generated: '2026-06-20' method: searched source: https://developers.ecommpay.com/en/en_platform_payment_info_codes.html docs: https://developers.ecommpay.com/en/en_platform_payment_info_codes.html note: ECOMMPAY unifies all operation response, decline, and error codes into a single registry surfaced to merchants in the callback/response operation.code and operation.message parameters (and in Dashboard). The list below is the full unified code reference (378 codes) covering both soft/hard declines and API-level errors. Code 0 = success; 100-604 = declines/processing outcomes; 2xxx-3xxx = request validation and data errors. This file serves as both the DeclineCodes and the ErrorCatalog for ECOMMPAY. envelope: status_field: operation.status code_field: operation.code message_field: operation.message statuses: - success - awaiting 3ds result - awaiting redirect result - awaiting clarification - awaiting customer action - awaiting merchant auth - processing - decline - error masked_to_buyers: Decline reasons are surfaced to the merchant via operation.code/message; customer-facing wording is generalised. Some risk-control (RCS) declines return code 402 with 'No action required' and no detailed buyer reason. count: 378 decline_codes: - code: '0' message: Success description: Operation successfully completed action: No action required - code: '100' message: General decline description: Operation was declined. Payment platform general error action: Contact the technical support - code: '104' message: Declined by 3DS check description: Operation was declined due to unsuccessful authentication action: Resend the request - code: '108' message: Customer has not returned from ACS description: Operation was declined. Customer has not returned from ACS page of the issuing bank. action: Resend the request - code: '109' message: Declined by AVS check description: Operation was declined due to the incorrect entry of billing address action: Correct the request before resending - code: '301' message: Cancelled description: Operation was cancelled by the participant action: Resend the request - code: '303' message: Access denied description: Request is prohibited due to lack of permits action: Contact the technical support - code: '309' message: The amount received during conversion exceeds the limit description: Operation was declined as the payment amount exceeds the limit specified by the payment provider action: Correct the request before resending - code: '310' message: This operation is not allowed by project settings description: Operation was declined. This type of operation is not available for the project. action: Contact the technical support - code: '314' message: Provider is not available now to perform the operation description: Operation was declined as the provider is not available now action: Resend the request later - code: '318' message: Use of token_data is disabled for the project description: Operation was declined because the capability of processing payments with network tokens is not enabled for the project action: Contact the technical support - code: '319' message: There is not enough data to create an operation description: Operation was declined because the request did not contain the data required for creating an operation action: Correct the request before resending - code: '402' message: RCS reject. Declined by Risk System description: Operation was declined due to suspicion of a fraud. General anti-fraud decline action: No action required - code: '501' message: Internal error description: An internal error has occurred action: Contact the technical support - code: '502' message: Validation error description: Received data cannot be validated action: Contact the technical support - code: '504' message: Insufficient funds on the balance description: Request is prohibited due to lack of funds action: Contact the technical support - code: '601' message: Try again description: An error has occurred action: Resend the request - code: '602' message: Network error description: A network error occurred with one of the external services action: Resend the request - code: '603' message: Auto decline description: Operation was declined because of auto decline settings action: Resend the request - code: '604' message: Payout Session Terminated. UUID Expired description: Operation was declined because the uuid is no longer valid action: Resend the request with the valid uuid - code: '702' message: Malformed request description: Request was rejected due to malformed format action: Correct the request before resending - code: '903' message: Exceeded allowed amount for refund description: Total amount of refunds by the bank card exceeds the amount of init payments action: Contact the technical support - code: '904' message: Exceeded allowed amount for payout description: The bank card exceeded the limits on the amount for payouts action: Contact the technical support - code: '2003' message: Invalid JSON string description: Invalid JSON string was sent in the request action: Correct the request before resending - code: '2004' message: Required field not provided description: Required parameter was not sent in the request action: Correct the request before resending - code: '2014' message: Addendum data disallowed with COF purchase registration description: Addendum data in request with COF purchase registration is not allowed action: Correct the request before resending - code: '2061' message: Avs Data Not Found description: Operation was declined. The AVS data is needed to proceed action: Try to correct the request before resending - code: '2123' message: Account verification is not allowed description: Account verification is not allowed action: Correct the request before resending - code: '2124' message: Invalid Customer ID description: Invalid customer_id was sent in the request action: Correct the request before resending - code: '2147' message: Lock Error description: Operation was declined due to time-out. action: Resend the request later - code: '2154' message: Customer ID is required for project description: The project settings require to pass the customer_id parameter in the request action: Correct the request before resending - code: '2261' message: Country not found description: Parameter country was not found in the request action: Correct the request before resending - code: '2426' message: Invalid Email description: Invalid email parameter was sent in the request action: Correct the request before resending - code: '2442' message: Project ID not found description: Parameter project_id was not found in the request action: Correct the request before resending - code: '2466' message: Declined By Pares Settings description: An incorrect 3‑D Secure authentication code was entered or an error occurred during the entering action: Resend the request - code: '2467' message: 3DS SDK request is not supported description: The device_channel parameter specified for performing 3‑D Secure contains the App-based value that is not allowed for the payment initiated by this request action: Create a new request with the allowed value for the device_channel parameter and a new payment identifier or contact the technical support - code: '2468' message: 3DS 3RI request is not supported description: The device_channel parameter specified for performing 3‑D Secure contains the 3DS Requestor Initiated value that is not allowed for the payment initiated by this request action: Create a new request with the allowed value for the device_channel parameter and a new payment identifier or contact the technical support - code: '2541' message: Unknown Payment Method description: Unknown payment_method was sent in the request action: Correct the request before resending - code: '2606' message: Withdrawal without initial payment is not allowed description: Withdrawal without initial payment is not allowed action: Correct the request before resending - code: '2609' message: Invalid day of birth description: Invalid day_of_birth was sent in the request action: Correct the request before resending - code: '2610' message: Invalid Country description: Invalid country was sent in the request action: Correct the request before resending - code: '2611' message: Invalid City description: Invalid city was sent in the request action: Correct the request before resending - code: '2641' message: Invalid Bank Code or Currency description: Invalid bank_id or currency was sent in the request action: Correct the request before resending - code: '2642' message: Operation amount is greater than limit description: Operation amount is greater than allowed limit action: Correct the request before resending - code: '2701' message: Rules Failed Code description: Operation processing failed due to business rules action: Contact the technical support - code: '2801' message: Bank ID not found description: Parameter bank_id was not found in the request action: Correct the request before resending - code: '2945' message: Invalid operation type for try again request description: Invalid operation type for try again the request action: Correct the request before resending - code: '2949' message: Invalid amount for try again request description: Invalid amount for try again the request action: Correct the request before resending - code: '3001' message: Invalid day of birth from UK merchant description: Invalid day of birth was sent in the request from UK merchant action: Correct the request before resending - code: '3002' message: Invalid Post Code from UK merchant description: Invalid post code was sent in the request from UK merchant action: Correct the request before resending - code: '3003' message: Invalid Surname from UK merchant description: Invalid surname was sent in the request from UK merchant action: Correct the request before resending - code: '3004' message: Invalid Street Address from UK merchant description: Invalid street address was sent in the request from UK merchant action: Correct the request before resending - code: '3020' message: Period of card validity is required for the project description: Card expiry date is required but was not sent in the request action: Correct the request before resending - code: '3021' message: Card expired description: Card has expired action: Correct the request before resending - code: '3022' message: Customer is not presented in saved card request description: Customer was not sent in the request for payment by using a saved card action: Correct the request before resending - code: '3023' message: Provided currency disabled for Project ID description: Provided currency is disabled for the project_id action: Contact the technical support - code: '3024' message: Invalid Payment ID description: Invalid payment_id was sent in the request action: Correct the request before resending - code: '3026' message: Internal Decline description: Payment performing through this payment system is not available action: Contact the technical support - code: '3027' message: Invalid token provided description: Invalid token was sent in the request action: Correct the request before resending - code: '3028' message: Insufficient funds on merchant balance description: Insufficient funds on the balance to perform payout action: Contact the Ecommpay key account manager - code: '3029' message: Operation with expired card is not allowed for this provider description: Operation performing was declined due to the provider does not allow using an expired card action: Contact the technical support - code: '3041' message: Payment ID already exists description: Payment ID already exists in the system action: Correct the request before resending - code: '3060' message: Current payment or operation status does not allow this action description: Current payment or operation status does not allow the attempted action action: Contact the technical support - code: '3061' message: Transaction not found description: Payment is not found in the system action: Resend the request or contact the technical support - code: '3062' message: Payment details not received description: Failed to get payment details at the moment action: Resend the request later - code: '3081' message: State Machine Flow Break description: Error payment processing action: Contact the technical support - code: '3101' message: Card not found description: Card data from Token does not belong to the customer in the request action: Correct the request before resending - code: '3102' message: Invalid payment constraint description: Operation by the card failed to validate system business rules action: Contact the technical support - code: '3103' message: Payout was declined due to constraint for card type description: Payout was declined due to issuer restrictions related to card type action: Contact the technical support - code: '3104' message: Payment Constraint Invalid Payout Amount description: Maximum payout limit has been exceeded action: Correct the request before resending - code: '3105' message: Card country is forbidden description: Performing an operation with the card issued in the specified country is not allowed action: Correct the request before resending - code: '3106' message: Payment Constraint Invalid Monthly Payout description: Monthly payout limit has been exceeded action: Resend the request later - code: '3107' message: Payout Constraint, card without successful purchase description: Payout is declined because the purchase that contains the information about the payout recipient's card could not be identified action: Contact the technical support - code: '3108' message: Payment Constraint Invalid Weekly Payout description: Weekly payout limit has been exceeded action: Resend the request later - code: '3109' message: Payment Constraint Invalid 24 Hour Payout description: Daily payout limit has been exceeded action: Resend the request later - code: '3110' message: Payment Constraint Monthly payout operations number exceeded description: Monthly limit on the number of payouts has been exceeded action: Resend the request later - code: '3111' message: Payment Constraint Weekly payout operations number exceeded description: Weekly limit on the number of payouts has been exceeded action: Resend the request later - code: '3112' message: Payment Constraint 24 hour payout operations number exceeded description: Daily limit on the number of payouts has been exceeded action: Resend the request later - code: '3117' message: Operation is prohibited because residual payment amount is less than one minor in USD description: The operation is declined because the difference between the actual payment amount and the operation amount is less than required (0.01 USD) action: 'Correct the request before resending: specify a lesser amount or a full amount of the payment' - code: '3118' message: Operation amount will be less than one minor unit after conversion by IPS description: The operation is rejected because the operation amount will be less than one minor unit after the conversion performed by the global card network action: Correct the request before resending - code: '3119' message: Request currency does not match channel currency description: Currency specified in the request does not match the channel currency action: Correct the request before resending - code: '3120' message: The payment amount should not exceed 25 USD for the MCC description: Operation performing was declined as the payment amount for the MCC should not exceed 25 USD or equivalent amount action: Correct the request before resending - code: '3121' message: Invalid currency description: Invalid currency was sent in the request action: Correct the request before resending - code: '3123' message: Invalid API Key description: Invalid API Key was sent in the request action: Correct the request before resending - code: '3124' message: Invalid certificate description: Error while request processing action: Contact the technical support - code: '3125' message: Incremental authorization requests are forbidden for the MCC description: Requests to increment authorization amount are forbidden for the MCC action: Correct the request before resending - code: '3141' message: CVV is required description: CVV is required in the request action: Correct the request before resending - code: '3161' message: Invalid Holder description: Invalid card_holder was sent in the request action: Correct the request before resending - code: '3162' message: Cardholder is required description: The card_holder parameter was not included in the request action: Correct the request before resending - code: '3181' message: COF purchase registration ID not found description: Identifier of the COF purchase registration passed in the request was not found action: Correct the request before resending - code: '3182' message: Duplicate COF purchase scheduled payment ID description: Payment identifier for the COF purchase is duplicated action: Correct the request before resending - code: '3183' message: COF purchase registration ID is invalidated due to card expiry date description: Card for the specified COF purchase registration ID has expired action: No actions required - code: '3184' message: COF purchase registration ID is cancelled description: The COF purchase for the passed recurring_id was canceled action: Contact the technical support - code: '3186' message: Trigger operation ID is not found description: Identifier of the debit operation that requires cancelling retry attempts was not found. action: Correct the request before resending - code: '3190' message: Remittance payment method mismatched description: Request payment method and the recipient account's payment method do not match action: Correct the request before resending - code: '3191' message: Need clarification description: Additional payment information submission is needed action: Correct the request before resending - code: '3192' message: Remittance currency mismatched description: Request currency and the recipient account's currency do not match action: Correct the request before resending - code: '3193' message: Remittance is not allowed for this project description: B2B remittances are not available for this project action: Contact the technical support - code: '3194' message: Recipient ID is not found description: Specified Recipient ID is not found action: Correct the request before resending - code: '3195' message: Recipient ID is forbidden description: B2B payment to the account with the specified Recipient ID is forbidden action: Correct the request before resending - code: '3196' message: Remittance is not supported by payment system description: The remittance payment type is not supported by the payment system action: Contact the technical support - code: '3197' message: Remittance is not allowed for this payment method description: The remittance payment type is not allowed for this payment method action: Contact the technical support - code: '3198' message: Auto decline due to long verification description: Operation was declined because the approval check by the AML specialists of Ecommpay timed out action: Contact the technical support and try sending the request later - code: '3199' message: Operation was declined by AML checks description: Operation was declined following the approval check by the AML specialists of Ecommpay action: Contact your account manager - code: '3201' message: Expected error description: Operation performing was rejected due to payment routing error action: Contact the technical support - code: '3221' message: Card token not found description: Token was not found in the request action: Correct the request before