openapi: 3.0.3
info:
  title: Dixa Agents Ratings API
  version: beta
servers:
- url: https://dev.dixa.io
security:
- ApiKeyAuth: []
tags:
- name: Ratings
paths:
  /beta/conversations/{conversationId}/ratings/{ratingId}/submit:
    post:
      tags:
      - Ratings
      summary: Create conversation rating result
      description: Create a rating result for a specific conversation.
      operationId: postConversationsConversationidRatingsRatingidSubmit
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: integer
          format: int64
      - name: ratingId
        in: path
        description: The ratingId parameter has to be the ID of the offer created via invoking the /conversations/{conversationId}/ratings/offer endpoint.
        required: true
        schema:
          type: string
      requestBody:
        description: The rating result to be created for a conversation
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateRatingResultInput'
            example:
              userId: d3cf6f15-1497-4e71-92f2-9b3b228352bd
              ratingResult:
                value: 4
                _type: Csat
              comment: Best customer service ever!
              submittedAt: '2024-03-11T16:39:30Z'
        required: true
      responses:
        '201':
          description: The created conversation rating result
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateRatingResultOutput'
              example:
                data:
                  ratingId: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                  userId: 4c5f7efa-0822-4b75-bdf5-907fa7336e0c
                  ratingResult:
                    value: 5
                    _type: Csat
                  comment: Excellent customer service!
                  submittedAt: '2024-03-11T16:39:30Z'
        '400':
          description: ''
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
              example:
                message: Decoding failure in request
        '500':
          description: Internal failure during request processing
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerError'
              example:
                message: There was an internal server error while processing the request
  /beta/conversations/{conversationId}/ratings/offer:
    post:
      tags:
      - Ratings
      summary: Create conversation rating offer
      description: Create a rating offer for a specific conversation.
      operationId: postConversationsConversationidRatingsOffer
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: integer
          format: int64
      requestBody:
        description: The rating offer to be created for a conversation
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateRatingOfferInput'
            example:
              userId: b0323b42-c428-4afa-970e-20bf5bdeeec4
              agentId: eeb3bbe5-0355-4ac1-8af5-20d42a3db24b
              ratingType: Csat
              offeredAt: '2024-03-11T16:39:30Z'
        required: true
      responses:
        '201':
          description: The created conversation rating offer
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateRatingOfferOutput'
              example:
                data:
                  id: 2f0122db-0824-44d7-b39a-e1f722b8c38c
                  userId: 7a65c963-b3ca-4bd4-996e-bdbcaa620219
                  agentId: db7f0b41-b779-4726-a673-07b2a59a550d
                  ratingType: Csat
                  offeredAt: '2024-03-11T16:39:30Z'
        '400':
          description: ''
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
              example:
                message: Decoding failure in request
        '404':
          description: An entity in this request could not be found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/NotFound'
              example:
                message: The requested resource could not be found
        '500':
          description: Internal failure during request processing
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerError'
              example:
                message: There was an internal server error while processing the request
  /beta/conversations/{conversationId}/rating:
    get:
      tags:
      - Ratings
      summary: List rating
      description: Deprecated rating endpoint. Use '/ratings'.
      operationId: getConversationsConversationidRating
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: integer
          format: int64
      responses:
        '200':
          description: List of ratings for a conversation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ListConversationRatingsOutput'
              example:
                data:
                - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                  ratingScore: 4
                  ratingType: Csat
                  ratingComment: Super good!
                  conversationChannel: PstnPhone
                  agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                  userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                  ratingStatus: Offered
                  language: English
                  timestamps: {}
        '400':
          description: 'Invalid value for: path parameter conversationId, Invalid value extracted from request context'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
              example:
                message: Invalid value in request
        '404':
          description: An entity in this request could not be found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/NotFound'
              example:
                message: The requested resource could not be found
        '500':
          description: Internal failure during request processing
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerError'
              example:
                message: There was an internal server error while processing the request
      deprecated: true
  /beta/conversations/{conversationId}/ratings:
    get:
      tags:
      - Ratings
      summary: List ratings for a conversation
      description: Lists latest ratings statuses for a particular conversation by providing the conversation ID. For surveys with multiple questions, rating status will be reported for each individual question of the survey. For example, a response for a 3 question survey that was answered will be 3 elements with status "Rated". Additionally, a multiple question survey can be partially answered, therefore a response of such case will be a mix of "Offered" and "Rated" statuses. Note that the IDs of multiple questions response elements will be the same, because they are part of the same survey.
