{ "page": { "id": "13zw4w6v89nk", "name": "Ease", "url": "https://status.ease.com", "time_zone": "America/Los_Angeles", "updated_at": "2026-07-25T07:33:56.074-07:00" }, "incidents": [ { "id": "c0qf61tpvylb", "name": "Service Disruption Notice due to AWS Outage \u2013 October 19-20, 2025", "status": "resolved", "created_at": "2025-10-20T00:00:00.000-07:00", "updated_at": "2025-11-17T09:48:22.128-08:00", "monitoring_at": null, "resolved_at": "2025-10-20T00:00:00.000-07:00", "impact": "none", "shortlink": "https://stspg.io/jw44j6lppsg9", "started_at": "2025-11-17T09:48:22.061-08:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "wxcvp6wdwywk", "status": "resolved", "body": "We experienced service disruptions between 11:48 PM PDT on October 19 and 2:20 PM PDT on October 20 due to a significant AWS outage in the Northern Virginia (US-EAST-1) region. Our services have now fully recovered following AWS's resolution of the underlying infrastructure issues. We apologize for any inconvenience this may have caused. For complete details about the AWS incident, please refer to AWS's official post-incident report https://aws.amazon.com/message/101925/", "incident_id": "c0qf61tpvylb", "created_at": "2025-11-17T09:48:22.117-08:00", "updated_at": "2025-11-17T09:48:22.117-08:00", "display_at": "2025-10-20T00:00:00.000-07:00", "affected_components": null, "deliver_notifications": false, "custom_tweet": null, "tweet_id": null } ], "components": [], "reminder_intervals": null }, { "id": "h3xwlrpf7lsc", "name": "Issues with Sending Emails", "status": "resolved", "created_at": "2025-04-23T15:00:29.983-07:00", "updated_at": "2025-04-23T18:17:16.861-07:00", "monitoring_at": null, "resolved_at": "2025-04-23T18:17:16.846-07:00", "impact": "major", "shortlink": "https://stspg.io/9dwjzmtkm6y6", "started_at": "2025-04-23T15:00:29.977-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "940p02pyjvb3", "status": "resolved", "body": "This incident has been resolved.", "incident_id": "h3xwlrpf7lsc", "created_at": "2025-04-23T18:17:16.846-07:00", "updated_at": "2025-04-23T18:17:16.846-07:00", "display_at": "2025-04-23T18:17:16.846-07:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "partial_outage", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "kl7fw5rr0qdt", "status": "investigating", "body": "We are investigating an issue affecting email sending. Due to an outage at the partner service, emails are being accepted and queued for delivery but may be delayed.", "incident_id": "h3xwlrpf7lsc", "created_at": "2025-04-23T15:00:30.087-07:00", "updated_at": "2025-04-23T15:00:30.087-07:00", "display_at": "2025-04-23T15:00:30.087-07:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "partial_outage" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null } ], "components": [ { "id": "r4l5bcbs7h8g", "name": "Web Application", "status": "operational", "created_at": "2021-11-29T10:19:08.845-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 1, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "dp9x1mx4tlzq", "name": "Email Delivery Issues", "status": "resolved", "created_at": "2024-09-23T07:30:03.765-07:00", "updated_at": "2024-09-23T12:13:48.235-07:00", "monitoring_at": "2024-09-23T08:48:30.611-07:00", "resolved_at": "2024-09-23T12:13:48.215-07:00", "impact": "none", "shortlink": "https://stspg.io/fjh02cy3cqy2", "started_at": "2024-09-23T07:30:03.759-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "vmx6gntylt9x", "status": "resolved", "body": "This incident has been resolved.", "incident_id": "dp9x1mx4tlzq", "created_at": "2024-09-23T12:13:48.215-07:00", "updated_at": "2024-09-23T12:13:48.215-07:00", "display_at": "2024-09-23T12:13:48.215-07:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "qgxdvv8r925s", "status": "monitoring", "body": "A fix has been implemented and we are monitoring the results.", "incident_id": "dp9x1mx4tlzq", "created_at": "2024-09-23T08:48:30.611-07:00", "updated_at": "2024-09-23T08:48:30.611-07:00", "display_at": "2024-09-23T08:48:30.611-07:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "fmq7s91g004b", "status": "investigating", "body": "We are aware of an issue where Ease is sending the 2FA authentication emails to Outlook but these emails are getting quarantined. 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We are actively working on the issue and will post an update once we have more information.", "incident_id": "c6p3hwllwl7t", "created_at": "2024-04-30T09:07:14.976-07:00", "updated_at": "2024-04-30T09:07:14.976-07:00", "display_at": "2024-04-30T09:07:14.976-07:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null } ], "components": [ { "id": "r4l5bcbs7h8g", "name": "Web Application", "status": "operational", "created_at": "2021-11-29T10:19:08.845-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 1, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "3n6c7ps9vr7j", "name": "Support Phone System Outage", "status": "resolved", "created_at": "2024-04-22T08:19:20.473-07:00", "updated_at": "2024-04-22T10:31:33.322-07:00", "monitoring_at": null, "resolved_at": "2024-04-22T10:31:33.307-07:00", "impact": "major", "shortlink": "https://stspg.io/133j5qnsvzv9", "started_at": "2024-04-22T08:19:20.468-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "b3fb7pkczm58", "status": "resolved", "body": "This incident has been resolved.", "incident_id": "3n6c7ps9vr7j", "created_at": "2024-04-22T10:31:33.307-07:00", "updated_at": "2024-04-22T10:31:33.307-07:00", "display_at": "2024-04-22T10:31:33.307-07:00", "affected_components": [ { "code": "bt6sd5dm56bq", "name": "Support", "old_status": "partial_outage", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "kqzfyxb9yvpy", "status": "investigating", "body": "Our phone system is experiencing a temporary outage, impacting our ability to receive calls. During this time, we encourage you to utilize our web form within the Ease Support icon or via help.ease.com to submit any inquiries or tickets to our support team. We apologize for any inconvenience and appreciate your understanding as we collaborate with our phone provider to resolve this issue.", "incident_id": "3n6c7ps9vr7j", "created_at": "2024-04-22T08:19:20.545-07:00", "updated_at": "2024-04-22T08:19:20.545-07:00", "display_at": "2024-04-22T08:19:20.545-07:00", "affected_components": [ { "code": "bt6sd5dm56bq", "name": "Support", "old_status": "operational", "new_status": "partial_outage" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null } ], "components": [ { "id": "bt6sd5dm56bq", "name": "Support", "status": "operational", "created_at": "2022-03-22T09:31:35.131-07:00", "updated_at": "2024-04-22T10:31:33.278-07:00", "position": 3, "description": "Support ticketing and helpdesk via email or phone.", "showcase": false, "start_date": "2022-03-22", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "b0g5nz4jkf8g", "name": "Background Jobs Processing Performance Degradation", "status": "resolved", "created_at": "2023-12-29T05:46:36.674-08:00", "updated_at": "2024-02-03T23:13:29.301-08:00", "monitoring_at": "2023-12-29T07:26:21.774-08:00", "resolved_at": "2024-01-03T23:15:35.000-08:00", "impact": "none", "shortlink": "https://stspg.io/0bwn46zl68d4", "started_at": "2023-12-29T05:46:36.669-08:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "mws0w5qy9vzr", "status": "resolved", "body": "Planned maintenance is complete.", "incident_id": "b0g5nz4jkf8g", "created_at": "2023-12-30T08:50:35.996-08:00", "updated_at": "2024-02-03T23:13:29.286-08:00", "display_at": "2024-01-03T23:15:35.000-08:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "wpr8tpyq9y4k", "status": "monitoring", "body": "A fix has been implemented and we are monitoring the results.", "incident_id": "b0g5nz4jkf8g", "created_at": "2023-12-29T07:26:21.774-08:00", "updated_at": "2023-12-29T07:26:21.774-08:00", "display_at": "2023-12-29T07:26:21.774-08:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "yrq2m2c1fdbj", "status": "investigating", "body": "We're experiencing performance issues with background jobs processing. Tasks like email sending, forms generation and changes processing may be delayed until we are fully recovered.", "incident_id": "b0g5nz4jkf8g", "created_at": "2023-12-29T05:46:36.713-08:00", "updated_at": "2023-12-29T05:46:36.713-08:00", "display_at": "2023-12-29T05:46:36.713-08:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null } ], "components": [ { "id": "r4l5bcbs7h8g", "name": "Web Application", "status": "operational", "created_at": "2021-11-29T10:19:08.845-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 1, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "3yrjwswfgj2q", "name": "Background Jobs Processing Performance Degradation", "status": "resolved", "created_at": "2023-11-28T10:14:28.000-08:00", "updated_at": "2023-11-28T13:33:39.182-08:00", "monitoring_at": "2023-11-28T11:09:10.129-08:00", "resolved_at": "2023-11-28T13:33:39.162-08:00", "impact": "none", "shortlink": "https://stspg.io/w671m62p63dt", "started_at": "2023-11-28T10:14:28.000-08:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "2jtgbd4l7js3", "status": "resolved", "body": "This incident has been resolved.", "incident_id": "3yrjwswfgj2q", "created_at": "2023-11-28T13:33:39.162-08:00", "updated_at": "2023-11-28T13:33:39.162-08:00", "display_at": "2023-11-28T13:33:39.162-08:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "rs9xhqth7fjp", "status": "monitoring", "body": "All systems are operating normally now and we'll continue to monitor.", "incident_id": "3yrjwswfgj2q", "created_at": "2023-11-28T11:09:10.129-08:00", "updated_at": "2023-11-28T11:09:10.129-08:00", "display_at": "2023-11-28T11:09:10.129-08:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "3k72c3gjwjqc", "status": "identified", "body": "We've identified the root cause and are working on the resolution.", "incident_id": "3yrjwswfgj2q", "created_at": "2023-11-28T10:43:28.453-08:00", "updated_at": "2023-11-28T11:40:38.609-08:00", "display_at": "2023-11-28T10:43:28.000-08:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "g5jsjy5j2876", "status": "investigating", "body": "We're experiencing performance issues with background jobs processing. Tasks like email sending, forms generation and changes processing may be delayed until we are fully recovered.", "incident_id": "3yrjwswfgj2q", "created_at": "2023-11-28T10:14:28.681-08:00", "updated_at": "2023-11-28T10:14:39.426-08:00", "display_at": "2023-11-28T10:14:28.000-08:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null } ], "components": [ { "id": "r4l5bcbs7h8g", "name": "Web Application", "status": "operational", "created_at": "2021-11-29T10:19:08.845-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 1, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "zjfbqpqv779h", "name": "SMS 2FA Code Delivery Issues", "status": "resolved", "created_at": "2023-08-04T09:52:26.717-07:00", "updated_at": "2023-09-11T07:34:51.190-07:00", "monitoring_at": null, "resolved_at": "2023-09-11T07:34:51.178-07:00", "impact": "none", "shortlink": "https://stspg.io/9q1tdxjc79z6", "started_at": "2023-08-04T09:52:26.713-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "hq9nsymb2rnn", "status": "resolved", "body": "SMS deliverability has been full restored at our partner.", "incident_id": "zjfbqpqv779h", "created_at": "2023-09-11T07:34:51.178-07:00", "updated_at": "2023-09-11T07:34:51.178-07:00", "display_at": "2023-09-11T07:34:51.178-07:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "rmn1bfphp53p", "status": "investigating", "body": "Our SMS delivery vendor is reporting issues and as a result 2-factor authentication code delivery may be impacted.", "incident_id": "zjfbqpqv779h", "created_at": "2023-08-04T09:52:26.752-07:00", "updated_at": "2023-08-04T09:52:26.752-07:00", "display_at": "2023-08-04T09:52:26.752-07:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null } ], "components": [ { "id": "r4l5bcbs7h8g", "name": "Web Application", "status": "operational", "created_at": "2021-11-29T10:19:08.845-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 1, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "rdjjrxmlkhm8", "name": "SMS 2FA Code Delivery Issues", "status": "resolved", "created_at": "2023-08-02T10:35:05.627-07:00", "updated_at": "2023-08-02T19:25:05.827-07:00", "monitoring_at": null, "resolved_at": "2023-08-02T19:25:05.813-07:00", "impact": "none", "shortlink": "https://stspg.io/2jzn0mhb69xz", "started_at": "2023-08-02T10:35:05.621-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "dbm2yy4fn5zp", "status": "resolved", "body": "This incident has been resolved.", "incident_id": "rdjjrxmlkhm8", "created_at": "2023-08-02T19:25:05.813-07:00", "updated_at": "2023-08-02T19:25:05.813-07:00", "display_at": "2023-08-02T19:25:05.813-07:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "8wwxm13gs6dq", "status": "investigating", "body": "Our SMS delivery vendor is reporting issues and as a result 2-factor authentication code delivery may be impacted.", "incident_id": "rdjjrxmlkhm8", "created_at": "2023-08-02T10:35:05.675-07:00", "updated_at": "2023-08-02T10:35:05.675-07:00", "display_at": "2023-08-02T10:35:05.675-07:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null } ], "components": [ { "id": "r4l5bcbs7h8g", "name": "Web Application", "status": "operational", "created_at": "2021-11-29T10:19:08.845-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 1, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "2bfv0h68b67v", "name": "Customer Support Phone & Chat is unavailable", "status": "resolved", "created_at": "2023-05-18T16:34:02.956-07:00", "updated_at": "2023-05-19T05:09:22.961-07:00", "monitoring_at": "2023-05-18T18:22:49.703-07:00", "resolved_at": "2023-05-19T05:09:04.842-07:00", "impact": "none", "shortlink": "https://stspg.io/hqp5wp9wnfbz", "started_at": "2023-05-18T16:34:02.951-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "pdpj4bg4pzy6", "status": "resolved", "body": "As reported by our service provider, the issue causing the service disruption has been resolved and our phone and chat options should now be working as intended. We look forward to helping you today and thank you for your patience and partnership.", "incident_id": "2bfv0h68b67v", "created_at": "2023-05-19T05:09:04.842-07:00", "updated_at": "2023-05-19T05:09:04.842-07:00", "display_at": "2023-05-19T05:09:04.842-07:00", "affected_components": [ { "code": "bt6sd5dm56bq", "name": "Support", "old_status": "major_outage", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "bq6tjbpj033f", "status": "monitoring", "body": "Our service provider has reported recovery at their end and is monitoring to full recovery. We will provide another update once we have more to share. 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null, "deliver_notifications": false, "custom_tweet": null, "tweet_id": null } ], "components": [], "reminder_intervals": null }, { "id": "fhbzb37yl66b", "name": "Increased Paylocity API error rate", "status": "resolved", "created_at": "2023-01-04T11:11:44.246-08:00", "updated_at": "2023-01-05T12:12:48.116-08:00", "monitoring_at": "2023-01-04T16:27:28.176-08:00", "resolved_at": "2023-01-05T12:12:48.103-08:00", "impact": "none", "shortlink": "https://stspg.io/zt3ck6pdl4fh", "started_at": "2023-01-04T11:11:44.241-08:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "k0xn5prrpjjx", "status": "resolved", "body": "This incident has been resolved.", "incident_id": "fhbzb37yl66b", "created_at": "2023-01-05T12:12:48.103-08:00", "updated_at": "2023-01-05T12:12:48.103-08:00", "display_at": "2023-01-05T12:12:48.103-08:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "85vbdk29v2cr", "status": "monitoring", "body": "API error rate decreased and we are monitoring it.", "incident_id": "fhbzb37yl66b", "created_at": "2023-01-04T16:27:28.176-08:00", "updated_at": "2023-01-04T16:27:28.176-08:00", "display_at": "2023-01-04T16:27:28.176-08:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "7qrmd54k4t3w", "status": "investigating", "body": "We\u2019re currently investigating increase in number of errors when calling Paylocity API.", "incident_id": "fhbzb37yl66b", "created_at": "2023-01-04T11:11:44.291-08:00", "updated_at": "2023-01-04T11:11:44.291-08:00", "display_at": "2023-01-04T11:11:44.291-08:00", "affected_components": [ { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null } ], "components": [ { "id": "r4l5bcbs7h8g", "name": "Web Application", "status": "operational", "created_at": "2021-11-29T10:19:08.845-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 1, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "nbs5r438dpmm", "name": "Possible