specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: CustomerOS
providerId: customeros
created: '2026-06-20'
modified: '2026-06-20'
reconciled: false
tags:
- CRM
- Revenue
- Go-To-Market
- GraphQL
- Open Source
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of CustomerOS spend. CustomerOS has two cost models: (1) self-hosting
  the open-source Apache-2.0 customer-os-api GraphQL stack, where cost is the
  operator's own infrastructure (compute, PostgreSQL, Neo4j, networking) rather
  than a per-call API charge; and (2) the sales-led customeros.ai cloud, billed via
  a negotiated subscription with no public itemized API meters. Because pricing is
  contact-sales / self-hosted, FOCUS cost columns are not reconciled here.
notes: >-
  No public usage-metered pricing exists; this artifact captures the cost
  structure qualitatively. For self-hosted, track cloud-infrastructure spend for
  the supporting services; for the cloud, track the negotiated subscription.
  Verify against customeros.ai during reconciliation.
sources:
- https://customeros.ai
- https://docs.customeros.ai
- https://github.com/openline-ai/openline-customer-os
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: CustomerOS
serviceCategory: Customer Relationship Management
billingModel:
  pricingCategory: Subscription / Self-Hosted
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
  - Usage
  - Purchase
focusColumns:
  ServiceName: CustomerOS
  ServiceCategory: Customer Relationship Management
  ProviderName: CustomerOS
  PublisherName: CustomerOS
  InvoiceIssuerName: CustomerOS
  BillingCurrency: USD
  ChargeCategory: Purchase
  PricingCategory: Subscription
meters:
- name: self_hosted_infrastructure
  description: Compute, database (PostgreSQL, Neo4j), and networking cost of running the open-source customer-os-api stack yourself. Not billed by CustomerOS.
  unit: infrastructure-hours
  aggregation: sum
  dimensions:
  - deployment
  - service
- name: cloud_subscription
  description: Negotiated customeros.ai cloud subscription. No public per-call metering.
  unit: contract
  aggregation: sum
  dimensions:
  - account
principles:
- name: Visibility
  description: For self-hosted, monitor infrastructure spend for the customer-os-api services and their PostgreSQL/Neo4j backends; for cloud, track the subscription invoice.
- name: Allocation
  description: Tag infrastructure (or cloud workspaces) per team/workload to map CustomerOS spend to cost centers.
- name: Optimization
  description: Self-host to avoid subscription cost where in-house ops capacity exists; right-size database and compute for the customer-os-api stack.
- name: Accountability
  description: Assign an owner for the CustomerOS deployment or cloud contract; review spend against budget on the billing cycle.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com