slug: dixa
provider: Dixa
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 10
edges:
- tag: Anonymization
  spec_file: dixa-anonymization-api-openapi.yml
  capability_id: BC-130.50
  capability_id_l1: BC-130
  capability_name: Privacy & Data Protection Management
  confidence: 0.85
  evidence: PATCH /beta/endusers/{userId}/anonymize 'Anonymize end user'; 'Get anonymization status'
  reason: Erasure/anonymisation of end-user, conversation and message personal data with request tracking
    — data subject rights under privacy regulation.
- tag: Conversations
  spec_file: dixa-conversations-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.85
  evidence: '"Close conversation", "Transfer conversation" (PUT /beta/conversations/{conversationId}/transfer/queue),
    "Reopen conversation"'
  reason: Operations manage the lifecycle of inbound customer service conversations across channels (email,
    chat, WhatsApp, PSTN phone schemas), including transfer to queues and closure — inbound contact handling
    and resolution.
- tag: Ratings
  spec_file: dixa-ratings-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.85
  evidence: '"Create conversation rating offer", schemas Nps, Csat, ThumbsUpOrDown'
  reason: Offering and capturing CSAT/NPS ratings on customer conversations — voice-of-customer survey/feedback
    capture.
- tag: Chatbots
  spec_file: dixa-chatbots-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.8
  evidence: '''Create conversation'', ''Close conversation'', ''Transfer conversation'', ''Get queue availability'''
  reason: Despite the tag name, operations create, route, claim and close customer conversations across
    channels — inbound contact handling and resolution.
- tag: Queues
  spec_file: dixa-queues-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.8
  evidence: '"Get queue availability", "Assign agents", "Get the position of the conversation in its current
    queue"'
  reason: Routing queues, agent membership and channel availability for a contact-centre platform — contact
    centre operations including routing and agent staffing of queues.
- tag: Agents
  spec_file: dixa-agents-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.75
  evidence: GET /beta/agents/presence getAgentsPresence 'List presence'; 'List teams'; schema UserPresence,
    AgentTeamsOutput
  reason: Manages contact-centre agent records, team membership and presence/availability on a customer
    service platform — contact centre operations / workforce management.
- tag: Knowledge
  spec_file: dixa-knowledge-api-openapi.yml
  capability_id: BC-430.40
  capability_id_l1: BC-430
  capability_name: Self-Service Management
  confidence: 0.75
  evidence: '"Create article", "Get collection catalog", "Publish translation", schema ArticleContent'
  reason: Lifecycle and publication of knowledge base articles, categories and collections in a customer
    service platform — knowledge base / self-service content. Could alternatively be enterprise Knowledge
    Management, but the vendor context is customer support knowledge base.
- tag: Messages
  spec_file: dixa-messages-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.75
  evidence: '"Add message" POST /beta/conversations/{conversationId}/messages; schemas WhatsAppAttributes,
    SmsAttributes, TranscriptAttributes'
  reason: Sending and listing omnichannel messages within customer service conversations — the actual
    inbound/outbound contact interaction handling.
- tag: End Users
  spec_file: dixa-end-users-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.7
  evidence: '"Create end user", "Patch end user", "Anonymize end user", "List end user conversations"'
  reason: CRUD and anonymisation over the end-user (customer contact) record in a customer service platform
    — maintenance of the customer master record. Some ambiguity as it also serves the service desk, but
    the operations are squarely customer data records.
- tag: Teams
  spec_file: dixa-teams-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.7
  evidence: '"List members" GET /beta/teams/{teamId}/agents, "List presence" GET /beta/teams/{teamId}/presence,
    schema UserPresence'
  reason: Agent team composition and presence within a contact-centre platform — contact centre workforce/agent
    organisation. Could be read as generic user administration, hence moderate confidence.