generated: '2026-07-19'
method: searched
source: https://docs.enapi.com/security-compliance-and-slas
versioning:
  scheme: OCPI version negotiation
  supported: ['2.1.1', '2.2.1', '2.3.0']
  interoperability: true
  docs: https://docs.enapi.com/advanced-features/ocpi-version-interoperability
sla:
  uptime_target: '99.9%'
  measurement: rolling monthly basis; scheduled maintenance (announced >=48h ahead) excluded
  docs: https://docs.enapi.com/security-compliance-and-slas/sla-commitments
status_page: https://status.enapi.com/
incident_management:
  docs: https://docs.enapi.com/security-compliance-and-slas/incident-management
  severity_levels:
  - level: Critical
    definition: Complete platform outage or data breach
    response_working_hours: < 15 minutes
    response_outside_hours: < 30 minutes
  - level: Major
    definition: Partial degradation or limited-scope issue; core platform functional
    response_working_hours: < 1 business hour
    response_outside_hours: next business day
  - level: Minor
    definition: Low impact, no operational urgency
    response_working_hours: next business day
    response_outside_hours: next business day
  working_hours: 09:00-17:00 CET, Mon-Fri, excluding public holidays
  post_incident_review: conducted for Critical incidents
maintenance:
  notice: at least 48 hours in advance via designated contact channel
deprecation:
  policy_documented: false
  note: No formal deprecation/Sunset-header policy documented; unsupported OCPI
    modules (ChargingProfiles, Booking, CANCEL_RESERVATION) are prioritized by
    partner demand rather than deprecated.