service disruption", "status": "resolved", "created_at": "2022-10-19T10:25:23.000-07:00", "updated_at": "2022-10-20T12:17:16.457-07:00", "monitoring_at": "2022-10-19T22:20:27.719-07:00", "resolved_at": "2022-10-20T12:17:16.443-07:00", "impact": "none", "shortlink": "https://stspg.io/qqw9grdz3xg8", "started_at": "2022-10-19T10:25:23.000-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "sd5w2nb0d0ff", "status": "resolved", "body": "This incident has been resolved.", "incident_id": "nbs5r438dpmm", "created_at": "2022-10-20T12:17:16.443-07:00", "updated_at": "2022-10-20T12:17:16.443-07:00", "display_at": "2022-10-20T12:17:16.443-07:00", "affected_components": [ { "code": "k6sx2wnbnbkx", "name": "API", "old_status": "operational", "new_status": "operational" }, { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "n5rk681bhh2s", "status": "investigating", "body": "We have determined the root cause and resolved the issue. All affected services should now be operating as expected.", "incident_id": "nbs5r438dpmm", "created_at": "2022-10-20T12:16:30.056-07:00", "updated_at": "2022-10-20T12:16:30.056-07:00", "display_at": "2022-10-20T12:16:30.056-07:00", "affected_components": [ { "code": "k6sx2wnbnbkx", "name": "API", "old_status": "operational", "new_status": "operational" }, { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "z24jtwp01n53", "status": "monitoring", "body": "The system has been behaving as expected shortly after the incident was identified and we will continue monitoring the system for anomalies.", "incident_id": "nbs5r438dpmm", "created_at": "2022-10-19T22:20:27.719-07:00", "updated_at": "2022-10-19T22:20:27.719-07:00", "display_at": "2022-10-19T22:20:27.719-07:00", "affected_components": [ { "code": "k6sx2wnbnbkx", "name": "API", "old_status": "operational", "new_status": "operational" }, { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": false, "custom_tweet": null, "tweet_id": null }, { "id": "4l7nxt6zjj6l", "status": "investigating", "body": "We have identified an issue currently impacting our application and are working to restore services to normal as quickly as possible.", "incident_id": "nbs5r438dpmm", "created_at": "2022-10-19T10:41:40.467-07:00", "updated_at": "2022-10-19T22:18:35.313-07:00", "display_at": "2022-10-19T10:41:40.000-07:00", "affected_components": [ { "code": "k6sx2wnbnbkx", "name": "API", "old_status": "operational", "new_status": "operational" }, { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "cpfh7s3ywt64", "status": "investigating", "body": "We are looking into a possible service disruption.", "incident_id": "nbs5r438dpmm", "created_at": "2022-10-19T10:25:23.362-07:00", "updated_at": "2022-10-19T22:18:30.702-07:00", "display_at": "2022-10-19T10:25:23.000-07:00", "affected_components": [ { "code": "k6sx2wnbnbkx", "name": "API", "old_status": "operational", "new_status": "operational" }, { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null } ], "components": [ { "id": "r4l5bcbs7h8g", "name": "Web Application", "status": "operational", "created_at": "2021-11-29T10:19:08.845-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 1, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false }, { "id": "k6sx2wnbnbkx", "name": "API", "status": "operational", "created_at": "2021-11-29T10:18:51.630-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 2, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "sb0l4pb3y2qt", "name": "Some reports unavailable", "status": "resolved", "created_at": "2022-09-22T08:32:35.501-07:00", "updated_at": "2022-09-22T10:03:28.681-07:00", "monitoring_at": null, "resolved_at": "2022-09-22T10:03:28.666-07:00", "impact": "none", "shortlink": "https://stspg.io/0x7s9s2vbkt1", "started_at": "2022-09-22T08:32:35.495-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "4xkrc807x4vh", "status": "resolved", "body": "This incident has been resolved. All downloads should be working as expected.", "incident_id": "sb0l4pb3y2qt", "created_at": "2022-09-22T10:03:28.666-07:00", "updated_at": "2022-09-22T10:03:28.666-07:00", "display_at": "2022-09-22T10:03:28.666-07:00", "affected_components": [ { "code": "k6sx2wnbnbkx", "name": "API", "old_status": "operational", "new_status": "operational" }, { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "operational", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "1jxksg7gt0vz", "status": "identified", "body": "Identified:\nWe have received reports and identified an issue currently impacting some reports in our application, and are in the process of releasing a fix.", "incident_id": "sb0l4pb3y2qt", "created_at": "2022-09-22T08:33:05.088-07:00", "updated_at": "2022-09-22T08:33:05.088-07:00", "display_at": "2022-09-22T08:33:05.088-07:00", "affected_components": [ { "code": "k6sx2wnbnbkx", "name": "API", 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"name": "Web Application", "status": "operational", "created_at": "2021-11-29T10:19:08.845-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 1, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false }, { "id": "k6sx2wnbnbkx", "name": "API", "status": "operational", "created_at": "2021-11-29T10:18:51.630-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 2, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "3ppfrk3y66gc", "name": "Service Disruption", "status": "resolved", "created_at": "2022-06-07T08:30:00.000-07:00", "updated_at": "2022-06-07T10:13:42.912-07:00", "monitoring_at": null, "resolved_at": "2022-06-07T08:30:00.000-07:00", "impact": "none", "shortlink": "https://stspg.io/bw12g5y32153", "started_at": "2022-06-07T10:13:42.851-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "sxxznr09qmcz", "status": "resolved", "body": "We have identified and resolved an issue which impacted our applications for approximately 15 minutes.", "incident_id": "3ppfrk3y66gc", "created_at": "2022-06-07T10:13:42.903-07:00", "updated_at": "2022-06-07T10:13:42.903-07:00", "display_at": "2022-06-07T08:30:00.000-07:00", "affected_components": null, "deliver_notifications": false, "custom_tweet": null, "tweet_id": null } ], "components": [], "reminder_intervals": null }, { "id": "r0tssn4j5y54", "name": "Slowness and degraded experience", "status": "resolved", "created_at": "2022-05-24T10:51:19.040-07:00", "updated_at": "2022-05-24T11:31:02.378-07:00", "monitoring_at": null, "resolved_at": "2022-05-24T11:31:02.363-07:00", "impact": "major", "shortlink": "https://stspg.io/bryyhkskg8tt", "started_at": "2022-05-24T10:51:19.034-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "608rrxpf3c6f", "status": "resolved", "body": "This incident has been resolved.", "incident_id": "r0tssn4j5y54", "created_at": "2022-05-24T11:31:02.363-07:00", "updated_at": "2022-05-24T11:31:02.363-07:00", "display_at": "2022-05-24T11:31:02.363-07:00", "affected_components": [ { "code": "k6sx2wnbnbkx", "name": "API", "old_status": "degraded_performance", "new_status": "operational" }, { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "degraded_performance", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "gxmw0y7ctc9p", "status": "investigating", "body": "Investigation:\nWe are investigating performance and general slow downs in the application and services.", "incident_id": "r0tssn4j5y54", "created_at": "2022-05-24T10:51:19.156-07:00", "updated_at": "2022-05-24T10:51:19.156-07:00", "display_at": "2022-05-24T10:51:19.156-07:00", "affected_components": [ { "code": "k6sx2wnbnbkx", "name": "API", "old_status": "major_outage", "new_status": "degraded_performance" }, { "code": "r4l5bcbs7h8g", "name": "Web Application", "old_status": "major_outage", "new_status": "degraded_performance" } ], "deliver_notifications": false, "custom_tweet": null, "tweet_id": null } ], "components": [ { "id": "r4l5bcbs7h8g", "name": "Web Application", "status": "operational", "created_at": "2021-11-29T10:19:08.845-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 1, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false }, { "id": "k6sx2wnbnbkx", "name": "API", "status": "operational", "created_at": "2021-11-29T10:18:51.630-08:00", "updated_at": "2026-04-24T15:23:54.000-07:00", "position": 2, "description": null, "showcase": true, "start_date": "2021-11-28", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "58xctz0h6ssp", "name": "Service