name: Delighted Plans and Pricing description: >- Pricing plans for the Delighted customer satisfaction and NPS survey platform. Plans are structured around monthly survey responses and user seats, with all plans including unlimited survey creation, branding customization, and access to multiple survey types (NPS, CSAT, CES, eNPS, PMF, 5-star, Smileys, Thumbs). specificationVersion: '0.1' plans: - name: Free description: >- Entry-level free plan for individuals exploring Delighted's NPS and customer satisfaction survey capabilities. Includes 25 survey responses per month and 1 user seat with access to core survey types and reporting. url: https://delighted.com/pricing price: 0.00 currency: USD billingCycle: monthly unit: month features: - name: Survey Responses description: Up to 25 survey responses per month quota: 25 unit: responses/month - name: Users description: 1 user seat quota: 1 unit: users - name: Survey Types description: NPS, CSAT, CES, 5-star, Smileys, Thumbs, eNPS, PMF - name: Unlimited Survey Creation description: Create unlimited surveys across CX project types - name: Survey Branding description: Customize survey branding and question text - name: Question Logic description: Conditional logic and dynamic personalization - name: Community Access description: Access to Delighted Community for support - name: Starter description: >- Starter plan for small teams beginning to systematically collect customer feedback. Includes 50 monthly responses, 2 users, and integrations with popular business tools. url: https://delighted.com/pricing price: 19.00 currency: USD billingCycle: monthly unit: month features: - name: Survey Responses description: Up to 50 survey responses per month quota: 50 unit: responses/month - name: Users description: 2 user seats quota: 2 unit: users - name: Survey Types description: NPS, CSAT, CES, 5-star, Smileys, Thumbs, eNPS, PMF - name: Unlimited Survey Creation description: Create unlimited surveys across CX project types - name: Integrations description: 35+ free integrations including Slack, Shopify, Zendesk quota: 35 unit: integrations - name: Delivery Channels description: Email, web embed, SDK, kiosk, and link delivery options - name: Reports description: 7 pre-built reports with AI-driven trend analysis quota: 7 unit: reports - name: Personalization description: Dynamic personalization and conditional question logic - name: Growth description: >- Growth plan for growing teams that need more responses and additional user seats to manage customer feedback programs. Includes all Starter features plus higher response and user limits. url: https://delighted.com/pricing price: 39.00 currency: USD billingCycle: monthly unit: month features: - name: Survey Responses description: Up to 100 survey responses per month quota: 100 unit: responses/month - name: Users description: 3 user seats quota: 3 unit: users - name: Survey Types description: NPS, CSAT, CES, 5-star, Smileys, Thumbs, eNPS, PMF - name: Unlimited Survey Creation description: Create unlimited surveys across CX project types - name: Integrations description: 35+ free integrations including Slack, Shopify, Zendesk quota: 35 unit: integrations - name: Delivery Channels description: Email, web embed, SDK, kiosk, and link delivery options - name: Reports description: 7 pre-built reports with AI-driven trend analysis quota: 7 unit: reports - name: Personalization description: Dynamic personalization and conditional question logic - name: Advanced description: >- Advanced plan for established customer experience programs that need higher response volumes and larger teams. Includes all Growth features with 250 responses and 5 users. url: https://delighted.com/pricing price: 149.00 currency: USD billingCycle: monthly unit: month features: - name: Survey Responses description: Up to 250 survey responses per month quota: 250 unit: responses/month - name: Users description: 5 user seats quota: 5 unit: users - name: Survey Types description: NPS, CSAT, CES, 5-star, Smileys, Thumbs, eNPS, PMF - name: Unlimited Survey Creation description: Create unlimited surveys across CX project types - name: Integrations description: 35+ free integrations including Slack, Shopify, Zendesk quota: 35 unit: integrations - name: Delivery Channels description: Email, web embed, SDK, kiosk, and link delivery options - name: Reports description: 7 pre-built reports with AI-driven trend analysis quota: 7 unit: reports - name: Personalization description: Dynamic personalization and conditional question logic - name: Premium description: >- Premium plan for enterprise customer experience teams requiring maximum response volumes, larger user counts, premium integrations (Salesforce, Segment, HubSpot), custom email domain, custom translation support, and priority support. url: https://delighted.com/pricing price: 249.00 currency: USD billingCycle: monthly unit: month features: - name: Survey Responses description: Up to 500 survey responses per month quota: 500 unit: responses/month - name: Users description: 10 user seats quota: 10 unit: users - name: Survey Types description: NPS, CSAT, CES, 5-star, Smileys, Thumbs, eNPS, PMF - name: Unlimited Survey Creation description: Create unlimited surveys across CX project types - name: Free Integrations description: 35+ free integrations including Slack, Shopify, Zendesk quota: 35 unit: integrations - name: Premium Integrations description: 6 premium integrations including Salesforce, Segment, HubSpot quota: 6 unit: integrations - name: Delivery Channels description: Email, web embed, SDK, kiosk, and link delivery options - name: Reports description: 7 pre-built reports with AI-driven trend analysis quota: 7 unit: reports - name: Personalization description: Dynamic personalization and conditional question logic - name: Custom Email Domain description: Send surveys from your own email domain - name: Custom Translation description: Support for custom survey translations - name: Priority Support description: Priority customer support access - name: Enterprise description: >- Custom enterprise plan for organizations requiring more than 500 monthly responses or more than 10 users. Contact Delighted for custom pricing tailored to volume and feature requirements. url: https://delighted.com/pricing price: 0.00 currency: USD billingCycle: monthly unit: month customPricing: true features: - name: Custom Responses description: Custom monthly response quota above 500 - name: Custom Users description: Custom user seat count above 10 - name: All Premium Features description: All features from the Premium tier included - name: Dedicated Support description: Dedicated account management and support