its REST API (https://my.cloudtalk.io/api, OpenAPI v1.7) manages calls, contacts,
> agents, groups, phone numbers, campaigns, tags, SMS, and blacklists, and exposes Conversation
> Intelligence (transcription, sentiment, topics, smart notes) and VoiceAgent calling. Authentication
> is HTTPS-only HTTP Basic Auth (API Access Key ID + Secret). JSON only; 60 requests/min per company.

## APIs

- [CloudTalk API Reference](https://developers.cloudtalk.io/): REST API for the CloudTalk call-center platform.
- [OpenAPI (swagger.json)](https://developers.cloudtalk.io/swagger.json): Published OpenAPI 3.0.1 document, version 1.7.

## Specs & Artifacts

- [OpenAPI](openapi/cloudtalk-openapi.json): 56 operations across Calls, Contacts, Agents, Numbers, SMS, Tags, Campaigns, CueCard, Conversation Intelligence, VoiceAgent.
- [Authentication](authentication/cloudtalk-authentication.yml): HTTP Basic Auth profile.
- [Conventions](conventions/cloudtalk-conventions.yml): pagination, rate limiting, error envelope, versioning.
- [Error catalog](errors/cloudtalk-problem-types.yml): derived 4xx/5xx problem types.
- [Lifecycle](lifecycle/cloudtalk-lifecycle.yml): versioning, status page, roadmap.
- [Webhooks](asyncapi/cloudtalk-webhooks.yml): workflow-automation trigger events.
- [Data model](data-model/cloudtalk-data-model.yml): entity-relationship graph.
- [Conformance](conformance/cloudtalk-conformance.yml): standards + compliance programs.
- [Agentic access](agentic-access/cloudtalk-agentic-access.yml): recommended x-agentic-access contracts.

## Docs

- [Developer Portal](https://developers.cloudtalk.io/)
- [Help Center](https://help.cloudtalk.io/en/)
- [Workflow Automations / Triggers](https://help.cloudtalk.io/en/articles/5648924-triggers)
- [Status Page](https://status.cloudtalk.io/)
- [Product Roadmap](https://releases.cloudtalk.io/)
- [Trust Center](https://trust.cloudtalk.io/)
- [Pricing](https://www.cloudtalk.io/pricing/)
- [Sign Up (14-day trial)](https://www.cloudtalk.io/signup/)