generated: '2026-08-13'
method: searched
source: https://documentation.crossengage.io/data-and-engagement-platform/help-and-support/system-status
  + the six Apiary contracts + https://crossengage.statuspage.io/api/v2/summary.json + https://trust.spotler.com/service-levels
versioning:
  scheme: request-header
  header: X-XNG-ApiVersion
  current: '2'
  observed:
  - '1'
  - '2'
  docs: https://usermanagementv2.docs.apiary.io/
  note: CrossEngage versions by REQUEST HEADER, not by URI path — a detail that was recorded incorrectly
    before the blueprints were harvested. Every call must send X-XNG-ApiVersion; User Management accepts
    1 or 2, File Attachments and Statistics require 2, Product Feed and Raw Export require 1 and 2 respectively.
    The Product Feed Swagger is the one exception with a versioned basePath (/product-feed/v1) alongside
    the header.
status_page: https://status.crossengage.io/
status_page_detail:
  url: https://status.crossengage.io/
  alias: https://crossengage.statuspage.io/
  api: https://crossengage.statuspage.io/api/v2/summary.json
  probed: '2026-08-13'
  http_status: 200
  page_name: ActivatePro
  history: https://crossengage.statuspage.io/history
  components_include:
  - API v1.0
  - API v2.0
  - Export API
  - Web tracking
  - Segmentation
  - Campaign Dispatch
  - Realtime campaign dispatch
  - Customer Prediction Platform
  note: CrossEngage runs its own Atlassian Statuspage with per-API components, distinct from the Spotler
    group status page at status.spotler.com.
deprecation:
  policy_url: null
  sunset_header: false
  note: No deprecation or sunset policy is published. User Management v1 is still fully documented alongside
    v2 with no retirement date; the v2 contract recommends v2 ("So it is recommended to use v2") but does
    not deprecate v1. No Sunset or Deprecation response header appears in any contract.
sla:
  url: https://trust.spotler.com/service-levels
  uptime_target: 99.9%
  formal_sla: false
  note: 'Spotler publishes a Service Levels statement covering all its products, including CrossEngage
    / Activate Pro. It states plainly: "While we do not offer a formal Service Level Agreement (SLA) by
    default, we apply internal standards" — an annual uptime AIM of 99.9% excluding scheduled maintenance,
    continuous monitoring with TechOps alerting, a split between scheduled adaptive and unscheduled corrective
    maintenance, and incident communication through the status page. Fetched 2026-08-13, HTTP 200. This
    is a published target, not a contractual commitment.'
deprecated_operations: []
legacy_surfaces:
- surface: User Management API v1
  status: superseded-but-supported
  evidence: 'v2 contract: "So it is recommended to use v2"; v1 remains published and its statuspage component
    "API v1.0" is still monitored'
- surface: Web Tracking SDK v1
  status: legacy
  evidence: Documentation labels it "Web Tracking v1 (Legacy)" and publishes a v1 -> v2 migration guide