disruption", "status": "resolved", "created_at": "2022-04-28T19:00:00.000-07:00", "updated_at": "2022-04-28T19:46:08.487-07:00", "monitoring_at": null, "resolved_at": "2022-04-28T19:00:00.000-07:00", "impact": "none", "shortlink": "https://stspg.io/hzjhvh1dz634", "started_at": "2022-04-28T19:00:00.000-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "tvfnrqp75qbk", "status": "resolved", "body": "We have identified and resolved an issue which impacted our applications for approximately 19 minutes.", "incident_id": "58xctz0h6ssp", "created_at": "2022-04-28T19:00:20.837-07:00", "updated_at": "2022-04-28T19:46:08.415-07:00", "display_at": "2022-04-28T19:00:00.000-07:00", "affected_components": null, "deliver_notifications": false, "custom_tweet": null, "tweet_id": null } ], "components": [], "reminder_intervals": null }, { "id": "1bhhl7q482mz", "name": "Slowness and degraded experience", "status": "resolved", "created_at": "2022-04-02T02:30:00.000-07:00", "updated_at": "2022-04-02T03:17:24.154-07:00", "monitoring_at": null, "resolved_at": "2022-04-02T02:30:00.000-07:00", "impact": "minor", "shortlink": "https://stspg.io/7d2gfk0cdc01", "started_at": "2022-04-02T03:17:17.358-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "dyjmhzswr5fs", "status": "resolved", "body": "At 2:22 AM, we received alerts that the site is unresponsive due to a minor internal service disruption. The cause was identified and issue was resolved at 2:54 AM.", "incident_id": "1bhhl7q482mz", "created_at": "2022-04-02T03:17:17.409-07:00", "updated_at": "2022-04-02T03:17:17.409-07:00", "display_at": "2022-04-02T02:30:00.000-07:00", "affected_components": null, "deliver_notifications": false, "custom_tweet": null, "tweet_id": null } ], "components": [], "reminder_intervals": null }, { "id": "vx1nzj2h508g", "name": "Support Phone Lines Dropping Calls", "status": "resolved", "created_at": "2022-03-22T09:42:00.596-07:00", "updated_at": "2022-03-22T12:26:27.015-07:00", "monitoring_at": null, "resolved_at": "2022-03-22T12:26:26.996-07:00", "impact": "major", "shortlink": "https://stspg.io/s8gt8tx0kynb", "started_at": "2022-03-22T09:42:00.591-07:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "d9nf14dddzg6", "status": "resolved", "body": "This incident has been resolved.", "incident_id": "vx1nzj2h508g", "created_at": "2022-03-22T12:26:26.996-07:00", "updated_at": "2022-03-22T12:26:26.996-07:00", "display_at": "2022-03-22T12:26:26.996-07:00", "affected_components": [ { "code": "bt6sd5dm56bq", "name": "Support", "old_status": "partial_outage", "new_status": "operational" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "jppdby2n1s6h", "status": "investigating", "body": "We\u2019re currently working through a service disruption with our service provider which is causing calls to be dropped when answered. Agents are working to provide callbacks as soon as possible as we investigate the cause.", "incident_id": "vx1nzj2h508g", "created_at": "2022-03-22T09:42:00.668-07:00", "updated_at": "2022-03-22T09:42:00.668-07:00", "display_at": "2022-03-22T09:42:00.668-07:00", "affected_components": [ { "code": "bt6sd5dm56bq", "name": "Support", "old_status": "operational", "new_status": "partial_outage" } ], "deliver_notifications": true, "custom_tweet": null, "tweet_id": null } ], "components": [ { "id": "bt6sd5dm56bq", "name": "Support", "status": "operational", "created_at": "2022-03-22T09:31:35.131-07:00", "updated_at": "2024-04-22T10:31:33.278-07:00", "position": 3, "description": "Support ticketing and helpdesk via email or phone.", "showcase": false, "start_date": "2022-03-22", "group_id": null, "page_id": "13zw4w6v89nk", "group": false, "only_show_if_degraded": false } ], "reminder_intervals": null }, { "id": "338y2893by91", "name": "Delayed processing of some services", "status": "resolved", "created_at": "2022-03-09T13:00:00.000-08:00", "updated_at": "2022-03-09T14:22:37.210-08:00", "monitoring_at": null, "resolved_at": "2022-03-09T13:00:00.000-08:00", "impact": "none", "shortlink": "https://stspg.io/rmwng98lnmps", "started_at": "2022-03-09T14:22:37.154-08:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "5wwvpbth4dhd", "status": "resolved", "body": "Between 