generated: '2026-07-18'
method: searched
source: https://support.convercent.com/hc/en-us/articles/205259429-Convercent-OData-
standards:
  - id: odata-v4
    conforms: true
    evidence: >-
      Data services are exposed as OData feeds (e.g.
      https://api.convercent.com/OData/v4/CampaignService.svc/ and
      https://api.convercent.com/OData/case/v5/CaseManagement.svc/), consumable
      by any OData-capable reporting/BI client. Versioned OData service
      documents (v4 / v5) are published under api.convercent.com/OData/.
  - id: http-basic-auth
    conforms: true
    evidence: OData endpoints authenticate via HTTP Basic (RFC 7617) with Convercent credentials.
  - id: saml2-sso
    conforms: true
    evidence: >-
      Application sign-in supports SAML 2.0 SSO via identity providers (Okta, F5
      APM integration guides published). Governs the web app, not the OData API.
  - id: gdpr
    conforms: true
    evidence: Convercent publishes a GDPR data-protection page (https://www.convercent.com/products/gdpr).
  - id: oauth2
    conforms: false
    evidence: No OAuth2 surface documented for the data API.
  - id: openapi
    conforms: false
    evidence: No OpenAPI/Swagger description published; the API is described as OData service documents.
  - id: rfc9457-problem-details
    conforms: false
    evidence: No problem+json error contract published.