generated: '2026-08-14'
method: searched
source: https://www.dimensionlabs.io/pricing
description: >-
  Dimension Labs prices on RECORDS ENRICHED PER MONTH, where one record is one
  discrete customer interaction (a support ticket, a call transcript, a chat
  session, a survey response, an email thread, a review) regardless of length.
  Five published tiers plus documented overage rates. API access is a tier
  feature, not a separate SKU.
currency: USD
billing_periods: [monthly, annual]
annual_discount: >-
  Annual plans are billed upfront for the full year at 2 months free (~17% off):
  Discover $9,990/yr, Prove $29,990/yr, Scale $69,990/yr.
metric:
  unit: record
  definition: >-
    One discrete customer interaction — a support ticket, call transcript, chat
    session, survey response, email thread or review — counted once regardless
    of length or format.
plan_count: 5
plans:
  - name: Explore
    price: 0
    currency: USD
    period: month
    quota: 1000 records/month
    overage: none
    signup: self-serve, no credit card required
    includes:
      - 1 data source connected
      - AI Agent - single source Q&A
      - Pre-built Dimensions library
      - Export enriched Dimensions to CSV
      - Email support (community tier support)
    api_access: false
  - name: Discover
    price: 999
    price_annual: 9990
    currency: USD
    period: month
    quota: 5000 records/month
    overage: $0.15 per additional record
    data_sources: 1
    includes:
      - Unlimited Intelligence Reports
      - Custom Dimensions
      - Week 4 deliverable guarantee
      - Standard MSA - 1 page
      - Email support
    api_access: false
  - name: Prove
    price: 2999
    price_annual: 29990
    currency: USD
    period: month
    quota: 25000 records/month
    overage: $0.10 per additional record
    data_sources: 3 (the Causal Join)
    most_popular: true
    includes:
      - Everything in Discover
      - The Causal Join - up to 3 sources
      - Snowflake / Databricks / BigQuery export
      - Statistically proven causal findings with confidence intervals
      - Full audit trail + versioned Dimensions
      - Email + chat support
    api_access: true
  - name: Scale
    price: 6999
    price_annual: 69990
    currency: USD
    period: month
    quota: 100000 records/month
    overage: $0.06 per additional record
    data_sources: unlimited
    includes:
      - Everything in Prove
      - Unlimited data sources
      - Priority support SLA
      - Subgroup causal analysis
      - Dedicated onboarding engineer
    api_access: true
  - name: Enterprise
    price: null
    price_note: Custom — starting at $150,000/year
    currency: USD
    period: year
    quota: unlimited records
    overage: negotiated ($0.04 per record reference rate published in the comparison table)
    includes:
      - Everything in Scale
      - Dedicated Customer Success Manager
      - Custom Dimension methodology
      - On-premise deployment option
      - HIPAA / GDPR / CCPA alignment
    api_access: true
    contact: https://www.dimensionlabs.io/book-demo
overage_policy: >-
  On Discover, Prove and Scale, processing continues past the monthly record
  limit — Dimension Labs does not stop data from running; additional records are
  billed at the tier's per-record overage rate.
professional_services:
  - name: Paid POC engagement
    price_range: $15,000 - $25,000
    note: Offered against signed success criteria where ACV warrants it.
compliance_claimed_on_pricing_page:
  - SOC 2 Type 1
  - SOC 2 Type 2
  - GDPR
  - ISO 27001