aid: decagon-ai
name: Decagon
description: >-
  Decagon is a San Francisco-based AI customer experience company founded in
  August 2023 by Jesse Zhang and Ashwin Sreenivas, with additional offices in
  New York City and London. The company builds, optimizes, and scales AI
  agents that resolve customer support across voice, chat, email, and SMS
  channels for enterprise brands including Notion, Eventbrite, Duolingo,
  Chime, ClassPass, Hertz, Rippling, Noom, Oura, Samsara, Dropbox, Mercado
  Libre, Bilt, Cash App, Square, Fanatics, and Riot Games. Its platform
  centers on Agent Operating Procedures (AOPs) — natural-language workflow
  definitions executed by AI agents — alongside Watchtower for continuous
  QA, Experiments for live A/B testing, Insights & Reporting analytics, and
  Suggestions for AI-powered knowledge management. Decagon connects to
  customer stacks through pre-built integrations (Salesforce, Zendesk,
  Intercom, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral,
  Stripe), Model Context Protocol (MCP) servers, and custom API endpoints,
  but the platform's own developer-facing APIs, SDKs, OpenAPI specs, and
  technical setup documentation are not published publicly and are made
  available only to contracted enterprise customers and implementation
  partners. Decagon has raised $481M across rounds led by Accel, Andreessen
  Horowitz, Index Ventures, and Coatue Management, reaching a $4.5B
  valuation following its January 2026 Series D, and was ranked #38 on the
  2026 CNBC Disruptor 50 list.
type: Index
position: Provider
access: 3rd-Party
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
  - AI
  - Artificial Intelligence
  - AI Agents
  - Customer Support
  - Customer Experience
  - Customer Service
  - Contact Center
  - Conversational AI
  - Voice AI
  - Chatbots
  - Email
  - SMS
  - Model Context Protocol
  - Enterprise
url: https://raw.githubusercontent.com/api-evangelist/decagon-ai/refs/heads/main/apis.yml
created: '2026-05-24'
modified: '2026-05-24'
specificationVersion: '0.20'
apis: []
common:
  - type: VulnerabilityDisclosure
    url: security/decagon-ai-vulnerability-disclosure.yml
  - type: DomainSecurity
    url: security/decagon-ai-domain-security.yml
  - url: https://decagon.ai/blog
    type: Blog
  - type: Website
    url: https://decagon.ai
  - type: About
    url: https://decagon.ai/about
  - type: ProductOverview
    url: https://decagon.ai/product/overview
  - type: Voice
    url: https://decagon.ai/product/voice
  - type: Chat
    url: https://decagon.ai/product/chat
  - type: Email
    url: https://decagon.ai/product/email
  - type: AgentOperatingProcedures
    url: https://decagon.ai/product/aop
  - type: Integrations
    url: https://decagon.ai/product/integrations
  - type: Experiments
    url: https://decagon.ai/product/experiments
  - type: TestingQA
    url: https://decagon.ai/product/testing-qa
  - type: InsightsReporting
    url: https://decagon.ai/product/insights-and-reporting
  - type: Watchtower
    url: https://decagon.ai/product/watchtower
  - type: Suggestions
    url: https://decagon.ai/product/suggestions
  - type: IndustryRetail
    url: https://decagon.ai/industry/retail
  - type: IndustryTravelHospitality
    url: https://decagon.ai/industry/travel-hospitality
  - type: IndustryTechnology
    url: https://decagon.ai/industry/technology
  - type: IndustryFinancialServices
    url: https://decagon.ai/industry/financial-services
  - type: IndustryHealthWellness
    url: https://decagon.ai/industry/health-wellness
  - type: IndustryMedia
    url: https://decagon.ai/industry/media
  - type: IndustryTelecommunications
    url: https://decagon.ai/industry/telecommunication
  - type: CaseStudies
    url: https://decagon.ai/case-studies
  - type: Resources
    url: https://decagon.ai/resources
  - type: Glossary
    url: https://decagon.ai/glossary
  - type: Security
    url: https://decagon.ai/security
  - type: TrustCenter
    url: https://trust.decagon.ai/
  - type: Privacy
    url: https://decagon.ai/legal/privacy
  - type: Careers
    url: https://decagon.ai/careers
  - type: Login
    url: https://decagon.ai/signin
  - type: ContactSales
    url: https://decagon.ai/get-a-demo
  - type: Support
    url: mailto:support@decagon.ai
  - type: Twitter
    url: https://x.com/DecagonAI
  - type: LinkedIn
    url: https://www.linkedin.com/company/decagon-ai
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com