specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: dotloop
providerId: dotloop
created: '2026-07-04'
modified: '2026-07-04'
reconciled: false
tags:
- Real Estate
- Transaction Management
- Zillow Group
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of dotloop spend. dotloop is a per-seat SaaS subscription (a
  Zillow Group company) billed monthly or annually per agent, team, or
  brokerage seat. The Public API v2 is not separately metered - there is no
  published per-call charge - so cost is driven by subscription seats plus any
  extras (for example SMS delivery or premium integrations). Cost control is
  therefore about seat allocation and utilization rather than API metering.
notes: >-
  dotloop does not publish usage-based API billing; the primary cost driver is
  the number of subscription seats. Verify seat pricing and extras on the
  dotloop plans page during reconciliation.
sources:
- https://www.dotloop.com/products/plans-pricing/
- https://dotloop.github.io/public-api/
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: dotloop
serviceCategory: Business Applications
billingModel:
  pricingCategory: Subscription-Based
  billingFrequency: Monthly or Annual
  billingCurrency: USD
  chargeCategories:
  - Purchase
  - Usage
focusColumns:
  ServiceName: dotloop
  ServiceCategory: Business Applications
  ProviderName: dotloop
  PublisherName: Zillow Group
  InvoiceIssuerName: dotloop
  BillingCurrency: USD
  ChargeCategory: Purchase
  PricingCategory: Subscription-Based
meters:
- name: subscription_seats
  description: Number of active per-user subscription seats (agent / team / brokerage), the primary cost driver.
  unit: seats
  aggregation: sum
  dimensions:
  - account
  - profile
  - plan
- name: sms_messages
  description: Per-message SMS delivery charges when the SMS add-on is used.
  unit: messages
  aggregation: sum
  dimensions:
  - account
- name: premium_integrations
  description: Add-on fees for premium integrations (for example advanced Zapier access).
  unit: add_ons
  aggregation: sum
  dimensions:
  - account
principles:
- name: Visibility
  description: Track active seats per profile/brokerage against invoices; identify unused seats.
- name: Allocation
  description: Map seats to teams/offices and map API client applications to the profiles they serve.
- name: Optimization
  description: Right-size seat counts, prefer annual billing (~20% savings), and consolidate integrations to avoid duplicate add-on fees.
- name: Accountability
  description: Assign brokerage/team owners for seat budgets and review seat utilization periodically.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com