generated: '2026-08-04'
method: searched
source: >-
  https://support.controlup.com/docs/controlup-product-version-lifecycle-quick-guide,
  https://support.controlup.com/docs/service-level-agreement-and-support-definitions,
  https://support.controlup.com/docs/release-notes,
  https://status.controlup.com/,
  https://support.controlup.com/docs/get-support-and-product-status
versioning:
  scheme: uri-path
  note: >-
    The version segment is part of the path and differs per product surface — /v1 (ControlUp ONE Platform,
    Workflows, VDI historical), /events/v1 (events and alerts), /daas-iq/v1, /synthetic-monitoring/v2 — while
    /compliance, /edge/api, /vdi/config and /vdi/realtime carry no version segment at all. The VDI historical API
    serves /v1 and /v2 NetScaler usage endpoints concurrently, which is the only observed in-place version
    transition in the estate.
  current:
    controlup-one-platform: v1
    events-and-alerts: v1
    workflows: v1
    daas-iq: v1
    vdi-daas-historical: v1 (v2 for NetScaler usage)
    synthetic-monitoring: v2
    compliance: unversioned
    desktops: unversioned
    vdi-configuration: unversioned
  docs: https://api.controlup.io/reference
deprecation:
  api_policy_url: null
  api_policy_published: false
  sunset_header: false
  deprecated_operations: []
  note: >-
    ControlUp publishes no API-level deprecation policy, declares no `deprecated: true` operation across the twelve
    definitions, and documents no RFC 8594 Sunset / Deprecation header support. What it does publish is a PRODUCT
    version lifecycle, recorded below — that governs agent and console software versions, not API contracts.
product_version_lifecycle:
  policy_url: https://support.controlup.com/docs/controlup-product-version-lifecycle-quick-guide
  phases:
  - phase: General Availability (GA)
    meaning: Latest stable version with complete feature updates, bug fixes and support.
  - phase: End of Maintenance (EOM)
    meaning: Security updates only; no regular bug fixes.
  - phase: End of Support (EOS)
    meaning: No technical support or updates. Reached 18 months after the next version's GA date.
  per_product_policies:
  - product: ControlUp for Desktops
    url: https://support.controlup.com/docs/edge-dx-agent-version-lifecycle
  - product: ControlUp for VDI
    url: https://support.controlup.com/docs/controlup-version-lifecycle
  - product: ControlUp On-Premises (COP)
    url: https://support.controlup.com/docs/controlup-version-lifecycle-on-premises-only
  caveats:
  - Applies only to customers who purchased ControlUp software directly.
  - Covers ControlUp software only, not third-party software or hardware used with it.
  - ControlUp reserves the right to change the policy without prior notice.
sla:
  url: https://support.controlup.com/docs/service-level-agreement-and-support-definitions
  type: support-response-time
  uptime_target: null
  note: >-
    The published SLA is a support-response commitment, not an availability commitment. No uptime percentage is
    published on the public documentation surface.
  severity_levels:
  - {level: 1 - Urgent, definition: Production or mission-critical system down with no immediate workaround, substantial data at risk, or severe business disruption.}
  - {level: 2 - High, definition: Major functionality severely impaired; restricted operation with a temporary workaround.}
  - {level: 3 - Normal, definition: Partial, non-critical loss of functionality.}
  - {level: 4 - Low, definition: General usage questions and cosmetic or documentation issues.}
  response_times:
  - {plan: ControlUp One / Advanced, severity: 1 - Urgent, initial_response: 2 hours, 24x7}
  - {plan: ControlUp One / Advanced, severity: 2 - High, initial_response: 2 business hours}
  - {plan: ControlUp One / Advanced, severity: 3 - Normal, initial_response: 4 business hours}
  - {plan: ControlUp One / Advanced, severity: 4 - Low, initial_response: 8 business hours}
  - {plan: Essential, severity: 1 - Urgent, initial_response: 2 business hours}
  - {plan: Essential, severity: 2 - High, initial_response: 4 business hours}
  - {plan: Essential, severity: 3 - Normal, initial_response: 8 business hours}
  - {plan: Essential, severity: 4 - Low, initial_response: 12 business hours}
  - {plan: Enterprise Plan Addon, severity: all, initial_response: 2 hours 24x7}
  business_hours: 06:00-00:00 UTC, Monday to Friday
  support_channels:
  - {channel: web, detail: 'support.controlup.com > Submit a Ticket (preferred)'}
  - {channel: console, detail: ControlUp application console, Help tab}
  - {channel: email, detail: support@controlup.com (subject "Severity1" for urgent tickets)}
status_page:
  url: https://status.controlup.com/
  provider: Atlassian Statuspage
  page_id: 30hzyhzp2pjy
  machine_readable: https://status.controlup.com/api/v2/summary.json
  components_note: Component set is regional (US, EU and other regions per product), grouped by product.
  probe: {fetched: '2026-08-04', http_status: 200}
changelog:
  url: https://support.controlup.com/docs/release-notes
  cadence: monthly
  see: changelog/controlup-changelog.yml
roadmap:
  url: https://support.controlup.com/docs/submit-and-vote-on-feature-requests
  type: public feature-request and voting portal