resending - code: '3230' message: The operation with such merchant_refund_id already exists description: Operation performing was rejected as the merchant refund ID passed in the request already exists in the payment platform action: Correct the request before resending - code: '3241' message: Customer not found description: Customer is not match the token in the request action: Correct the request before resending - code: '3242' message: Account must be defined description: Account object is required for this payment method action: Correct the request before resending - code: '3243' message: Account must not be defined description: Account object is disallowed for this payment method action: Correct the request before resending - code: '3244' message: Bank id must be defined description: Bank ID is required for this payment method action: Correct the request before resending - code: '3261' message: Invalid signature description: Invalid signature was sent in the request action: Correct the request before resending - code: '3262' message: Empty signature description: The value of the signature in the request is empty action: Correct the request before resending - code: '3281' message: Converted amount is less than one minor unit description: Converted amount is less than one minor currency unit action: Contact the technical support - code: '3283' message: Refund amount more than init amount description: Refund amount is more than initial amount action: Correct the request before resending - code: '3284' message: Refund currency mismatched or empty description: Refund currency mismatches or is empty action: Correct the request before resending - code: '3285' message: Cannot make refund because of timeout block for repeat refund description: The operation was rejected due to restrictions on the frequency of refund requests action: Contact the technical support - code: '3286' message: The property amount is required description: Missing amount in request. When passing the currency parameter, you must pass the amount parameter action: Correct the request before resending - code: '3287' message: The property currency is required description: The currency parameter in the request is missing. When passing the amount parameter, you must pass the currency parameter action: Correct the request before resending - code: '3288' message: Refund prohibited on disputed transaction description: Refund performing is prohibited for payments with chargebacks action: Contact the technical support - code: '3289' message: The operation amount is less than fix fee of tariff description: The operation was rejected because the amount is less than fix fee of tariff action: Correct the request before resending - code: '3291' message: Incorrect merchant account settings for operation description: The operation was rejected because only one operation type is allowed for the merchant account action: Correct the request before resending - code: '3292' message: Online gambling payouts are not available for this MCC description: Online gambling payouts are not available for this MCC action: Contact the technical support - code: '3293' message: Payout method not filled in merchant account description: Payout method not filled in merchant account action: Contact the technical support - code: '3297' message: The provider's daily limit for the merchant account for the total amount of transactions has been exceeded description: Operation was declined because the total amount of operations exceeds the daily limit imposed by the payment provider for the merchant account action: Resend the request later - code: '3298' message: The provider's daily limit on the total amount of transactions has been exceeded description: Operation was declined because the total amount of operations exceeds the daily limit imposed by the payment provider action: Resend the request later - code: '3299' message: Sorry, the merchant status does not allow you to create an operation description: Operation cannot be created for this merchant action: Contact the technical support - code: '3301' message: Recurring registration is expired description: Operation was rejected because a registered COF purchase associated with this ID has expired action: Correct the request before resending - code: '3305' message: Payment Constraint 30-days Payout operations number exceeded for MCC 7995, 9406 Domestic description: Operation performing was rejected due to exceeding the monthly operations limit on payouts for MCC 7995, 9406 Domestic action: Resend the request later - code: '3306' message: Payment Constraint 30-days Payout operations number exceeded for MCC 7995, 9406 Cross-border description: Operation performing was rejected due to exceeding the monthly limit operations on payouts for MCC 7995, 9406 Cross-border action: Resend the request later - code: '3307' message: Payment Constraint 30-days Payout operations number exceeded for Money transfer Domestic description: Operation performing was rejected due to exceeding the monthly operations limit on payouts for domestic money transfers action: Resend the request later - code: '3308' message: Payment Constraint 30-days Payout operations number exceeded for Money transfer Cross-border description: Operation performing was rejected due to exceeding the monthly operations limit on payouts for cross-border money transfers action: Resend the request later - code: '3309' message: Payment Constraint 30-days Payout operations number exceeded for Funds disbursement Domestic description: Operation performing was rejected due to exceeding the monthly operations limit on payouts for domestic funds disbursements action: Resend the request later - code: '3310' message: Payment Constraint 30-days Payout operations number exceeded for Funds disbursement Cross-border description: Operation performing was rejected due to exceeding the monthly operations limit on payouts for cross-border funds disbursements action: Resend the request later - code: '3311' message: Payment Constraint Invalid Weekly Payout for MCC 7995, 9406 Domestic description: Operation performing was rejected due to exceeding the weekly limit on payouts for MCC 7995, 9406 Domestic action: Resend the request later - code: '3312' message: Payment Constraint Invalid Weekly Payout for MCC 7995, 9406 Cross-border description: Operation performing was rejected due to exceeding the weekly limit on payouts for MCC 7995, 9406 Cross-border action: Resend the request later - code: '3313' message: Payment Constraint Invalid Weekly Payout for Money transfer Domestic description: Operation performing was rejected due to exceeding the 100 000 USD weekly limit on payouts for domestic money transfers action: Resend the request later - code: '3314' message: Payment Constraint Invalid Weekly Payout for Money transfer Cross-border description: Operation performing was rejected due to exceeding the 100 000 USD weekly limit on payouts for cross-border money transfers action: Resend the request later - code: '3315' message: Payment Constraint Invalid Weekly Payout for Funds disbursement Domestic description: Operation performing was rejected due to exceeding the 600 000 USD weekly limit on payouts for domestic funds disbursements action: Resend the request later - code: '3316' message: Payment Constraint Invalid Weekly Payout for Funds disbursement Cross-border description: Operation performing was rejected due to exceeding the 250 000 USD weekly limit on payouts for cross-border funds disbursements action: Resend the request later - code: '3317' message: Payment Constraint Invalid 24 Hour Payout for MCC 7995, 9406 Domestic description: Operation performing was rejected due to exceeding the daily limit on payouts for MCC 7995, 9406 Domestic action: Resend the request later - code: '3318' message: Payment Constraint Invalid 24 Hour Payout for MCC 7995, 9406 Cross-border description: Operation performing was rejected due to exceeding the daily limit on payouts for MCC 7995, 9406 Cross-border action: Resend the request later - code: '3319' message: Payment Constraint Invalid 24 Hour Payout for Money transfer Domestic description: Operation performing was rejected due to exceeding the 50 000 USD daily limit on payouts for domestic money transfers action: Resend the request later - code: '3320' message: Payment Constraint Invalid 24 Hour Payout for Money transfer Cross-border description: Operation performing was rejected due to exceeding the 50 000 USD daily limit on payouts for cross-border money transfers action: Resend the request later - code: '3321' message: Payment Constraint Invalid 24 Hour Payout for Funds disbursement Domestic description: Operation performing was rejected due to exceeding the 250 000 USD daily limit on payouts for domestic funds disbursements action: Resend the request later - code: '3322' message: Payment Constraint Invalid 24 Hour Payout for Funds disbursement Cross-border description: Operation performing was rejected due to exceeding the 100 000 USD daily limit on payouts for cross-border funds disbursements action: Resend the request later - code: '3323' message: Payment Constraint Invalid 30-days Payout for MCC 7995, 9406 Domestic description: Operation performing was rejected due to exceeding the monthly limit on payouts amount for MCC 7995, 9406 Domestic action: Resend the request later - code: '3324' message: Payment Constraint Invalid 30-days Payout for MCC 7995, 9406 Cross-border description: Operation performing was rejected due to exceeding the monthly limit on payouts amount for MCC 7995, 9406 Cross-border action: Resend the request later - code: '3325' message: Payment Constraint Invalid 30-days Payout for Money transfer Domestic description: Operation performing was rejected due to exceeding the 200 000 USD monthly limit on payouts amount for domestic