{
  "@context": {
    "@version": 1.1,
    "schema": "https://schema.org/",
    "cresta": "https://cresta.com/vocab#",
    "xsd": "http://www.w3.org/2001/XMLSchema#",

    "Organization": "schema:Organization",
    "name": "schema:name",
    "url": "schema:url",
    "description": "schema:description",
    "foundingDate": "schema:foundingDate",
    "location": "schema:location",
    "industry": "schema:industry",
    "sameAs": "schema:sameAs",

    "ContactCenter": {
      "@id": "cresta:ContactCenter",
      "@type": "schema:Thing",
      "@context": {
        "platform": "cresta:platform",
        "channels": "cresta:channels",
        "integrations": "cresta:integrations"
      }
    },

    "AIAgent": {
      "@id": "cresta:AIAgent",
      "@type": "schema:SoftwareApplication",
      "@context": {
        "agentType": "cresta:agentType",
        "supportedLanguages": "cresta:supportedLanguages",
        "functionCalling": "cresta:functionCalling",
        "mcpSupport": "cresta:mcpSupport",
        "channels": "cresta:channels"
      }
    },

    "AgentAssist": {
      "@id": "cresta:AgentAssist",
      "@type": "schema:SoftwareApplication",
      "@context": {
        "realTimeGuidance": "cresta:realTimeGuidance",
        "nextBestAction": "cresta:nextBestAction",
        "knowledgeSurfacing": "cresta:knowledgeSurfacing"
      }
    },

    "ConversationIntelligence": {
      "@id": "cresta:ConversationIntelligence",
      "@type": "schema:SoftwareApplication",
      "@context": {
        "analysisScope": "cresta:analysisScope",
        "insightTypes": "cresta:insightTypes",
        "automatedScoring": "cresta:automatedScoring"
      }
    },

    "KnowledgeAgent": {
      "@id": "cresta:KnowledgeAgent",
      "@type": "schema:SoftwareApplication",
      "@context": {
        "knowledgeBase": "cresta:knowledgeBase",
        "retrievalMode": "cresta:retrievalMode"
      }
    },

    "QualityManagement": {
      "@id": "cresta:QualityManagement",
      "@type": "schema:SoftwareApplication",
      "@context": {
        "scoringCoverage": "cresta:scoringCoverage",
        "automatedQA": "cresta:automatedQA"
      }
    },

    "Conversation": {
      "@id": "cresta:Conversation",
      "@type": "schema:Conversation",
      "@context": {
        "channel": "cresta:channel",
        "transcript": "cresta:transcript",
        "participants": "cresta:participants",
        "startTime": {
          "@id": "cresta:startTime",
          "@type": "xsd:dateTime"
        },
        "endTime": {
          "@id": "cresta:endTime",
          "@type": "xsd:dateTime"
        },
        "sentiment": "cresta:sentiment",
        "summary": "cresta:summary"
      }
    },

    "VoiceIntegration": {
      "@id": "cresta:VoiceIntegration",
      "@type": "schema:Thing",
      "@context": {
        "platform": "cresta:platform",
        "protocol": "cresta:protocol",
        "transport": "cresta:transport"
      }
    },

    "MultiModelArchitecture": {
      "@id": "cresta:MultiModelArchitecture",
      "@type": "schema:SoftwareApplication",
      "@context": {
        "modelCount": "cresta:modelCount",
        "fineTuning": "cresta:fineTuning",
        "guardrails": "cresta:guardrails"
      }
    },

    "channel": "cresta:channel",
    "transcript": "cresta:transcript",
    "agentId": "cresta:agentId",
    "customerId": "cresta:customerId",
    "sentiment": "cresta:sentiment",
    "intent": "cresta:intent",
    "summary": "cresta:summary",
    "score": "cresta:score",
    "guidance": "cresta:guidance",
    "handoff": "cresta:handoff",
    "transfer": "cresta:transfer",
    "escalation": "cresta:escalation"
  }
}