generated: '2026-08-01' method: searched source: https://help.conversica.com/hc/en-us/articles/360048601712-Conversica-API-Integration-Manual name: Conversica Conversation Vocabulary description: >- The controlled vocabularies Conversica publishes for its API: the actionable Lead Status values returned on Lead Update objects, and the Conversation Stage / Status pairs that describe where a Lead sits in the flow of messaging with a Revenue Digital Assistant. Values and definitions are transcribed verbatim from the published API Integration Manual appendix. x-evidence: fetched: '2026-08-01' url: https://help.conversica.com/hc/en-us/articles/360048601712-Conversica-API-Integration-Manual http_status: 200 note: retrieved via the Zendesk Help Center API; the HTML page returns 403 to non-browser clients vocabularies: - id: lead-status name: Conversica Lead Status field: leadStatus applies_to: LeadUpdate description: >- Indicates an actionable Status for the Lead, either during or after initial engagement with the Conversica Assistant. Best understood in the context of the objective of the Conversation. terms: - term: Hot Lead definition: The Lead expressed interest and is ready for next steps (e.g. transition to the human Salesperson, scheduling an appointment or demo). - term: Lead to Review definition: The Lead's reply requires human review to determine the Salesperson's next action. In this status the Assistant will no longer message the Lead. - term: Further Action definition: The Lead is still interested and has requested assistance with open questions or actions from their assigned Salesperson. - term: Satisfied (New) definition: The Lead responded positively to follow up and the objective of the Conversation has been met. - term: Disqualified definition: The Lead responded to follow up such that they no longer require assistance; the objective was not met but they do not desire continued engagement. - term: No Further Action definition: The Lead responded positively to follow up such that they no longer require contact or assistance, though it is unclear if the objective was met. - id: conversation-stage-status name: Conversica Conversation Stage and Status fields: - conversationStage - conversationStatus applies_to: LeadUpdate description: >- Stage groups the Status values that describe where the Lead currently is in the flow of messaging or engagement with the Revenue Digital Assistant. stages: - stage: Preparing Lead statuses: - status: Preparing Lead definition: Lead has been received by Conversica and has not been scheduled for first message. - status: First Message Schedule definition: Lead has its first message scheduled, but not sent. - stage: Messaging statuses: - status: Sent Message definition: Lead has been sent at least one message and no response to the current series has been received. - status: Out of Office definition: Received out of office message; Lead will remain in this status until the next message is sent, based on the date extracted. - status: Checking Back Later definition: Received message asking to check back later; lead remains in this status until the follow-up check back later message is sent. - status: Received Response definition: System is reviewing response. - status: Message Scheduled definition: Next message is scheduled but not yet sent, typically due to worktimes. Status changes to Sent Message on sending. - stage: Excluded statuses: - status: Excluded (Lead Source) definition: Client requested specific lead source not be worked. - status: Excluded (Rep) definition: Client requested specific rep's leads not be worked. - status: Excluded (Lead Status) definition: Client requested specific lead status not be worked. - status: Excluded (Rule) definition: Other reasons for exclusions, typically a client rule. - stage: Unworkable statuses: - status: No Rep Assignment definition: System is missing rep and no primary rep is set. - status: Duplicate (Internal) definition: Lead is a duplicate of an earlier lead from the client. - status: Duplicate (CRM) definition: Client CRM marked lead as duplicate. - status: Duplicate (External) definition: Lead is a duplicate of an earlier lead from another client. - status: Invalid Email definition: Lead is invalidated by the email verification system. - status: Malformed Email definition: Lead does not have a correct email address format. - status: No Email definition: Lead does not have an email address. - status: Bounced definition: Message could not be delivered to the mailbox due to three soft bounces or one hard bounce. - stage: Lead Stopped statuses: - status: Unsubscribed definition: Lead clicked the unsubscribe link in a message. - status: Marked Spam definition: Lead marked the message as Spam. - status: Do Not Email definition: Lead was marked as Do Not Email by the Conversica system. - status: Lead Requested Stop definition: The Conversica system interprets that the lead wants messaging to stop. - status: No Longer at Company definition: The Conversica system interprets from the response that the lead can no longer be contacted at the provided email address. - stage: Client Stopped statuses: - status: Manager Stopped definition: The rep's manager stopped messaging. - status: Rep Stopped definition: The rep stopped messaging. - status: Admin Stopped definition: The client admin stopped messaging. - status: Inactive Service definition: Lead deactivated due to an inactive (terminated) service. - status: CRM Stopped definition: The client's CRM stopped messaging through the Conversica Options field. - status: Client Requested Stop definition: Conversica Customer Success stopped messaging on request from the client. - stage: Conversica Stopped statuses: - status: Listening definition: Leads that do not respond within seven days after the last message in a series; the lead can move back to Messaging / Received Response if a response arrives. - status: Pause Limit Exceeded definition: Paused leads that have passed the limit for being worked. - status: Marked Sold definition: Lead marked as having already purchased. - status: Conversation Complete definition: Conversation with the lead is complete; the system is not expecting any further responses. - status: System Stopped definition: The response is such that the system cannot continue messaging, but the lead did not request stop. Closely related to Review Response (formerly Action Required). - status: Service Not Active definition: Service for the lead is not active; the lead has not been messaged.