      operationId: getConversationsConversationidRatings
      parameters:
      - name: conversationId
        in: path
        required: true
        schema:
          type: integer
          format: int64
      responses:
        '200':
          description: List of ratings for a conversation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ListConversationRatingsOutput'
              examples:
                Response when a single question (CSAT) survey was offered:
                  value:
                    data:
                    - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                      ratingScore: 5
                      ratingType: Csat
                      ratingComment: Super good!
                      conversationChannel: PstnPhone
                      agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                      userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                      ratingStatus: Offered
                      language: en
                      timestamps:
                        offered_at: '2025-09-25T14:35:53Z'
                        modified_at: '2025-09-25T14:36:27Z'
                        scheduled_for: '2025-09-25T14:35:52Z'
                        created_at: '2025-09-25T14:34:52Z'
                        scheduled_at: '2025-09-25T14:34:52Z'
                Response when a multiple question survey was offered:
                  value:
                    data:
                    - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                      ratingType: Nps
                      conversationChannel: Email
                      agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                      userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                      ratingStatus: Offered
                      language: en
                      timestamps:
                        offered_at: '2025-10-10T10:46:40Z'
                        modified_at: '2025-10-10T10:46:40Z'
                        scheduled_for: '2025-10-10T10:46:40Z'
                        created_at: '2025-10-10T10:46:40Z'
                        scheduled_at: '2025-10-10T10:46:40Z'
                    - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                      ratingType: Csat
                      conversationChannel: Email
                      agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                      userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                      ratingStatus: Offered
                      language: en
                      timestamps:
                        offered_at: '2025-10-10T10:46:40Z'
                        modified_at: '2025-10-10T10:46:40Z'
                        scheduled_for: '2025-10-10T10:46:40Z'
                        created_at: '2025-10-10T10:46:40Z'
                        scheduled_at: '2025-10-10T10:46:40Z'
                    - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                      ratingType: ThumbsUpOrDown
                      conversationChannel: Email
                      agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                      userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                      ratingStatus: Offered
                      language: en
                      timestamps:
                        offered_at: '2025-10-10T10:46:40Z'
                        modified_at: '2025-10-10T10:46:40Z'
                        scheduled_for: '2025-10-10T10:46:40Z'
                        created_at: '2025-10-10T10:46:40Z'
                        scheduled_at: '2025-10-10T10:46:40Z'
                Response when a multiple question survey was answered:
                  value:
                    data:
                    - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                      ratingScore: 8
                      ratingType: Nps
                      conversationChannel: Email
                      agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                      userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                      ratingStatus: Rated
                      language: da
                      timestamps:
                        offered_at: '2025-10-10T10:46:40Z'
                        modified_at: '2025-10-10T10:46:40Z'
                        created_at: '2025-10-10T10:46:40Z'
                        scheduled_at: '2025-10-10T10:46:40Z'
                        scheduled_for: '2025-10-10T10:46:40Z'
                        rated_at: '2025-10-10T10:46:40Z'
                    - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                      ratingScore: 5
                      ratingType: Csat
                      ratingComment: Super good!
                      conversationChannel: Email
                      agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                      userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                      ratingStatus: Rated
                      language: da
                      timestamps:
                        offered_at: '2025-10-10T10:46:40Z'
                        modified_at: '2025-10-10T10:46:40Z'
                        created_at: '2025-10-10T10:46:40Z'
                        scheduled_at: '2025-10-10T10:46:40Z'
                        scheduled_for: '2025-10-10T10:46:40Z'
                        rated_at: '2025-10-10T10:46:40Z'
                    - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                      ratingScore: 1
                      ratingType: ThumbsUpOrDown
                      ratingComment: Nice!
