name: Delighted FinOps
description: >-
  FinOps Framework FOCUS-aligned cost and usage guidance for the Delighted
  customer satisfaction and NPS survey platform. Costs are primarily driven by
  monthly survey response volume and user seat counts across plan tiers. The
  key cost driver to monitor and optimize is response consumption relative to
  plan limits.
specificationVersion: '1.0'
provider: Delighted
providerURL: https://delighted.com/
pricingURL: https://delighted.com/pricing
currency: USD
billingModel: subscription
billingCycle: monthly

costDrivers:
  - name: Survey Responses
    description: >-
      The primary cost driver for Delighted. Each plan tier has a fixed monthly
      cap on survey responses received. Exceeding the cap requires upgrading to
      a higher tier. Unused response capacity does not roll over between months.
    unit: responses/month
    tiers:
      - plan: Free
        limit: 25
        monthlyCost: 0.00
      - plan: Starter
        limit: 50
        monthlyCost: 19.00
      - plan: Growth
        limit: 100
        monthlyCost: 39.00
      - plan: Advanced
        limit: 250
        monthlyCost: 149.00
      - plan: Premium
        limit: 500
        monthlyCost: 249.00
      - plan: Enterprise
        limit: custom
        monthlyCost: custom

  - name: User Seats
    description: >-
      Each plan tier includes a fixed number of user seats. Adding more users
      beyond the plan limit requires upgrading to a higher tier. User seat
      limits scale with plan price.
    unit: users
    tiers:
      - plan: Free
        limit: 1
      - plan: Starter
        limit: 2
      - plan: Growth
        limit: 3
      - plan: Advanced
        limit: 5
      - plan: Premium
        limit: 10
      - plan: Enterprise
        limit: custom

  - name: Premium Integrations
    description: >-
      Premium integrations (Salesforce, Segment, HubSpot, and others) are only
      available on the Premium and Enterprise tiers. Organizations on lower tiers
      that require these integrations must upgrade to Premium ($249/month).
    unit: integrations
    availability:
      plans:
        - Premium
        - Enterprise
      count: 6

optimization:
  - name: Monitor Response Consumption
    description: >-
      Track monthly response consumption via the Delighted API /v1/metrics.json
      endpoint or dashboard to ensure you are not approaching plan limits
      unexpectedly. Proactively upgrade before exceeding limits to avoid
      service interruption.
    action: monitor
    endpoint: https://api.delighted.com/v1/metrics.json

  - name: Right-size Plan to Response Volume
    description: >-
      Analyze historical monthly response volumes using the API metrics endpoint
      with since/until timestamp filters. Select the lowest plan tier whose
      response cap exceeds your typical monthly volume to minimize subscription
      costs.
    action: optimize

  - name: Use Autopilot Efficiently
    description: >-
      Autopilot drip campaigns can generate responses continuously. Monitor
      Autopilot membership via the API to ensure survey cadences align with
      your response budget and do not unexpectedly exhaust monthly allocations.
    action: govern

  - name: Consolidate CX Projects
    description: >-
      Each CX project has its own API key and response allocation draws from
      the shared account pool. Audit active CX projects periodically and
      archive unused ones to avoid inadvertent response consumption.
    action: optimize

  - name: Evaluate Custom Enterprise Pricing
    description: >-
      For organizations consistently consuming above 500 responses per month
      or requiring more than 10 users, contact Delighted for custom enterprise
      pricing which may offer a lower effective cost-per-response than the
      Premium tier.
    action: evaluate
    contactURL: https://delighted.com/pricing

focus:
  - dimension: SKU
    description: Plan tier (Free, Starter, Growth, Advanced, Premium, Enterprise)
  - dimension: UsageQuantity
    description: Survey responses received per month
  - dimension: UsageUnit
    description: responses/month
  - dimension: BilledCost
    description: Fixed monthly subscription cost for selected plan tier
  - dimension: EffectiveRate
    description: >-
      Calculated as BilledCost / UsageQuantity — effective cost per survey
      response received. Lower tiers have higher effective cost-per-response
      when response caps are reached.