openapi: 3.2.0
info:
  title: Emplifi (Socialbakers) Public Care API
  version: '3'
  description: The Emplifi Public API (v3) — formerly the Socialbakers API — provides programmatic access to social media analytics, published content, profile and post metrics, community engagement, social listening, Facebook Ads, digital asset management (Assets), and customer care (Care) data across Facebook, Instagram, X/Twitter, YouTube, LinkedIn, Pinterest, TikTok and Snapchat.
  contact:
    name: Emplifi API Support
    url: https://api.emplifi.io/
  x-apievangelist:
    method: derived
    source: https://api.emplifi.io/ (Emplifi API v3 documentation) + https://github.com/Emplifi/public-api-tableau-wdc
    note: Derived from the published Emplifi Public API documentation and the official Emplifi public-api-tableau-wdc connector source. Endpoint paths, methods, auth schemes and the response envelope are taken from those public sources; request/response schemas are representative, not verbatim.
servers:
- url: https://api.emplifi.io
  description: Emplifi Public API production
security:
- basicAuth: []
- oauth2: []
tags:
- name: Care
  description: Customer care cases and messages
paths:
  /3/care/cases:
    get:
      operationId: getCareCases
      summary: List customer care cases
      tags:
      - Care
      responses:
        '200':
          $ref: '#/components/responses/Success'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /3/care/messages:
    get:
      operationId: getCareMessages
      summary: List customer care case messages
      tags:
      - Care
      responses:
        '200':
          $ref: '#/components/responses/Success'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  schemas:
    ErrorEnvelope:
      type: object
      properties:
        success:
          type: boolean
          const: false
        errors:
          type: array
          items:
            type: object
            properties:
              code:
                type: integer
              errors:
                type: array
                items:
                  type: string
      required:
      - success
      - errors
    SuccessEnvelope:
      type: object
      properties:
        success:
          type: boolean
          const: true
        header:
          type: array
          items:
            type: object
            additionalProperties: true
        data: {}
      required:
      - success
  responses:
    Success:
      description: Successful response
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/SuccessEnvelope'
    Unauthorized:
      description: Authentication failed
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorEnvelope'
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: HTTP Basic authorization. Credentials are your Emplifi API `token` and `secret`, base64-encoded as `token:secret`.
    oauth2:
      type: oauth2
      description: OAuth 2.0 authorization code flow. Create a Custom integration in Emplifi Settings to obtain client credentials.
      flows:
        authorizationCode:
          authorizationUrl: https://api.emplifi.io/oauth2/0/auth
          tokenUrl: https://api.emplifi.io/oauth2/0/token
          scopes: {}