slug: crm-bonus
provider: CRM Bonus
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 3
edges:
- tag: Customers
  spec_file: crm-bonus-customers-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.85
  evidence: 'POST /v1/customers post_customers_v1_customers_post (schemas: Customer, CustomersPostRequest,
    TypePerson, Gender)'
  reason: Upsert of customer master records (person type, gender attributes) into the CRM data layer —
    customer data/golden-record management.
- tag: Nps
  spec_file: crm-bonus-nps-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.8
  evidence: 'POST /v1/nps post_nps_v1_nps_post (schemas: NetPromoterScore, NpsPostRequest, StoreType)'
  reason: Ingestion of Net Promoter Score records per store — voice-of-customer / survey feedback data,
    i.e. Customer Feedback Management.
- tag: Cashback
  spec_file: crm-bonus-cashback-api-openapi.yml
  capability_id: BC-420.40
  capability_id_l1: BC-420
  capability_name: Loyalty & Retention Management
  confidence: 0.75
  evidence: 'POST /v1/cashback post_cashback_v1_cashback_post (schemas: Cashback, CashbackPostRequest);
    vendor: "Giftback cashback and rewards"'
  reason: Ingestion of cashback/reward records for a retail loyalty platform — realises loyalty programme
    data management under Customer Relationship Management; some ambiguity as it is a data-load endpoint
    rather than programme administration.