12:43 PM and 12:59 PM PST, we experienced delays for the following features and services:\n\nTo-dos\nManage Changes\nScheduled Emails\nReporting\n\nThe root cause of this issue was a networking issue with one of our service providers. We have been notified that the service has been restored and the delays should no longer be an issue.", "incident_id": "338y2893by91", "created_at": "2022-03-09T14:22:37.200-08:00", "updated_at": "2022-03-09T14:22:37.200-08:00", "display_at": "2022-03-09T13:00:00.000-08:00", "affected_components": null, "deliver_notifications": false, "custom_tweet": null, "tweet_id": null } ], "components": [], "reminder_intervals": null }, { "id": "tppstnprh69g", "name": "Application redirects", "status": "resolved", "created_at": "2022-03-07T16:00:00.000-08:00", "updated_at": "2022-03-07T18:52:27.088-08:00", "monitoring_at": null, "resolved_at": "2022-03-07T16:00:00.000-08:00", "impact": "minor", "shortlink": "https://stspg.io/2xg9rf7q0dy3", "started_at": "2022-03-07T18:52:08.039-08:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "2jjgpb892d9s", "status": "resolved", "body": "We have identified and resolved an issue with some brokers being redirected back to the homepage when trying to view their groups. The issue was first identified at approximately 4pm, and resolved at 6pm.", "incident_id": "tppstnprh69g", "created_at": "2022-03-07T18:52:08.090-08:00", "updated_at": "2022-03-07T18:52:08.090-08:00", "display_at": "2022-03-07T16:00:00.000-08:00", "affected_components": null, "deliver_notifications": false, "custom_tweet": null, "tweet_id": null } ], "components": [], "reminder_intervals": null }, { "id": "czkybbb80m6k", "name": "Some report and documents may be unavailable", "status": "resolved", "created_at": "2021-12-07T11:30:00.000-08:00", "updated_at": "2022-01-24T16:06:52.478-08:00", "monitoring_at": null, "resolved_at": "2021-12-07T11:30:00.000-08:00", "impact": "minor", "shortlink": "https://stspg.io/q48pjks9zjnl", "started_at": "2021-12-07T11:30:00.000-08:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "jyf2xsxv40vb", "status": "resolved", "body": "We are aware of an AWS issue that may prevent some reports and documents from being downloaded.\n\nUpdate: We have been notified that that AWS has resolved this issue.", "incident_id": "czkybbb80m6k", "created_at": "2022-01-07T05:26:28.377-08:00", "updated_at": "2022-01-07T05:27:39.402-08:00", "display_at": "2021-12-07T11:30:00.000-08:00", "affected_components": null, "deliver_notifications": false, "custom_tweet": null, "tweet_id": null } ], "components": [], "reminder_intervals": null }, { "id": "yks5hfflq2sz", "name": "Site Degradation", "status": "postmortem", "created_at": "2021-11-23T08:00:00.000-08:00", "updated_at": "2022-01-24T16:06:52.525-08:00", "monitoring_at": null, "resolved_at": "2021-11-23T08:00:00.000-08:00", "impact": "major", "shortlink": "https://stspg.io/njgrwmrx4fl2", "started_at": "2021-11-23T08:00:00.000-08:00", "page_id": "13zw4w6v89nk", "incident_updates": [ { "id": "4d0hxntr6wc1", "status": "postmortem", "body": "[https://easecentral.atlassian.net/wiki/spaces/ENGINEERING/pages/1916469253/Severe\\+service\\+degradation\\+and\\+outage\\+due\\+to\\+Redis\\+memory\\+saturation](https://easecentral.atlassian.net/wiki/spaces/ENGINEERING/pages/1916469253/Severe+service+degradation+and+outage+due+to+Redis+memory+saturation)", "incident_id": "yks5hfflq2sz", "created_at": "2021-12-06T08:40:09.377-08:00", "updated_at": "2021-12-06T08:40:10.767-08:00", "display_at": null, "affected_components": null, "deliver_notifications": true, "custom_tweet": null, "tweet_id": null }, { "id": "lmxknhrgqsqp", "status": "resolved", "body": "At 8:08 AM, we received reports that the site is unresponsive. The issue was resolved at 12:30PM.", "incident_id": "yks5hfflq2sz", "created_at": "2021-11-29T10:59:58.996-08:00", "updated_at": "2021-11-29T11:01:20.503-08:00", "display_at": "2021-11-23T08:00:00.000-08:00", "affected_components": null, "deliver_notifications": false, "custom_tweet": null, "tweet_id": null } ], "components": [], "reminder_intervals": null } ] }