money transfers action: Resend the request later - code: '3326' message: Payment Constraint Invalid 30-days Payout for Money transfer Cross-border description: Operation performing was rejected due to exceeding the 200 000 USD monthly limit on payouts amount for cross-border money transfers action: Resend the request later - code: '3327' message: Payment Constraint Invalid 30-days Payout for Funds disbursement Domestic description: Operation performing was rejected due to exceeding the 1 250 000 USD monthly limit on payouts amount for domestic funds disbursements action: Resend the request later - code: '3328' message: Payment Constraint Invalid 30-days Payout for Funds disbursement Cross-border description: Operation performing was rejected due to exceeding the 500 000 USD monthly limit on payouts amount for cross-border funds disbursements action: Resend the request later - code: '3329' message: Payment Constraint Weekly payout operations number exceeded for MCC 7995, 9406 Domestic description: Operation performing was rejected due to exceeding the weekly limit on payouts number for MCC 7995, 9406 Domestic action: Resend the request later - code: '3330' message: Payment Constraint Weekly payout operations number exceeded for MCC 7995, 9406 Cross-border description: Operation performing was rejected due to exceeding the weekly limit on payouts number for MCC 7995, 9406 Cross-border action: Resend the request later - code: '3331' message: Payment Constraint Weekly payout operations number exceeded for Money transfer Domestic description: Operation performing was rejected due to exceeding the weekly limit on payouts number for domestic money transfers action: Resend the request later - code: '3332' message: Payment Constraint Weekly payout operations number exceeded for Money transfer Cross-border description: Operation performing was rejected due to exceeding the weekly limit on payouts number for cross-border money transfers action: Resend the request later - code: '3333' message: Payment Constraint Weekly payout operations number exceeded for Funds disbursement Domestic description: Operation performing was rejected due to exceeding the weekly limit on payouts number for domestic funds disbursements action: Resend the request later - code: '3334' message: Payment Constraint Weekly payout operations number exceeded for Funds disbursement Cross-border description: Operation performing was rejected due to exceeding the weekly limit on payouts number for cross-border funds disbursements action: Resend the request later - code: '3335' message: Payment Constraint 24 hour payout operations number exceeded for MCC 7995, 9406 Domestic description: Operation performing was rejected due to exceeding the daily limit on payouts number for MCC 7995, 9406 Domestic action: Resend the request later - code: '3336' message: Payment Constraint 24 hour payout operations number exceeded for MCC 7995, 9406 Cross-border description: Operation performing was rejected due to exceeding the daily limit on payouts number for MCC 7995, 9406 Cross-border action: Resend the request later - code: '3337' message: Payment Constraint 24 hour payout operations number exceeded for Money transfer Domestic description: Operation performing was rejected due to exceeding the daily limit on payouts number for domestic money transfers action: Resend the request later - code: '3338' message: Payment Constraint 24 hour payout operations number exceeded for Money transfer Cross-border description: Operation performing was rejected due to exceeding the daily limit on payouts number for cross-border money transfers action: Resend the request later - code: '3339' message: Payment Constraint 24 hour payout operations number exceeded for Funds disbursement Domestic description: Operation performing was rejected due to exceeding the daily limit on payouts number for domestic funds disbursements action: Resend the request later - code: '3340' message: Payment Constraint 24 hour payout operations number exceeded for Funds disbursement Cross-border description: Operation performing was rejected due to exceeding the daily limit on payouts number for cross-border funds disbursements action: Resend the request later - code: '3341' message: Payout was declined due to card constraints description: Operation was declined due to issuer restrictions action: Contact the technical support - code: '3355' message: Payment Constraint 24 hour operations number exceeded for same card description: Operation performing was rejected due to exceeding the daily limit on operations number for the same card action: Resend the request later - code: '3356' message: The operation is not allowed for this card description: The payment is declined because payment operations are prohibited for this card action: No action required - code: '3357' message: Payment Constraint 30-days operations number exceed for same card description: Operation performing was rejected due to exceeding the monthly limit on operations number for the same card action: Resend the request later - code: '3358' message: Operation amount is less than limit description: Operation amount is less than allowed limit action: Correct the request before resending - code: '3360' message: Payment amount cannot exceed 50 EUR for prepaid non-reloadable card description: If the sender uses a prepaid non-reloadable card, the amount to be debited cannot exceed 50 EUR action: Correct the request before resending - code: '3362' message: Payment Constraint Invalid 30-days Payout for MCC 7995, 9406 description: Operation performing was rejected due to exceeding the 50 000 USD monthly limit on payouts amount for MCC 7995, 9406 action: Resend the request later - code: '3363' message: Trace ID must be present in recurring payment and MIT description: There was an error while processing the request action: Contact the technical support - code: '3400' message: AFT Payment Constraint for Commercial cards description: Operation was declined due to restrictions on using commercial cards by sender action: Correct the request before resending - code: '3402' message: Payment Constraint 25000 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards description: Operation performing was rejected due to exceeding the 25 000 USD limit on one MoneySend Funding Transaction for consumer cards action: Correct the request before resending - code: '3403' message: Payment Constraint 50000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards description: Operation performing was rejected due to exceeding the 50 000 USD limit on one MoneySend Funding Transaction for small business cards action: Correct the request before resending - code: '3404' message: Payment Constraint 25000 USD Amount limit exceeded for MoneySend payout by Consumer cards description: Operation performing was rejected due to exceeding the 25 000 USD limit on one MoneySend payout for consumer cards action: Correct the request before resending - code: '3406' message: Payment Constraint 50000 USD Amount limit exceeded for MoneySend payout by Small business cards description: Operation performing was rejected due to exceeding the 50 000 USD limit on one MoneySend payout for small business cards action: Correct the request before resending - code: '3407' message: Payment Constraint Invalid 30-days MoneySend payout for Consumer cards description: Operation performing was rejected due to exceeding the monthly 25 000 USD limit on MoneySend payouts for consumer cards action: Resend the request later - code: '3408' message: Payment Constraint Invalid 30-days MoneySend payout for Small business cards description: Operation performing was rejected due to exceeding the monthly 50 000 USD limit on MoneySend payouts for small business cards action: Resend the request later - code: '3409' message: Payment Constraint 2500 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards description: Operation performing was rejected due to exceeding the 2 500 USD limit on one MoneySend Funding Transaction for consumer cards action: Correct the request before resending - code: '3410' message: Payment Constraint 2500 USD Amount limit exceeded for MoneySend payout by Consumer cards description: Operation performing was rejected due to exceeding the 2 500 USD limit on one MoneySend payout for consumer cards action: Correct the request before resending - code: '3411' message: Payment cannot be made due to location of the sender's card issuer outside the Europe Region description: The sender's card issuer must be located in the European region action: Correct the request before resending - code: '3412' message: Payment Constraint 25000 USD Amount limit exceeded for MoneySend payout by Small business cards description: Operation performing was rejected due to exceeding the 25 000 USD limit on one MoneySend payout for small business cards action: Correct the request before resending - code: '3413' message: Payment Constraint 25000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards description: Operation performing was rejected due to exceeding the 25 000 USD limit on one MoneySend Funding Transaction for small business cards action: Correct the request before resending - code: '3414' message: Payment Constraint 50000 USD Amount limit exceeded for MoneySend payout by Consumer cards description: Operation performing was rejected due to exceeding the 50 000 USD limit on one MoneySend payout for consumer cards action: Correct the request before resending - code: '3415' message: Payment Constraint 100000 USD Amount limit exceeded for MoneySend payout by Small business cards description: Operation performing was rejected due to exceeding the 100 000 USD limit on one MoneySend payout for small business cards action: Correct the request before resending - code: '3416' message: Payment Constraint 50000 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards description: Operation performing was rejected due to exceeding the 50 000 USD limit on one MoneySend Funding Transaction for consumer cards action: Correct the request before resending - code: '3417' message: Payment Constraint 100000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards description: Operation performing was rejected due to exceeding the 100 000 USD limit on one MoneySend Funding Transaction for small business cards action: Correct the request before resending - code: '3418' message: Payment Constraint 75000 USD Amount limit exceeded for MoneySend payout by Small business cards description: Operation performing was rejected due to exceeding the 75 000 USD limit on one MoneySend payout for small business cards action: Correct the request before resending - code: '3419' message: Payment Constraint 75000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards description: Operation performing was rejected due to exceeding the 75 000 USD limit on one MoneySend Funding Transaction for small business cards action: Correct the request before resending - code: '3431' message: Money transfer is not possible for two identical cards description: The sender's PAN matches the recipient's PAN action: Correct the request before resending - code: '3432' message: The request must contain either the identifier of the saved card or complete card details description: Both the saved card ID and complete card details have been passed in objects sender and/or recipient action: Correct the request before resending - code: '3433' message: The request contains complete card details for both cards. This endpoint is for making a payment using saved card data only description: Complete card details of both the sender and the recipient have been specified in the request. Note that this endpoint is intended only for sending requests to make payments using saved card data action: Correct the request before resending - code: '3434' message: The sender's card expired description: The card of the sender has expired action: Correct the request before resending - code: '3435' message: The recipient's card expired description: The card of the recipient has expired action: Correct the request before resending - code: '3436' message: The sender's card is invalid description: The sender's card specified in the request is invalid action: Correct the request before resending - code: '3437' message: The recipient's card is invalid description: The recipient's card specified in the request is invalid action: Correct the request before resending - code: '3438' message: Saved sender card has no expiration date description: The sender's card expiry date is needed to proceed action: Correct the request before resending - code: '3439' message: The saved card has no expiration date description: The card expiry date is needed to proceed action: Correct the request before resending - code: '3450' message: Payment Constraint Invalid 24 Hour AFT for Money transfer Domestic description: Operation performing was rejected due to exceeding the 100 000 USD daily limit on AFT amount for domestic money transfers action: Resend the request later - code: '3451' message: Payment Constraint Invalid Weekly AFT for Money transfer Domestic description: Operation performing was rejected due to exceeding the 250 000 USD weekly limit on AFT amount for domestic money transfers action: Resend the request later - code: '3452' message: Payment Constraint Invalid 30-days AFT for Money transfer Domestic description: Operation performing was rejected due to exceeding the 500 000 USD monthly limit on AFT amount for domestic money transfers action: Resend the request later - code: '3470' message: Payment was declined due to sender's card constraints description: Operation performing was rejected due to the type of the sender's card action: Contact the technical support - code: '3471' message: Payment was declined due to recipient's card constraints description: Operation performing was rejected due to the type of the recipient's card action: Contact the technical support - code: '3472' message: Payment was declined due to constraints in the region of the recipient card description: Operation performing was rejected due to the region of the recipient's card issuer action: Contact your key account manager - code: '3480' message: Payment cannot be made due to location of the sender's card issuer outside the EEA description: The sender's card issuer cannot be located outside the EEA action: Correct the request before resending - code: '3490' message: Required fields for Debt Repayment are missing description: The required parameters for performing a debt repayment operation are not specified in the request action: Correct the request before resending - code: '3491' message: Invalid card type for Debt Repayment description: Invalid card type for performing a debt repayment operation action: Correct the request before resending - code: '3606' message: Payment Constraint Invalid 30-days MoneySend Funding Transaction for Consumer cards description: Operation performing was rejected due to exceeding the monthly amount limit on Moneysend Funding Transaction for consumer cards action: Resend the request later, upon the expiration of the current 30-day period - code: '3607' message: Payment Constraint Invalid 30-days MoneySend Funding Transaction for Small business cards description: Operation performing was rejected due to exceeding the monthly amount limit on Moneysend Funding Transaction for small business cards action: Resend the request later, upon the expiration of the current 30-day period - code: '3609' message: Operation amount must be equal to the initial amount description: Operation amount must be the same as the amount of the initial operation action: Correct the request before resending - code: '3610' message: Refund unavailable for the current operation description: Refund is prohibited for this operation action: Contact the technical support - code: '3611' message: AFT reversal must be used to refund within the first 24 hours of the original AFT description: This operation can be cancelled only within the first 24 hours after it was initially executed action: Contact the technical support - code: '3612' message: One or more required money transfer fields are empty description: Additional information about the sender and/or the recipient is required action: Correct the request before resending - code: '3613' message: Duplicate operation description: Operation rejected because an operation with the same customer ID and payment amount already exists action: Resend the request later - code: '3617' message: Not allowed mcc for pan with product code = F2 description: Merchants using this MCC are not eligible for performing operations with this type of card (product code F2) action: Contact the technical support - code: '3618' message: Payment Constraint 10000 USD Amount limit exceeded for MoneySend payout by Consumer cards description: Operation performing was rejected due to exceeding the 10 000 USD limit on one MoneySend payout for consumer cards action: Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit - code: '3619' message: Payment Constraint 10000 USD Amount limit exceeded for MoneySend payout by Small business cards description: Operation performing was rejected due to exceeding the 10 000 USD limit on one MoneySend payout for small business cards action: Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit - code: '3620' message: Payment Constraint 125000 USD Amount limit exceeded for MoneySend payout by Consumer cards description: Operation performing was rejected due to exceeding the 125 000 USD limit on one MoneySend payout for consumer cards action: Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit - code: '3621' message: Payment Constraint 125000 USD Amount limit exceeded for MoneySend payout by Small business cards description: Operation performing was rejected due to exceeding the 125 000 USD limit on one MoneySend payout for small business cards action: Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit - code: '3622' message: Payment Constraint 125000 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards description: Operation performing was rejected due to exceeding the 125 000 USD limit on one MoneySend Funding Transaction for consumer cards action: Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit - code: '3623' message: Payment Constraint 125000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards description: Operation performing was rejected due to exceeding the 125 000 USD limit on one MoneySend Funding Transaction for small business cards action: Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit - code: '3624' message: Payment Constraint 10000 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards description: Operation performing was rejected due to exceeding the 10 000 USD limit on one MoneySend Funding Transaction for consumer cards action: Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit - code: '3625' message: Payment Constraint 10000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards description: Operation performing was rejected due to exceeding the 10 000 USD limit on one MoneySend Funding Transaction for small business cards action: Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit - code: '3626' message: Payment Constraint Invalid 24 Hour payout for MoneySend by Consumer cards description: Operation performing was rejected due to exceeding the daily limit on the number of payouts for consumer cards action: Resend the request later, upon the expiration of the 24-hour period - code: '3627' message: Payment Constraint Invalid 24 Hour payout for MoneySend by Small business cards description: Operation performing