slug: crisp
provider: Crisp
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: Conversations
  spec_file: crisp-conversations-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.8
  evidence: PATCH /website/{website_id}/conversation/{session_id}/routing "Assign conversation routing";
    POST .../message "Send a message in conversation"; PATCH .../state "Update conversation state"
  reason: Live-chat/shared-inbox conversation handling with state transitions and routing assignment on
    a customer messaging and helpdesk platform — inbound customer contact capture, routing and resolution.