generated: '2026-08-01'
method: searched
source: https://help.conversica.com/hc/en-us/articles/360048618012-Conversica-Website-Chat
description: >-
  Client-side surfaces Conversica ships for embedding in a customer's own property. This is
  distinct from server-side SDKs (see packages/conversica-packages.yml, which is empty -
  Conversica publishes none).
components:
- family: Website Chat
  name: Conversica Website Chat widget
  kind: javascript-widget
  description: >-
    A JavaScript widget deployed on the client website that renders a chat launcher in the
    lower right corner. Opening it starts a free-form conversation with the customer's
    Conversica agent, backed by semantic search over the customer's fact base and a large
    language model, with no quick-reply buttons or predetermined flows. The agent can
    capture name and email mid-conversation to create a lead, and follows up asynchronously
    by email afterwards.
  deployment:
    method: script embed on the client website
    domain_scope: single domain per deployment; additional domains are an upcharge
  capabilities:
  - Real-time free-form conversation over the customer's knowledge base
  - LLM-generated responses for uncommon questions, redirected back to the business topic
  - Lead capture into the customer CRM or marketing automation platform
  - Handoff to a rep for demo or support
  - Question capture and insight reporting to evolve the fact base
  backend:
  - Semantic search over customer Facts
  - Large language model for natural conversational responses
  - Conductor and Governance layer
  data_ingestion: >-
    An automated method obtains customer Facts and produces a customer-specific trained
    semantic-search model.
  api_hook:
    webhook: chatLeadCreated
    detail: asyncapi/conversica-webhooks.yml
    note: >-
      Chat-captured leads can be pushed in real time to a customer-hosted lead-creation
      webhook. See the Website Chat lead-creation webhook article.
    source: https://help.conversica.com/hc/en-us/articles/38828763556635-Implementing-a-Conversica-API-Lead-Creation-Webhook-for-Website-Chat
  loader_url_published: false
  loader_note: >-
    Conversica does not publish the widget's script URL, initialisation snippet or
    configuration options publicly; deployment is done with the implementation team.
- family: CRM packages
  name: Conversica managed packages and connectors
  kind: platform-package
  description: >-
    Installable packages and connectors that surface Conversica inside a customer's CRM or
    marketing platform rather than in the customer's own web pages - Salesforce managed
    package (including a Salesforce Marketing Cloud app and a Server2Server package),
    HubSpot, Marketo, Eloqua, Pardot, Microsoft Dynamics, and automotive CRMs including
    DealerSocket, elead, VinSolutions, Dominion, DealerPeak, HigherGear and Velocify.
  distribution: partner app marketplaces and Conversica implementation team
  source: https://help.conversica.com/hc/en-us/categories/360003807612-Integrations
  note: >-
    Listed here because these are the packaged UI surfaces Conversica ships; they are not
    client-side embeddable components and carry no public installation artefacts.
x-evidence:
  fetched: '2026-08-01'
  urls:
  - url: https://help.conversica.com/hc/en-us/articles/360048618012-Conversica-Website-Chat
    http_status: 200
  - url: https://help.conversica.com/hc/en-us/articles/38828763556635-Implementing-a-Conversica-API-Lead-Creation-Webhook-for-Website-Chat
    http_status: 200