generated: '2026-08-12'
method: searched
source: https://www.eargo.com/
summary: >-
  Eargo publishes no API versioning policy, no deprecation policy, no SLA and no status
  page — it never operated a developer program. What it does publish is a corporate
  end-of-life notice: parent company LXE Hearing (formed by the 2025 merger of Eargo and
  hearX Group) began winding down its US operations in 2026, and eargo.com has been
  reduced to that single notice page. This artifact records the product/company
  lifecycle, not an API lifecycle.
api_lifecycle:
  versioning_policy: null
  deprecation_policy: null
  sunset_headers: null
  sla: null
  status_page: null
  note: >-
    No public API, therefore no API lifecycle policy of any kind. No StatusPage or
    Deprecation pointer is emitted.
company_lifecycle:
  state: winding-down
  parent: LXE Hearing
  parent_url: https://lxehearing.com/
  formed: >-
    2025 merger of Eargo, Inc. (Nasdaq: EAR, founded 2010 as Aria Innovations) with
    hearX Group, creating LXE Hearing and its Eargo, Lexie Hearing and Go Hearing brands.
  events:
  - date: '2026'
    event: wind-down-announced
    detail: >-
      "Our parent company, LXE Hearing, has begun a wind-down of its US operations."
      Announced on the eargo.com homepage after restructuring and strategic-transaction
      efforts failed.
    source: https://www.eargo.com/
  - date: '2026-09-15'
    event: support-and-warranty-cutoff
    detail: >-
      Customer service, eligible refunds and active warranty claims are supported through
      September 15, 2026. Warranty administration, replacement parts and app updates
      beyond that date are explicitly not guaranteed.
    source: https://www.eargo.com/
  - date: '2026'
    event: web-presence-reduced
    detail: >-
      Every path on the www.eargo.com marketing host other than the homepage now serves
      a 948-byte JavaScript redirect shell back to "/" — no support page, privacy policy,
      terms, blog or careers page remains reachable there. The retired storefront
      shop.eargo.com 301s wholesale to www.eargo.com, store.eargo.com and admin.eargo.com
      still resolve in DNS but complete no TLS connection, and blog.eargo.com no longer
      resolves at all.
    source: https://www.eargo.com/
    corrected: '2026-08-12'
    correction_note: >-
      A prior pass recorded this as "no support page remains reachable" full stop. That
      overstated it — round two enumerated eargo.com by DNS and found two hosts still
      serving real content on separate infrastructure (see surviving_hosts below).
  surviving_hosts:
  - host: https://help.eargo.com/
    state: live
    detail: >-
      Intercom-hosted consumer help center, HTTP 200 with ~70KB of real markup and 106
      published support articles indexed by its own llms.txt. This is where Eargo's
      remaining customer-facing documentation actually lives.
    llms_txt: https://help.eargo.com/llms.txt
  - host: https://app.eargo.com/
    state: live
    detail: >-
      "Eargo Web App" — a Ruby on Rails application behind Apache 2.4.56 /
      Phusion Passenger 6.0.17, serving the MyAccount and checkout surface. Its
      robots.txt still disallows /checkout, /cart, /orders, /account, /trial,
      /user_sessions and /user_registrations, so the commerce surface is still wired.
      It is a web application, not a documented API, and exposes no spec.support
  consumer_app:
    name: Eargo mobile application
    state: operating
    detail: >-
      Stated to "continue operating as normal" during the transition, backed by the
      private api.eargo.com host. Long-term availability is not guaranteed.
  support_contacts:
  - email: support@eargo.com
  - phone: 1-615-299-5632
    hours: Mon-Fri 8am-8pm CT, Sat 8am-5pm CT
x-evidence:
- url: https://www.eargo.com/
  status: 200
  fetched: '2026-08-12'
- url: https://www.eargo.com/support
  status: 200
  note: 948-byte redirect shell, not a support page
  fetched: '2026-08-12'
- url: https://lxehearing.com/
  status: 200
  fetched: '2026-08-12'