was rejected due to exceeding the daily limit on the number of payouts for small business cards action: Resend the request later, upon the expiration of the 24-hour period - code: '3628' message: Payment Constraint Invalid 24 Hour funding for MoneySend by Consumer cards description: Operation performing was rejected due to exceeding the daily limit on the number of funding operations for consumer cards action: Resend the request later, upon the expiration of the 24-hour period - code: '3629' message: Payment Constraint Invalid 24 Hour funding for MoneySend by Small business cards description: Operation performing was rejected due to exceeding the daily limit on the number of funding operations for small business cards action: Resend the request later, upon the expiration of the 24-hour period - code: '3630' message: Payment Constraint Invalid Weekly payout for MoneySend by Consumer cards description: Operation performing was rejected due to exceeding the weekly limit on the number of payouts for consumer cards action: Resend the request later, upon the expiration of the current 7-day period - code: '3631' message: Payment Constraint Invalid Weekly payout for MoneySend by Small business cards description: Operation performing was rejected due to exceeding the weekly limit on the number of payouts for small business cards action: Resend the request later, upon the expiration of the current 7-day period - code: '3632' message: Payment Constraint Invalid Weekly funding for MoneySend by Consumer cards description: Operation performing was rejected due to exceeding the weekly limit on the number of funding operations for consumer cards action: Resend the request later, upon the expiration of the current 7-day period - code: '3633' message: Payment Constraint Invalid Weekly funding for MoneySend by Small business cards description: Operation performing was rejected due to exceeding the weekly limit on the number of funding operations for small business cards action: Resend the request later, upon the expiration of the current 7-day period - code: '3634' message: Payment Constraint Invalid 24 Hour for Payout mcc 7995, 9406 by Consumer cards description: Operation performing was rejected due to exceeding the daily limit on the number of payouts for consumer cards applicable if the MCC is 7995 or 9406 action: Resend the request later, upon the expiration of the 24-hour period - code: '3635' message: Payment Constraint Invalid Weekly for Payout mcc 7995, 9406 by Consumer cards description: Operation performing was rejected due to exceeding the weekly limit on the number of payouts for consumer cards applicable if the MCC is 7995 or 9406 action: Resend the request later, upon the expiration of the current 7-day period - code: '3900' message: Payment Constraint 50000 USD Amount limit exceeded for Money transfer description: Operation performing was rejected due to exceeding the 50 000 USD amount limit for money transfers action: Correct the request before resending - code: '3901' message: Payment Constraint 25000 USD Amount limit exceeded for Money transfer description: Operation performing was rejected due to exceeding the 25 000 USD amount limit for money transfers action: Correct the request before resending - code: '9999' message: Awaiting processing description: Awaiting internal processing. Please wait action: It is necessary to wait - code: '1401' message: RCS reject. PAN is Blacklisted in RCS description: Card PAN is blacklisted in RCS action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1402' message: RCS reject. Customer is Blacklisted in RCS description: Customer is blacklisted in RCS action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1403' message: RCS reject. Cardholder is Blacklisted in RCS description: Cardholder is blacklisted in RCS action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1404' message: RCS reject. IIN is Blacklisted in RCS description: Card IIN is blacklisted in RCS action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1405' message: RCS reject. IP is Blacklisted in RCS description: Customer IP address is blacklisted in RCS action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1406' message: RCS reject. Email is Blacklisted in RCS description: Customer email address is blacklisted in RCS action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1407' message: RCS reject. Phone is Blacklisted in RCS description: Customer phone number is blacklisted in RCS action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1408' message: RCS reject. Card is compromised description: Customer card is lost or stolen action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1409' message: RCS Reject. Interval too short description: Operation frequency limit has been exceeded action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1410' message: RCS reject. Domain is forbidden description: The customer's email domain is blacklisted in RCS action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1411' message: RCS reject. Country is forbidden description: Operation processing is prohibited for this country action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1412' message: RCS reject. Country mismatch description: Country mismatch for a customer action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1413' message: RCS reject. Country limit exceeded description: The limit of countries from which operations were carried out has been exceeded action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1414' message: RCS Reject. Country is forbidden for cross-border transaction description: AFT operation processing is prohibited for this country action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1415' message: RCS reject. Rejected by Scoring system description: Operation is rejected because it was deemed suspicious by the scoring system action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1421' message: RCS reject. Invalid amount description: The specified payment amount is out of range action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1422' message: RCS reject. Amount limit exceeded description: Payment amount limit has been exceeded action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1431' message: RCS reject. Allowed number of cards exceeded description: Allowed number of cards used for payment processing has been exceeded action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1432' message: RCS reject. Allowed number of emails exceeded description: Allowed number of emails used for payment processing has been exceeded action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1433' message: RCS reject. Count limit exceeded description: Operation count limit has been exceeded action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1434' message: RCS reject. Duplicate operation description: High risk of duplicated operation action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1435' message: RCS reject. Allowed number of users exceeded description: Allowed number of different identifiers for the customer has been exceeded action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1437' message: RCS reject. Allowed number of names exceeded description: Exceeded the allowed number of different spellings of the customer name which are treated by the RCS as different cardholder names action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1441' message: RCS reject. Rejected by compliance restriction description: Rejected due to compliance restrictions action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1450' message: RCS reject. Rejected by sanctions lists description: Rejected due to a match with one or several sanctions lists of cardholder names action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1451' message: RCS reject. Rejected by AML restriction description: Rejected as a result of an AML check action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1452' message: RCS reject. Rejected by AML UK sanction list description: Rejected due to a match with the AML UK sanctions list of cardholder names action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1453' message: RCS reject. Rejected by AML US sanction list description: Rejected due to a match with the AML US sanctions list of cardholder names action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1455' message: RCS reject. Rejected by AML phrase list description: Rejected due to a match with the AML phrase list of cardholder names action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1456' message: RCS reject. Rejected by holdername format validation description: Rejected due to failing a cardholder name validation check action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1457' message: RCS reject. Rejected by AML EU sanction list description: Rejected due to a match with the AML EU sanctions list of cardholder names action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1458' message: RCS reject. Rejected by AML UN sanction list description: Rejected due to a match with the AML UN sanctions list of cardholder names action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1459' message: RCS reject. Rejected by AML NL sanction list description: Rejected due to a match with the AML NL sanctions list of cardholder names action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1460' message: RCS reject. Rejected by AML UAE sanction list description: Rejected due to a match with the AML UAE sanctions list of cardholder names action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1461' message: RCS reject. Restricted card product code description: Restricted card product code action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1462' message: RCS reject. Restricted card type description: Restricted card