aid: cuein
name: Cuein
description: >-
  Cuein is an AI-native customer-experience platform ("co-pilot for customer experience
  teams") that unifies structured and unstructured customer-support data and applies
  generative AI to surface contact reasons, root causes, resolutions, and metrics such as
  Inferred CSAT and Resolution Rate. Its public developer surface exposes two REST APIs:
  an Insights API for retrieving per-conversation and bulk conversation insights over a
  date range, and an Answers API that generates answers grounded in a tenant's knowledge
  articles and documents. Both APIs use x-api-key authentication and are documented on a
  ReadMe-hosted developer hub. Cuein was acquired by ServiceNow (announced Q1 2025);
  the standalone developer hub remains live. Backed by Lightspeed Venture Partners.
url: https://raw.githubusercontent.com/api-evangelist/cuein/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- lightspeed-venture-partners
x-acquired-by: servicenow
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://files.readme.io/083b62d-Logo.svg
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-18'
tags:
- Company
- Customer Experience
- Customer Support
- Conversation Intelligence
- Generative AI
- Insights
- Knowledge Base
- Contact Center
apis:
- aid: cuein:cuein-answers-api
  name: Cuein answers API
  description: APIs for getting answers
  humanURL: https://cuein-api.readme.io/reference
  baseURL: https://api.cuein.ai/insights/v1
  tags:
  - answers
  properties:
  - type: OpenAPI
    url: openapi/cuein-answers-api-openapi.yml
- aid: cuein:cuein-conversations-api
  name: Cuein conversations API
  description: APIs for retrieving customer-support interaction insights
  humanURL: https://cuein-api.readme.io/reference
  baseURL: https://api.cuein.ai/insights/v1
  tags:
  - conversations
  properties:
  - type: OpenAPI
    url: openapi/cuein-conversations-api-openapi.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DomainSecurity
  url: security/cuein-domain-security.yml
- type: AgenticAccess
  url: agentic-access/cuein-agentic-access.yml
- type: Authentication
  url: authentication/cuein-authentication.yml
- type: LLMsTxt
  url: llms/cuein-llms.txt
- type: MCPServer
  url: mcp/cuein-mcp.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Conventions
  url: conventions/cuein-conventions.yml
- type: ErrorCatalog
  url: errors/cuein-problem-types.yml
- type: DataModel
  url: data-model/cuein-data-model.yml
- type: Conformance
  url: conformance/cuein-conformance.yml
- type: Lifecycle
  url: lifecycle/cuein-lifecycle.yml
- type: TrustCenter
  url: security/cuein-trust-center.yml
- type: DeveloperPortal
  url: https://developer.cuein.ai/
- type: Documentation
  url: https://cuein-api.readme.io/docs/getting-started
- type: APIReference
  url: https://cuein-api.readme.io/reference
- type: GettingStarted
  url: https://cuein-api.readme.io/docs/getting-started
- type: Blog
  url: https://cuein.ai/blog
- type: Support
  url: mailto:support@cuein.ai
- type: SignUp
  url: https://app.cuein.ai
- type: TermsOfService
  url: https://cuein.ai/terms
- type: PrivacyPolicy
  url: https://cuein.ai/privacy
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence