specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Deliveroo
providerId: deliveroo
created: '2026-06-02'
modified: '2026-06-02'
reconciled: true
tags:
  - FinOps
  - FOCUS
  - Food Delivery
  - Grocery
  - Marketplace
description: >-
  FOCUS-aligned FinOps for Deliveroo: a marketplace take-rate model where
  partner cost is a commission percentage on completed orders plus a one-time
  onboarding fee, with the Signature suite billed per delivery. There is no
  per-API-call charge; the billable surface is the order and delivery volume
  flowing through the integration.
sources:
  - https://merchants.deliveroo.com/legal/terms
  - https://restaurants.deliveroo.com/
  - https://api-docs.deliveroo.com/docs/introduction
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Deliveroo plc
serviceCategory: Food Delivery + Grocery Marketplace
billingModel:
  pricingCategory: Take Rate + Per-Delivery
  billingFrequency: Continuous Settlement (deducted from partner earnings)
  billingCurrency: GBP/EUR (region-dependent)
  chargeCategories:
    - Usage
    - Purchase
    - Tax
    - Adjustment
    - Refund
focusColumns:
  ServiceName: Deliveroo Developer Portal APIs
  ServiceCategory: Food Delivery + Grocery Marketplace
  ProviderName: Deliveroo
  PublisherName: Deliveroo plc
  InvoiceIssuerName: Deliveroo plc
  BillingCurrency: GBP
  ChargeCategory: Usage
meters:
  - name: order_commission
    unit: transaction
    aggregation: sum
    dimensions:
      - contract_type
      - region
      - site_id
  - name: order_value
    unit: GBP
    aggregation: sum
    dimensions:
      - region
      - site_id
  - name: signature_deliveries
    unit: delivery
    aggregation: count
    dimensions:
      - region
  - name: onboarding_fee
    unit: account
    aggregation: sum
    dimensions:
      - site_id
  - name: refund_clawbacks
    unit: transaction
    aggregation: sum
    dimensions:
      - reason
      - site_id
  - name: commission_vat
    unit: GBP
    aggregation: sum
    dimensions:
      - region
principles:
  - name: Visibility
    description: >-
      Partners see order-level economics in the Deliveroo merchant/restaurant
      hub and in payout statements; the Order API and Order Events webhooks give
      real-time per-order data that can be reconciled against settlement.
  - name: Allocation
    description: >-
      Costs allocate naturally by site_id and brand_id, which thread through
      every Partner Platform and Retail Platform endpoint, letting multi-site
      operators attribute commission and delivery cost per location and region.
  - name: Optimization
    description: >-
      Operators lower effective cost by selecting the own-driver (Marketplace+)
      contract for a reduced commission, maintaining accurate menus and stock to
      cut refund clawbacks, and using the Signature quote endpoint to price
      delivery before committing an order.
  - name: Accountability
    description: >-
      Finance owners reconcile Deliveroo payout statements against captured
      order webhooks; site managers own acceptance-timeout and sync-status
      discipline that directly affects refund clawbacks and chargebacks.