                      conversationChannel: Email
                      agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                      userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                      ratingStatus: Rated
                      language: da
                      timestamps:
                        offered_at: '2025-10-10T10:46:40Z'
                        modified_at: '2025-10-10T10:46:40Z'
                        created_at: '2025-10-10T10:46:40Z'
                        scheduled_at: '2025-10-10T10:46:40Z'
                        scheduled_for: '2025-10-10T10:46:40Z'
                        rated_at: '2025-10-10T10:46:40Z'
                Response when a multiple question survey was partially answered:
                  value:
                    data:
                    - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                      ratingScore: 8
                      ratingType: Nps
                      conversationChannel: Email
                      agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                      userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                      ratingStatus: Rated
                      language: en
                      timestamps:
                        offered_at: '2025-10-10T10:46:40Z'
                        modified_at: '2025-10-10T10:46:40Z'
                        created_at: '2025-10-10T10:46:40Z'
                        scheduled_at: '2025-10-10T10:46:40Z'
                        scheduled_for: '2025-10-10T10:46:40Z'
                        rated_at: '2025-10-12T12:46:40Z'
                    - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                      ratingScore: 5
                      ratingType: Csat
                      ratingComment: Super good!
                      conversationChannel: Email
                      agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                      userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                      ratingStatus: Offered
                      language: en
                      timestamps:
                        offered_at: '2025-10-10T10:46:40Z'
                        modified_at: '2025-10-10T10:46:40Z'
                        scheduled_for: '2025-10-10T10:46:40Z'
                        created_at: '2025-10-10T10:46:40Z'
                        scheduled_at: '2025-10-10T10:46:40Z'
                    - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                      ratingScore: 1
                      ratingType: ThumbsUpOrDown
                      ratingComment: Nice!
                      conversationChannel: Email
                      agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                      userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                      ratingStatus: Rated
                      language: en
                      timestamps:
                        offered_at: '2025-10-10T10:46:40Z'
                        modified_at: '2025-10-10T10:46:40Z'
                        created_at: '2025-10-10T10:46:40Z'
                        scheduled_at: '2025-10-10T10:46:40Z'
                        scheduled_for: '2025-10-10T10:46:40Z'
                        rated_at: '2025-10-12T12:46:40Z'
                Response when offer and score was submitted via Dev API:
                  value:
                    data:
                    - id: 33cf4e5e-9ce9-461c-b668-be9b712b717c
                      ratingScore: 1
                      ratingType: ThumbsUpOrDown
                      ratingComment: Nice!
                      conversationChannel: Email
                      agentId: a53b25da-f676-4c52-acac-58c9280aa23d
                      userId: 6d0c5791-e40a-46d4-bba1-1364ce4578ed
                      ratingStatus: Rated
                      timestamps:
                        rated_at: '2025-10-10T10:46:40Z'
        '400':
          description: 'Invalid value for: path parameter conversationId, Invalid value extracted from request context'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
              example:
                message: Invalid value in request
        '404':
          description: An entity in this request could not be found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/NotFound'
              example:
                message: The requested resource could not be found
        '500':
          description: Internal failure during request processing
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerError'
              example:
                message: There was an internal server error while processing the request
components:
  schemas:
    Nps:
      title: Nps
      type: object
      required:
      - value
      properties:
        value:
          description: Numeric value between 0 and 10 representing the net promoter score.
