aid: decagon
name: Decagon
description: Decagon is an enterprise AI customer service platform that builds and operates voice, chat,
  and email AI agents on top of natural-language Agent Operating Procedures (AOPs). The platform includes
  the AI Agents Studio for authoring agents, Watchtower for continuous quality assurance, Voice of the Customer
  analytics, A/B testing and simulations, and tool connectors for back-office integrations. Decagon is enterprise
  sales-led; its developer documentation is gated behind an access code and no self-serve public API is published.
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
url: https://raw.githubusercontent.com/api-evangelist/decagon/refs/heads/main/apis.yml
created: '2026-05-23'
modified: '2026-05-23'
specificationVersion: '0.19'
type: Index
access: 3rd-Party
position: Producer
tags:
- Agents
- AI
- Chat
- Conversational AI
- Customer Experience
- Customer Service
- Enterprise
- Voice
apis:
- aid: decagon:ai-agents-studio
  name: Decagon AI Agents Studio
  description: Decagon AI Agents Studio is the enterprise platform for authoring, deploying, testing, and
    operating AI agents using Agent Operating Procedures (AOPs) - natural-language workflows that drive agent
    behavior across voice, chat, and email. Studio includes simulations, A/B testing, Watchtower QA, and
    Voice of the Customer analytics. Developer documentation is gated and accessed via customer-issued credentials.
  humanURL: https://decagon.ai/product
  tags:
  - Agents
  - AOPs
  - Conversational AI
  - Enterprise
  - Studio
  properties:
  - type: Documentation
    url: https://decagon.ai/product
  - type: Portal
    url: https://docs.decagon.ai
common:
- type: Website
  url: https://decagon.ai
- type: Documentation
  url: https://docs.decagon.ai
- type: Blog
  url: https://decagon.ai/blog
- type: Customers
  url: https://decagon.ai/customers
- type: TermsOfService
  url: https://decagon.ai/legal/terms-of-service
- type: PrivacyPolicy
  url: https://decagon.ai/legal/privacy-policy
- type: Support
  url: https://decagon.ai/contact
- type: LinkedIn
  url: https://www.linkedin.com/company/decagon-ai
- name: Decagon University
  url: https://decagon.ai/university
  type: Training
- name: Resource Hub
  url: https://decagon.ai/resources
  type: Resources
- name: Glossary
  url: https://decagon.ai/glossary
  type: Reference
- type: Features
  data:
  - name: Agent Operating Procedures (AOPs)
    description: Natural-language workflows that define agent behavior without complex configuration languages.
  - name: AI Agents Studio
    description: Build, deploy, test, and optimize AI agents across voice, chat, and email channels.
  - name: Voice AI Agents
    description: Natural-dialogue voice agents with brand customization.
  - name: Watchtower
    description: Continuous quality assurance for live agent conversations.
  - name: Voice of the Customer
    description: Analytics suite extracting insights from customer conversations.
  - name: A/B Testing & Simulations
    description: Testing and optimization tooling including multivariate testing and conversation simulations.
  - name: Tool Connectors
    description: Integrations to back-office systems and knowledge bases for agent grounding.
- type: UseCases
  data:
  - name: Customer Service Automation
    description: Resolve customer support inquiries autonomously across voice, chat, and email.
  - name: Voice IVR Replacement
    description: Replace traditional IVR with natural conversational voice agents.
  - name: Conversation Intelligence
    description: Surface customer insights and operational issues from conversation data.
- type: Customers
  data:
  - name: Chime
  - name: Duolingo
  - name: ClassPass
  - name: Hunter Douglas
  - name: Hertz
  - name: Oura
  - name: Quince
  - name: Gopuff
  - name: Affirm
  - name: Riot Games
  - name: Dropbox
  - name: Figma
  - name: Noom
  - name: Mercado Libre
  - name: Rippling
  - name: Notion
- type: LLMsTxt
  url: https://decagon.ai/llms.txt
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
  url: https://apievangelist.com