generated: '2026-08-14'
method: searched
source: https://www.cloudtalk.io/pricing/
docs: https://www.cloudtalk.io/pricing/
currency: EUR
model: per-user-per-month subscription (seat based), plus usage-priced add-ons and per-minute AI voice
plan_count: 4
api_access_note: >-
  API access ("APIs & data sync") is gated to the Essential tier and above. The CloudTalk help center
  confirms the same gate from the credential side: the Account > Settings > API Keys tab requires an
  Admin role AND an account "upgraded to the correct plan".
  Source: https://help.cloudtalk.io/en/articles/15272380-how-to-access-and-generate-your-cloudtalk-api-keys
plans:
- name: Lite
  price_annual: 19
  price_monthly: 27
  currency: EUR
  period: per user per month
  minimum_users: 1
  api_access: false
  includes:
  - basic call handling
  - 1 ring group
  - click-to-call
  - web dialer
  - call recording
  - fundamental analytics
- name: Starter
  price_annual: 25
  price_monthly: 34
  currency: EUR
  period: per user per month
  minimum_users: 1
  api_access: false
  includes:
  - unlimited ring groups
  - click-to-call
  - web dialer
  - call recording
  - fundamental analytics
- name: Essential
  price_annual: 29
  price_monthly: 39
  currency: EUR
  period: per user per month
  minimum_users: 1
  api_access: true
  includes:
  - APIs & data sync
  - advanced call handling
  - outbound tools
  - 95+ standard CRM/helpdesk integrations
  - Salesforce ecosystem support
  - workflow designer with SMS triggers
- name: Expert
  price_annual: 49
  price_monthly: 69
  currency: EUR
  period: per user per month
  minimum_users: 3
  api_access: true
  most_popular: true
  includes:
  - everything in Essential
  - Power Dialer included
  - advanced call monitoring
  - real-time analytics wallboards
  - custom dashboards
ai_voice_agent_plans:
- name: AI Receptionist
  price: 0
  currency: EUR
  period: first month
  included_minutes: 50
- name: AI Specialist
  price: 349
  currency: EUR
  period: month
  included_minutes: 1000
  note: starting price
- name: Custom / Tailored scale
  price: 0.15
  currency: EUR
  period: per minute
  note: >-
    "as low as" €0.15/minute; tailored scale tier requires 10,000+ minutes per month with
    volume-based discounts. Contact sales.
  contact_sales: true
add_ons:
- name: Power Dialer
  price: 15
  currency: EUR
  period: per user per month (annual)
- name: Parallel Dialer
  price: 39
  currency: EUR
  period: per user per month (annual)
- name: AI Conversation Intelligence
  price: 9
  currency: EUR
  period: per user per month (annual)
- name: Branded Caller ID
  price: 0.07
  currency: EUR
  period: per call
- name: Spam Remediation
  price: null
  currency: EUR
  period: custom
  contact_sales: true
quotas:
  calling_allowances: >-
    Vary by region. US/Canada is unlimited calling across most tiers. EU, Australia, Mexico, Peru,
    Brazil and Colombia carry tiered allocations of roughly 250-1000 outbound minutes per user
    per month.
  annual_discount: approximately 30% versus monthly billing
included_all_tiers:
- 24/7 chat and email support
- SOC 2 / GDPR / HIPAA compliance posture
- anti-spam registration
- local numbers in 160+ countries
- call recording (retention varies by tier)
- number porting support
trial:
  available: true
  note: CloudTalk advertises a free trial via self-serve signup at https://www.cloudtalk.io/signup/
notes: >-
  Pricing is published openly with no sales gate for the four seat tiers; only the AI VoiceAgent
  "Tailored scale" tier and Spam Remediation are contact-sales. There is no free-forever tier and no
  API-only or developer plan — API access is a side effect of buying an Essential or Expert seat.