generated: '2026-08-14'
method: searched
source: https://status.cresta.com/api/v2/summary.json
status_page: https://status.cresta.com
status_page_platform: Atlassian Statuspage
status_page_machine_readable:
  - {url: 'https://status.cresta.com/api/v2/status.json', status: 200, format: json}
  - {url: 'https://status.cresta.com/api/v2/summary.json', status: 200, format: json}
  - {url: 'https://status.cresta.com/history.rss', status: 200, format: rss}
status_components:
  observed: '2026-08-14'
  count: 32
  groups:
    - name: Cresta Director
      components:
        - Insights - Performance
        - Hints
        - Live Transcript
        - Insights - Leaderboard
        - Suggestions
        - Knowledge-base Search
        - Keyword Insights
    - name: Agent Assist - Chat
      components:
        - Smart Compose
        - Guided Workflow
        - Live Conversations - Calls
        - Knowledge-base Search
    - name: Agent Assist - Voice
      components:
        - Call Flow
        - Closed Conversations - Calls
        - Guided Workflow
        - Cresta Builder - Keyword Triggers
        - AI Agent
        - Live Conversations - Chats
        - Knowledge Assist
  ungrouped:
    - Cresta Login
    - Closed Conversations - Chats
    - Auto Summarization
    - Coaching Overview
    - Cresta Builder
    - Authentication/User Access
    - Post Call Ingestion
    - Topic Discovery
    - Customer Insights
    - Outcome Insights
  note: >-
    The component list is the only public, machine-readable inventory of Cresta
    platform surfaces. It independently corroborates an Authentication/User
    Access service and a Cresta Login service behind api.cresta.com.
sla:
  url: https://cresta.com/legal/service-level-agreement
  http_status: 200
  uptime_target: null
  service_credits: null
  note: >-
    Cresta publishes an SLA page at a public URL, but the page body is
    client-side rendered and served as an empty Webflow shell — a text
    extraction of the fetched HTML yields 3,484 characters of chrome and no
    agreement text, no uptime percentage, no service-credit schedule and no
    severity tiers. Recorded as present-but-unreadable rather than absent.
  last_updated_meta: '2024-08-21'
versioning:
  scheme: unknown
  current: null
  docs: null
  note: >-
    No public versioning policy. The API host is a gRPC-JSON transcoding
    gateway; whether versions are carried in the gRPC package path or elsewhere
    is not documented publicly.
deprecation:
  policy_url: null
  sunset_header: unknown
  note: >-
    No deprecation policy, Sunset/Deprecation header commitment (RFC 8594), or
    end-of-life schedule is published on any Cresta host. No `Deprecation`
    pointer is emitted.
changelog:
  url: null
  note: >-
    No public dated changelog or release-notes feed. /changelog, /releases and
    /whats-new all return 404 on cresta.com; product announcements are made as
    blog and press posts. Release notes, if any, sit inside the customer help
    center at docs.cresta.com, whose robots.txt is `Disallow: /`.
deprecated_operations: []
evidence:
  - {url: 'https://status.cresta.com/', status: 200}
  - {url: 'https://status.cresta.com/api/v2/summary.json', status: 200}
  - {url: 'https://cresta.com/legal/service-level-agreement', status: 200}
  - {url: 'https://cresta.com/changelog', status: 404}
  - {url: 'https://cresta.com/releases', status: 404}
  - {url: 'https://cresta.com/whats-new', status: 404}