name: Craft.io API Rate Limits
description: Rate limit information for the Craft.io public REST API. Craft.io does
  not publicly document specific rate limit thresholds. The API documentation states
  rate limits are not specified but API changes are diligently documented with backward
  compatibility prioritized. Enterprise customers should contact Customer Success for
  specific rate limit details applicable to their account tier.
url: https://help.craft.io/en/articles/8385550-craft-io-public-apis-for-workspace-portfolio-and-feedback-portal
created: '2026-06-13'
modified: '2026-06-13'
specificationVersion: '0.1'
rateLimits:
  - name: Enterprise API Rate Limit
    description: Rate limits for Enterprise plan customers accessing the Craft.io
      public REST API. Specific thresholds are not publicly documented; contact Customer
      Success for account-specific limits.
    scope: account
    limit: unspecified
    period: unspecified
    notes: No public rate limit thresholds are specified in Craft.io documentation.
      The API is restricted to Enterprise customers only. Contact support@craft.io
      or your Customer Success Manager for rate limit details specific to your account.
    contact: support@craft.io
authentication:
  - type: API Key
    description: Account API Key is required for all API requests. The key serves
      as the authentication mechanism to verify access rights. Three credentials are
      required: Account API Key, Craft.io Account ID, and Resource IDs (workspace,
      portfolio, or feedback portal identifiers). Contact your Customer Success Manager
      to obtain these credentials.
    location: header
    keyName: Authorization
    obtaining: Contact Craft.io Customer Success team to request an API key
regions:
  - name: US Data Center
    baseURL: https://api.craft.io
    docsURL: https://api.craft.io/docs
    status: operational
    uptimePct: '100.0'
  - name: EU Data Center
    baseURL: https://api-eu.craft.io
    docsURL: https://api-eu.craft.io/docs
    status: operational
    uptimePct: '100.0'