specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Documo
providerId: documo
created: '2026-06-21'
modified: '2026-06-21'
reconciled: false
tags:
- Fax
- Cloud Fax
- Document Delivery
- Communications
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Documo (mFax) spend. Documo bills a recurring monthly
  subscription per plan that bundles a page allotment, then charges per-page
  overage above the allotment. Additional users and numbers are flat monthly
  add-ons, and Intelligent Document Processing (IDP) is billed separately per
  document. Cost optimization centers on matching plan tier to monthly page
  volume and minimizing overage.
notes: >-
  Per-plan page allotments, overage rates, and IDP per-document pricing are
  subject to change; verify against the Documo pricing page during
  reconciliation. Marked reconciled false.
sources:
- https://www.documo.com/pricing/
- https://docs.documo.com/
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Documo
serviceCategory: Communications and Document Delivery
billingModel:
  pricingCategory: Subscription
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
  - Usage
  - Purchase
  - Adjustment
focusColumns:
  ServiceName: Documo Cloud Fax
  ServiceCategory: Communications and Document Delivery
  ProviderName: Documo
  PublisherName: Documo
  InvoiceIssuerName: Documo
  BillingCurrency: USD
  ChargeCategory: Purchase
  PricingCategory: Subscription
meters:
- name: plan_subscription
  description: Recurring monthly plan fee that bundles a page allotment.
  unit: months
  aggregation: sum
  dimensions:
  - account
  - plan
- name: page_overage
  description: Pages sent or received above the plan allotment, billed per page.
  unit: pages
  aggregation: sum
  dimensions:
  - account
  - number
- name: additional_users
  description: Extra user seats beyond those included in the plan, billed per user per month.
  unit: users
  aggregation: sum
  dimensions:
  - account
- name: additional_numbers
  description: Extra inbound fax numbers beyond those included, billed per number per month.
  unit: numbers
  aggregation: sum
  dimensions:
  - account
- name: idp_documents
  description: Documents processed via Intelligent Document Processing, billed per document.
  unit: documents
  aggregation: sum
  dimensions:
  - account
principles:
- name: Visibility
  description: Pull Documo fax history and reports; track monthly page volume per number against the plan allotment.
- name: Allocation
  description: Tag numbers and API keys per client or workload; in multi-tenant setups use separate Documo accounts per client for accurate reporting.
- name: Optimization
  description: Right-size the plan tier to typical monthly page volume to avoid $0.15 per-page overage; remove unused users and numbers; reserve IDP for documents that need extraction.
- name: Accountability
  description: Assign an owner per account/plan; review page burn and overage monthly against budget.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com