type action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1463' message: RCS reject. Cardholder name mismatch description: Cardholder name mismatch action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '1499' message: RCS reject. Machine Learning recommendation description: Operation is rejected as suspicious following the assessment with the use of the artificial intelligence action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '10000' message: General decline description: Operation was declined by PSP for an unknown reason action: Resend the request - code: '10100' message: Declined by external provider description: Operation was declined by PSP without explanation action: Resend the request - code: '10101' message: Decline due to amount or frequency limit description: Operation was declined due to amount or frequency limitation action: Correct the request before resending or resend the request later - code: '10102' message: Incorrect data entered description: Operation was declined due to incorrect card data entry action: Correct the request before resending - code: '10103' message: Incorrect PIN or CVV description: Operation was declined due to incorrect PIN or CVV entry action: Correct the request before resending - code: '10104' message: Incorrect 3DS password description: Operation was declined due to incorrect 3DS password entry action: Resend the request - code: '10105' message: Insufficient funds on card description: Operation was declined due to insufficient funds on the card action: Resend the request - code: '10106' message: Card expired description: Operation was declined due to incorrect card expiry date entry action: Correct the request before resending - code: '10107' message: Allowable PIN tries exceeded description: Operation was declined due to multiple entry of incorrect PIN action: Resend the request - code: '10108' message: Maestro MO/TO operation is prohibited for this country description: Operation was declined due to a MO/TO payment is not allowed for the country in the request action: Correct the request before resending - code: '10109' message: COF payment registration or customer payment data saving is not approved by external provider description: COF payment registration or customer payment data saving is not approved by external provider action: Resend the request later - code: '10110' message: Subscription is canceled by customer on the issuer side description: Operation was declined because the customer cancelled the COF purchase action: No required action necessary. You can also register a new COF purchase - code: '10112' message: Insufficient Funds. Retry later description: Operation was declined due to insufficient funds on the card action: Resend the request later - code: '10113' message: Insufficient Funds. Do not retry description: Operation was declined due to insufficient funds on the card action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '10114' message: Declined by 3DS Check description: Operation was declined following the 3‑D Secure authentication attempt action: Resend the request later - code: '10201' message: Refer to card issuer description: Operation was declined by the issuer action: 'You can recommend your customer the following actions: Refer to the issuer in order to determine the cause of the problem with the card and what can be done to solve it. Use a different payment instrument to make a payment.' - code: '10202' message: Issuer inoperative description: Operation was declined due to the unavailability of the card issuer action: Resend the request - code: '10203' message: Pick-up card description: Operation was declined due to a special response from the bank that the card was compromised action: No action required - code: '10204' message: Restrictions for the customer card description: Operation was declined due to restrictions on the customer card. Contact the card issuer action: Correct the request before resending - code: '10205' message: Not enrolled for 3DS description: Operation was declined because the customer card does not support 3‑D Secure authentication action: Correct the request before resending - code: '10206' message: Restrictions for the customer data description: Operation performing for this customer was rejected by the external provider action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '10301' message: Operation was cancelled description: Operation was cancelled by the participant action: Resend the request - code: '10401' message: Declined by PSP risk system description: Operation was declined by PSP risk department. Do not show this message to a customer action: Correct the request before resending - code: '10402' message: Suspicious operation description: Operation was declined by PSP anti-fraud system action: No action required - code: '10403' message: Fraud/Security. Try again using 3DS authentication description: Operation was declined by PSP anti-fraud system because the 3‑D Secure authentication is necessary action: Complete the procedure of the 3‑D Secure authentication - code: '10404' message: Suspected fraud. Do not try again description: Operation was declined by PSP anti-fraud system action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '10405' message: Fraud or closed account. Do not try again description: Operation was declined by PSP anti-fraud system action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '10501' message: Refer to acquirer description: Operation was declined due to incorrect interaction with PSP action: Contact the technical support - code: '10502' message: Error during operation validation description: Operation was declined during the operation data validation process action: Correct the request before resending - code: '10503' message: Incorrect acquirer settings description: Operation was declined due to incorrect settings. Contact the acquirer action: Contact the technical support - code: '10504' message: Insufficient funds on acquirer balance description: Operation was declined due to insufficient funds on the acquirer balance action: Contact the technical support - code: '10505' message: PSP system is inoperative description: Operation was declined due to the unavailability of PSP. Please try again later action: Resend the request - code: '10601' message: Try again description: Operation was declined. Please try again action: Resend the request - code: '10602' message: Time-out description: Operation was declined due to time-out. Please try again action: Resend the request - code: '10603' message: Operation could not be authorized. Try again later description: Operation could not be authorized now. Please try again later action: Resend the request - code: '10701' message: Wrong requests sequence description: Operation was declined due to incorrect sequence of requests action: Correct the request before resending - code: '10702' message: Invalid request description: Operation was declined due to malformed format of the request action: Contact the technical support - code: '10703' message: Incorrect eci description: Operation was declined due to incorrect ECI code received by the acquirer action: Contact the technical support - code: '10704' message: Card holder not found description: Operation was declined because the acquirer requires a cardholder parameter action: Contact the technical support - code: '10705' message: The request contains no fields of the customer object description: Operation was declined due to insufficient customer data requested by the acquirer action: Contact the technical support - code: '10706' message: Refund unavailable for current operation description: Refund operation was declined by acquirer as it is unavailable action: Contact the technical support - code: '10707' message: Required rental information is not present description: Operation was declined due to insufficient rental information action: Contact the technical support - code: '10708' message: Required flight details is not present description: Operation was declined due to insufficient flight details action: Contact the technical support - code: '10709' message: Additional customer 3‑D Secure authentication required description: Operation was declined by issuer as the customer did not passed the 3‑D Secure authentication. Please contact the card issuer action: Contact the technical support - code: '10722' message: Strong Customer Authentication mandated according to PSD2 description: Operation was declined since it was not authenticated in accordance with the SCA (Strong Customer Authentication) requirements action: Contact the technical support - code: '10801' message: External provider approved but did not process the operation description: External provider approved but did not process the operation action: Contact the technical support - code: '10805' message: Life cycle (Mastercard use only) description: Operation was declined by issuer due to incorrect entry of card expiry date or card number action: Try to correct the request before resending - code: '10806' message: Policy (Mastercard use only) description: Operation was declined by issuer action: Please contact the technical support - code: '10807' message: Fraud/Security description: Operation was declined by issuer due to suspicion of fraud action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '10810' message: Life cycle. Do not try again description: Operation was declined by the issuer due to incorrect entry of card expiry date or card number action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '10811' message: Policy. Do not try again description: Operation was declined by the issuer action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '10812' message: Invalid card. Do not try again description: Operation was declined by the issuer action: No required action