specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Duffel
providerId: duffel
created: '2026-06-25'
modified: '2026-06-25'
reconciled: true
tags:
- Travel
- Flights
- Hotels
- Booking
- Payments
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Duffel spend. Duffel bills a pay-as-you-go, per-booking model:
  a per-confirmed-order fee for flights, a per-paid-ancillary fee, a percentage
  of order value for managed content, an FX margin on currency conversions, and
  an excess search fee once the 1500:1 search-to-book ratio is exceeded. Stays
  is monetized through a commission / profit-share on completed bookings rather
  than a usage fee. Enterprise agreements carry custom pricing.
notes: >-
  Per-fee rates are subject to change and may vary by agreement; verify against
  the Duffel pricing page during reconciliation.
sources:
- https://duffel.com/pricing
- https://duffel.com/docs
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Duffel
serviceCategory: Travel and Booking
billingModel:
  pricingCategory: Usage-Based
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
  - Usage
  - Purchase
  - Adjustment
focusColumns:
  ServiceName: Duffel API
  ServiceCategory: Travel and Booking
  ProviderName: Duffel
  PublisherName: Duffel
  InvoiceIssuerName: Duffel
  BillingCurrency: USD
  ChargeCategory: Usage
  PricingCategory: Usage-Based
meters:
- name: confirmed_orders
  description: Confirmed flight orders, billed per order ($3.00) each month.
  unit: orders
  aggregation: sum
  dimensions:
  - account
  - mode
- name: paid_ancillaries
  description: Paid ancillaries (bags, seats, etc.) added to orders, billed per ancillary ($2.00).
  unit: ancillaries
  aggregation: sum
  dimensions:
  - account
  - order
- name: managed_content_value
  description: Order value subject to the managed content fee (1% of total order value).
  unit: currency
  aggregation: sum
  dimensions:
  - account
  - order
- name: excess_searches
  description: Searches beyond the 1500:1 search-to-book ratio, billed at $0.005 per search.
  unit: searches
  aggregation: sum
  dimensions:
  - account
- name: fx_converted_amount
  description: Amount converted between currencies, charged a 2% FX margin.
  unit: currency
  aggregation: sum
  dimensions:
  - account
  - currency
- name: stays_commission
  description: Profit-share commission earned (negative cost) on completed Stays bookings.
  unit: currency
  aggregation: sum
  dimensions:
  - account
  - accommodation
principles:
- name: Visibility
  description: Pull Duffel order, ancillary, and search-volume reporting; track per-order and per-ancillary fees.
- name: Allocation
  description: Tag orders by brand/channel/team; map confirmed-order and ancillary fees to cost centers.
- name: Optimization
  description: Improve the search-to-book ratio to stay within the included 1500:1 band; minimize unnecessary FX conversions; lean on Stays commission to offset flight fees.
- name: Accountability
  description: Assign owners per channel; review confirmed-order, ancillary, managed-content, FX, and excess-search fees monthly against budget.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com