slug: delighted
provider: Delighted
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 4
edges:
- tag: Survey Responses
  spec_file: delighted-survey-responses-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.92
  evidence: GET /survey_responses.json "List survey responses"; POST /survey_responses.json "Add survey
    response"
  reason: Operations list and create survey responses on an NPS/CSAT platform — directly the surveys/NPS/voice-of-customer
    sub-capability.
- tag: Metrics
  spec_file: delighted-metrics-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.82
  evidence: GET /metrics.json getMetrics Get metrics — "accessing NPS and CSAT metrics"
  reason: The single operation returns aggregated NPS/CSAT survey metrics for the customer satisfaction
    platform, which is voice-of-customer / survey measurement, i.e. Customer Feedback Management. No other
    reading of 'Metrics' fits given the NPS/CSAT context.
- tag: Autopilot
  spec_file: delighted-autopilot-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.8
  evidence: '''managing Autopilot drip campaigns'' ... POST /autopilot/email/memberships.json  addPersonToAutopilotEmail  Add
    person to email Autopilot'
  reason: Operations manage the audience and configuration of automated recurring NPS/CSAT survey sends
    (email and SMS Autopilot memberships) on a customer-satisfaction survey platform — squarely survey/voice-of-customer
    programme operation. Slight ambiguity versus a marketing-automation reading keeps it at 0.8.
- tag: People
  spec_file: delighted-people-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.7
  evidence: POST /people.json sendToPersonOrCreatePerson "Send survey to person"; DELETE /people/{person_email}/survey_requests/pending.json
    "Delete pending survey requests"
  reason: '''People'' here are survey recipients: the operations send surveys to a person and manage pending
    survey requests, so this is survey distribution within a voice-of-customer programme rather than generic
    customer master data. Some ambiguity with customer data management, hence moderate confidence.'