generated: '2026-08-13'
method: searched
source: https://status.customeros.ai/, https://customeros.ai/updates, https://github.com/customeros/customeros
description: >-
  Lifecycle posture for CustomerOS. A live status page and a dated product-updates feed exist. What
  does not exist is anything an API consumer can plan against: no versioning policy, no deprecation
  policy, no Sunset/Deprecation header support, and no published SLA. The most consequential
  lifecycle event in the company's history — the Openline-to-CustomerOS rename, the deletion of the
  openline-ai GitHub organization, and the removal of the API reference pages from the docs — was
  never announced on any of these surfaces.
versioning:
  scheme: uri-path
  current: v1
  policy_url: null
  documented: false
  note: See conventions/customeros-conventions.yml — five surfaces version in the path, one via a
    server variable, one not at all, with no policy reconciling them.
deprecation:
  policy_url: null
  sunset_header: false
  deprecation_header: false
  documented: false
sla:
  url: null
  uptime_target: null
  published: false
status_page:
  url: https://status.customeros.ai/
  provider: Better Stack
  http_status: 200
  observed: '2026-08-13'
  linked_from: [https://customeros.ai/ footer, https://customeros.ai/pricing footer]
changelog:
  url: https://customeros.ai/updates
  detail: changelog/customeros-changelog.yml
deprecated_operations: []
deprecated_operations_note: >-
  No operation in any of the seven published specs carries `deprecated: true`.
observed_decay:
  description: >-
    Undocumented lifecycle events found by probe on 2026-08-13. Each is a breaking change to a
    surface CustomerOS previously published, and none appears on the status page or the updates feed.
  events:
  - event: API host has no DNS address record
    detail: >-
      api.customeros.ai — the servers[] host of all seven published OpenAPI documents and the
      apis.yml baseURL — returns NOERROR with an empty answer section from both 1.1.1.1 and 8.8.8.8.
      Only MX records exist (inbound.postmarkapp.com). Every published REST and GraphQL operation is
      therefore unreachable at its documented address.
    evidence: {probe: 'dig api.customeros.ai', result: 'NOERROR / no A / no AAAA', checked: '2026-08-13'}
  - event: API reference pages removed from the docs
    detail: >-
      docs.customeros.ai/api-overview and docs.customeros.ai/api-descriptions — both recorded as
      Documentation and APIReference properties in this repo since 2026-06-20 — now return 404, and
      neither appears in the current sitemap.xml or llms.txt.
    evidence:
    - {url: 'https://docs.customeros.ai/api-overview', status: 404}
    - {url: 'https://docs.customeros.ai/api-descriptions', status: 404}
  - event: Published OpenAPI reachable only through the agent surface
    detail: >-
      docs llms.txt advertises an "OpenAPI Specs" section pointing at
      https://docs.customeros.ai/flowApiSpec.yaml, which 404s over HTTP. The same document is mounted
      and readable at /openapi/flowApiSpec.yaml inside the docs MCP server's virtual filesystem.
    evidence:
    - {url: 'https://docs.customeros.ai/flowApiSpec.yaml', status: 404}
    - {url: 'https://docs.customeros.ai/openapi/flowApiSpec.yaml', status: 404}
    - {url: 'https://docs.customeros.ai/mcp', status: 200, note: 'tools/call query_docs_filesystem — cat /openapi/flowApiSpec.yaml returns the spec'}
  - event: GitHub organization deleted
    detail: >-
      github.com/openline-ai returns 404. Its repositories were transferred: openline-customer-os now
      301s to github.com/customeros/customeros. The two npm packages published under the
      @openline-ai scope remain on the registry with no maintaining organization behind them.
    evidence:
    - {url: 'https://github.com/openline-ai', status: 404}
    - {url: 'https://github.com/openline-ai/openline-customer-os', status: 301, redirect: 'https://github.com/customeros/customeros'}
  - event: Application host serving a TLS error
    detail: app.customeros.ai returns Cloudflare 526 (invalid origin certificate) on every path probed.
    evidence:
    - {url: 'https://app.customeros.ai/', status: 526}
source_repository:
  url: https://github.com/customeros/customeros
  default_branch: otter
  last_push: '2025-12-02'
  license: NOASSERTION
  note: >-
    The monorepo that publishes the six REST OpenAPI documents. Last pushed 2025-12-02, eight months
    before this probe.