generated: '2026-09-14'
method: searched
source: https://www.cogentco.com/files/docs/network/performance/global_sla.pdf
note: >-
  Cogent publishes no API, so there is no API versioning scheme, no deprecation policy and no
  API status page to record. What Cogent does publish, and what is captured here, is the
  Network Services Service Level Agreement for its transport products, plus a monthly-updated
  public network performance page. Both are service-level commitments on the network, NOT on a
  programmable interface — read them that way.
versioning:
  scheme: null
  current: null
  docs: null
  note: No public API and no published API version scheme.
deprecation:
  policy_url: null
  sunset_header: false
  note: No deprecation or sunset policy published; there is no public interface to deprecate.
sla:
  url: https://www.cogentco.com/files/docs/network/performance/global_sla.pdf
  title: Cogent Network Services Service Level Agreement — Global
  version: February 2025
  scope: network services (On-Net/Off-Net DIA, Ethernet, MPLS IP-VPN, Wave, Colocation)
  applies_to_api: false
  availability_target: >-
    "COGENT's network is designed for 100% availability." The SLA does not state a percentage
    uptime floor; it states a credit schedule measured against Network Unavailability.
  guarantees:
    - name: Installation
      commitment: On-Net DIA, Ethernet and MPLS IP-VPN, and Colocation installed within 17 business days of a validated order
    - name: Network availability and notification
      commitment: >-
        On-Net services — 1 day of service credit per cumulative hour of Network Unavailability
        in a calendar month (after 15 consecutive minutes); Off-Net and Wave services — 1 hour
        of credit per cumulative hour. Credits capped at one month per month.
    - name: Outage notification
      commitment: Dedicated Internet Access customers proactively notified within 15 minutes of Cogent becoming aware of an outage
    - name: Network latency
      commitment: >-
        Regional round-trip targets published per corridor in the SLA (e.g. Miami to Sao Paulo
        120 ms or less; Marseille to Singapore 160 ms or less). Remedy within 2 hours of notice
        or service credit.
    - name: Network jitter
      commitment: Average monthly network jitter no greater than 1 millisecond between backbone hubs
    - name: Packet delivery
      commitment: Average monthly packet loss no greater than 0.1% (99.9% successful packet delivery)
  credit_model: customer-requested service credits, capped at one month of credit per calendar month
status_page:
  url: null
  note: >-
    Cogent operates no public status page. status.cogentco.com resolves as a CNAME to
    ecogent.cogentco.com — the customer portal login — not to a status dashboard, so no
    StatusPage pointer is emitted.
performance_reporting:
  url: https://www.cogentco.com/en/network/performance-tools
  cadence: monthly and quarterly
  machine_readable: false
  note: >-
    Published as embedded HTML tables (IP packet success rate, latency by corridor, customer
    service response times). No JSON/CSV/XML export is offered.
  probed:
    url: https://www.cogentco.com/en/network/performance-tools
    status: 200
    fetched: '2026-09-14'
deprecated_operations: []