slug: cuein
provider: Cuein
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: conversations
  spec_file: cuein-conversations-api-openapi.yml
  capability_id: BC-430
  capability_id_l1: BC-430
  capability_name: Customer Service Management
  confidence: 0.75
  evidence: '"Retrieve paginated conversation insights records"; schemas InsightResponse, MetricResponse,
    CategoryDetails; vendor: "surface contact reasons, root causes, resolutions, and metrics such as Inferred
    CSAT"'
  reason: Analysis of customer-support conversations producing contact reasons, root causes and CSAT/resolution
    metrics — squarely customer service management. Left at L1 because the surface straddles inquiry analytics,
    complaint root-cause and voice-of-customer measurement.