          type: integer
          format: int32
    CreateRatingOfferOutput:
      title: CreateRatingOfferOutput
      type: object
      required:
      - data
      properties:
        data:
          $ref: '#/components/schemas/RatingOffer'
    Map_String:
      title: Map_String
      type: object
      additionalProperties:
        type: string
    RatingResult:
      title: RatingResult
      type: object
      required:
      - ratingId
      - ratingResult
      properties:
        ratingId:
          type: string
        userId:
          type: string
        ratingResult:
          $ref: '#/components/schemas/SubmittedRatingResult'
        comment:
          type: string
        submittedAt:
          type: string
          format: date-time
    ThumbsUpOrDown:
      title: ThumbsUpOrDown
      type: object
      required:
      - value
      properties:
        value:
          description: One of the the numeric values 0 (thumbs down) and 1 (thumbs up).
          type: integer
          format: int32
    CreateRatingResultInput:
      title: CreateRatingResultInput
      type: object
      required:
      - ratingResult
      properties:
        userId:
          description: The userId property is no longer used so it's made optional to keep backwards compatibility. A null value can be provided instead of an actual ID.
          deprecated: true
          type: string
        ratingResult:
          $ref: '#/components/schemas/SubmittedRatingResult'
        comment:
          type: string
        submittedAt:
          type: string
          format: date-time
    SubmittedRatingResult:
      title: SubmittedRatingResult
      oneOf:
      - $ref: '#/components/schemas/Csat'
      - $ref: '#/components/schemas/Nps'
      - $ref: '#/components/schemas/ThumbsUpOrDown'
    ConversationRating:
      title: ConversationRating
      type: object
      required:
      - id
      - ratingType
      - conversationChannel
      - userId
      - ratingStatus
      - timestamps
      properties:
        id:
          type: string
        ratingScore:
          type: integer
          format: int32
        ratingType:
          description: 'values: [Csat, Nps, ThumbsUpOrDown]'
          type: string
        ratingComment:
          type: string
        conversationChannel:
          description: 'values: [WhatsApp, Voicemail, WidgetChat, FacebookMessenger, Twitter, Email, ContactForm, Callback, PstnPhone, Sms, Messenger]'
          type: string
        agentId:
          type: string
        userId:
          type: string
        ratingStatus:
          description: 'values: [Unscheduled, Offered, Rated, Scheduled, Cancelled]'
          type: string
        language:
          type: string
        timestamps:
          $ref: '#/components/schemas/Map_String'
    ServerError:
      title: ServerError
      type: object
      required:
      - message
      properties:
        message:
          type: string
    CreateRatingOfferInput:
      title: CreateRatingOfferInput
      type: object
      required:
      - ratingType
      properties:
        userId:
          description: If userId is not provided, the conversation requester will be picked.
          type: string
        agentId:
          description: If an agentId is not provided, the agent that is most likely to be the target will be picked. Please note that providing an agentId that is not part of the conversation may skew metrics in Intelligence.
          type: string
        ratingType:
          description: 'The type of numeric rating. E.g.: ''Csat'', ''ThumbsUpOrDown'', ''Nps''.'
          type: string
        offeredAt:
          type: string
          format: date-time
    BadRequest:
      title: BadRequest
      type: object
      required:
      - message
      properties:
        message:
          type: string
    RatingOffer:
      title: RatingOffer
      type: object
      required:
      - id
      - userId
      - agentId
      - ratingType
      properties:
        id:
          type: string
        userId:
          type: string
        agentId:
          type: string
        ratingType:
          description: 'values: [Csat, Nps, ThumbsUpOrDown]'
          type: string
        offeredAt:
          type: string
          format: date-time
    ListConversationRatingsOutput:
      title: ListConversationRatingsOutput
      type: object
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/ConversationRating'
    NotFound:
      title: NotFound
      type: object
      required:
      - message
      properties:
        message:
          type: string
    Csat:
      title: Csat
      type: object
      required:
      - value
      properties:
        value:
          description: Numeric value between 1 and 5 representing the customer's satisfaction level.
          type: integer
          format: int32
    CreateRatingResultOutput:
      title: CreateRatingResultOutput
      type: object
      required:
      - data
      properties:
        data:
          $ref: '#/components/schemas/RatingResult'
  securitySchemes:
    ApiKeyAuth:
      type: apiKey
      name: Authorization
      in: header