necessary. You can also contact the technical support to find out what else can be done in this situation - code: '19999' message: Awaiting processing description: Awaiting external processing of the request. Please wait action: It is necessary to wait - code: '20000' message: General decline description: Operation was declined for an unknown reason action: Resend the request - code: '20100' message: Declined by external provider description: Operation was declined by PSP without explanation action: Resend the request - code: '20101' message: Decline due to amount or frequency limit description: Operation was declined due to limitation of amount or frequency action: Correct the request before resending or resend the request later - code: '20102' message: Incorrect account data entered description: Operation was declined due to incorrect account data entry action: Correct the request before resending - code: '20103' message: Incorrect login or password description: Operation was declined due to incorrect customer login or password entry action: Correct the request before resending - code: '20104' message: Password attempts entry exceeded description: Operation was declined due to multiple entry of incorrect password action: Resend the request - code: '20105' message: Insufficient funds on customer account description: Operation was declined due to insufficient funds on the customer account action: Resend the request - code: '20106' message: Customer account is no longer available description: Operation was declined due to the customer account is expired or unavailable action: Correct the request before resending - code: '20107' message: Customer account does not support requested currency description: Operation was declined due to the customer account does not support requested currency action: Correct the request before resending - code: '20109' message: COF payment registration or customer payment data saving is not approved by external provider description: COF payment registration or customer payment data saving is not approved by external provider action: Resend the request later - code: '20110' message: Subscription is canceled by customer on the issuer side description: Subscription is canceled by customer on the issuer side action: No action required - code: '20111' message: Operation declined by PSP because the Direct Debit mandate is inactive, cancelled, or expired description: Operation declined by PSP because the Direct Debit mandate is inactive, cancelled, or expired action: No action required - code: '20201' message: Restrictions for the customer account description: Operation was declined due to restrictions on customer account. Contact the PSP action: Correct the request before resending - code: '20202' message: PSP system is unavailable description: Operation was declined due to the unavailability of PSP. Please try again later action: Resend the request - code: '20203' message: Compromised customer account description: 'Operation was declined due to a special response from the bank: customer account was compromised' action: No action required - code: '20204' message: Crediting this customer account is blocked description: Operation was declined. The customer account is not allowed to perform crediting. Contact the PSP action: Correct the request before resending - code: '20205' message: Payment method is not available for customer country description: Payment method is not available for customer country action: No action required - code: '20206' message: Difficulties on the mobile operator side description: Operation was declined due to the technical problems on the mobile operator side action: Resend the request later - code: '20301' message: Account owner cancelled operation description: Operation was declined by the account owner action: Resend the request - code: '20302' message: Unacceptable password description: Password does not meet the requirements. Please try another action: Correct the request before resending - code: '20303' message: Customer is not permitted to perform the action description: Request is prohibited due to lack of permits action: Correct the request before resending - code: '20304' message: Incorrect amount paid description: Operation was declined due to incorrect amount paid by a customer action: Resend the request - code: '20401' message: Declined by PSP risk system description: Operation was declined by PSP risk department. Do not show this message to a customer action: Correct the request before resending - code: '20402' message: Suspicious operation description: Operation was declined by PSP anti-fraud system action: No action required - code: '20450' message: The Verification of Payee cannot be performed due to technical reasons. description: The initiated Verification of Payee cannot be carried out due to errors in the interaction between the platform and the provider service action: Resend the request in several minutes. If the error persists, contact the technical support - code: '20451' message: Payout or refund cannot be processed based on the Verification of Payee result. description: The initiated operation cannot be processed due to the discrepancy between the final Verification of Payee status and one of the approved algorithms ( details ) action: You can notify the customer about the spelling discrepancy between the specified name and the account holder's name and offer to try again, clarifying the name. If the error persists, contact the technical support - code: '20501' message: Refer to acquirer description: Operation was declined due to incorrect interaction with PSP action: Contact the technical support - code: '20502' message: Error during operation validation description: Operation was declined during the operation validation process action: Correct the request before resending - code: '20503' message: Incorrect acquirer settings description: Operation was declined due to incorrect settings. Contact the acquirer action: Contact the technical support - code: '20504' message: Insufficient funds on acquirer balance description: Operation was declined due to insufficient funds on the acquirer balance action: Contact the technical support - code: '20601' message: Try again description: Operation was declined. Please try again action: Resend the request - code: '20602' message: Time-out description: Operation was declined due to time-out. Please try again action: Resend the request - code: '20603' message: Operation could not be authorized. Try again later description: Operation cannot be authorized now. Please try again later action: Resend the request - code: '20604' message: Notification is not delivered description: Operation was declined. Notification cannot be delivered action: Contact the technical support - code: '20701' message: Wrong requests sequence description: Operation was declined due to incorrect sequence of requests action: Correct the request before resending - code: '20702' message: Invalid request. Try again description: Operation was declined due to malformed format of the request action: Contact the technical support - code: '20703' message: Invoice not found description: Operation was declined. Invoice was not found in the system action: Contact the technical support - code: '20705' message: Merchant account is blocked description: Operation was declined due to the merchant’s account being blocked action: Contact the technical support - code: '20706' message: Operation not supported by provider description: Operation was declined because the provider does not support this type of operation action: Contact the technical support - code: '20801' message: Payment provider approved but did not process the operation description: Payment provider approved but did not process the operation action: Contact the technical support - code: '20802' message: The payment provider did not confirm neither successful nor negative status of the payment transaction description: The payment provider cannot confirm status of the payment action: It is necessary to wait - code: '20812' message: The service provider did not confirm the account crediting description: The operation was declined because the payment service provider did not confirm that the funds were deposited to the bank account of the customer action: Resend the request - code: '20899' message: The payment is processed on the provider side. It can take up to several days. Inform customer if needed description: The payment is processed on the provider or payment system side. It can take up to several days. Inform the customer if needed action: No additional interactions with the platform are required - code: '29999' message: Awaiting processing description: Awaiting external processing. Please wait action: It is necessary to wait - code: '30000' message: Operation was declined by merchant description: Operation processing was declined by merchant action: No action required - code: '30100' message: Operation was declined by merchant for an unknown reason description: Operation processing was declined by merchant for an unknown reason action: No action required - code: '30301' message: Merchant did not confirm operation processing description: Operation processing was not confirmed by merchant action: No action required - code: '30302' message: Merchant did not respond during the operation confirmation process description: Merchant did not respond during the operation confirmation process action: No action required - code: '30303' message: The amount or currency confirmed by the merchant is different from the requested one description: The amount or currency confirmed by the merchant is different from one in the request action: No action required - code: '30401' message: Empty draws list description: The list of amounts available for payment is empty action: No action required